Search found 242 matches

by IsuruB
Sun Apr 07, 2019 9:12 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Tamworth, NSW
Replies: 1
Views: 272

Re: Unplanned Fibre Network Outage - Tamworth, NSW

Update:

The Wholesale Supplier advises that the outage has now been resolved.

Please reboot your modem / router and check again if issues still persist.

Apologies for the inconvenience caused.
by IsuruB
Sun Apr 07, 2019 9:06 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 22567

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Repairs are still underway as per the previous update.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Apr 04, 2019 8:59 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 2
Views: 553

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update:

The Wholesale Supplier has confirmed that the outage has been restored.

Kindly power cycle your modem/ router and test the service if issues persist.

Exetel apologizes for the inconvenience caused.
by IsuruB
Thu Apr 04, 2019 8:48 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 22567

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

The Fibre Repair Crew are on site and have commenced splicing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Wed Apr 03, 2019 2:11 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 22567

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: We now have confirmation on the affected customer locations. Please note that customers in the listed locations and nearby suburbs will experience connectivity issues. Locations Affected : Wollongong, Pendle Hill, Nowra, Berkeley Vale, Campbelltown, Richmond, Mosman, Rockdale, Dubbo and Albu...
by IsuruB
Sun Mar 31, 2019 3:07 pm
Forum: Web space, mirror & blog services
Topic: Please Update the PHP Version for Paid Hosting
Replies: 5
Views: 232

Re: Please Update the PHP Version for Paid Hosting

Hi, Can you please have the PHP Version on the Paid Hosting Site updated to 5.6 like that on the Free area? Free = 5.6.38-0+deb8u1Test Paid = 5.4.45-0+deb7u14Test We utilise the Free area for our Test instances and the Paid for the Live and are unable to run the equivalent php code. Thanks David SS...
by IsuruB
Sun Mar 31, 2019 9:56 am
Forum: Other
Topic: Multiple ExeWiki website issues
Replies: 1
Views: 147

Re: Multiple ExeWiki website issues

Thanks for pointing out the problematic links. We do see issues with some of these and we will start looking into them as soon as possible and work to get them corrected.
by IsuruB
Sun Mar 31, 2019 9:44 am
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 58133

Re: Report Broken Links/Failed Web Functions Here

The "User Control Panel", "Profile" and "Log Out" options are still invisible on the new forum layout (see picture). I originally reported this problem when the new forum theme became available. Thanks for bringing this to our attention. We will notify the relevant teams of this issue once more. He...
by IsuruB
Sun Mar 31, 2019 9:17 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenorie, NSW
Replies: 5
Views: 410

Re: Unplanned ADSL Network Outage - Glenorie, NSW

Update:

The Wholesale supplier advises that the has been successfully restored.

Please reboot your modem/router and check if issues persist.

Exetel apologizes for the inconvenience caused.
by IsuruB
Sun Mar 31, 2019 9:07 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Haddon and Surrounding Suburbs , VIC
Replies: 2
Views: 187

Re: Unplanned ADSL & PSTN Network Outage - Haddon and Surrounding Suburbs , VIC

Update:

The Wholesale supplier advises that the has been successfully restored.

Please reboot your modem/router and check if issues persist.

Exetel apologizes for the inconvenience caused.
by IsuruB
Wed Mar 27, 2019 3:25 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 4
Views: 1854

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update:

The Wholesale Supplier has dispatched field technicians to site of suspected Fibre cut.

We will follow up further and post the latest update as soon as it is received.

Exetel apologies for any inconvenience caused.
by IsuruB
Wed Mar 27, 2019 1:04 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 4
Views: 1854

Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Event Notification Locations Affected : Townsville, Cairns, Toowoomba and surrounding areas, QLD Products Impacted : Fibre Event Start Time : 27/03/2019 09:30 AM AEDT Estimated Resolution : No Estimated Time of Resolution can be provided at this stage Root Cause - The root cause is still under inves...
by IsuruB
Tue Mar 26, 2019 9:13 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 2
Views: 786

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update:

The Wholesale Supplier advises that the outage has been cleared and services restored.

Kindly powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Tue Mar 26, 2019 9:01 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Ropes Crossing, NSW
Replies: 2
Views: 214

Re: Planned Network Maintenance - Fibre - Ropes Crossing, NSW

Update:

The Wholesale Supplier advises the outage is still ongoing.

The current outage window will be approximately 5 hours starting from 26/03/2019 05:00 AM AEDT.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Tue Mar 26, 2019 8:58 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Jordan Springs, NSW
Replies: 2
Views: 184

Re: Planned Network Maintenance - Fibre - Jordan Springs, NSW

Update:

The Wholesale Supplier advises the outage is still ongoing.

The current outage window will be approximately 5 hours starting from 26/03/2019 05:00 AM AEDT.

Exetel apologizes for any inconvenience this may have caused.