Search found 272 matches

by IsuruB
Fri May 10, 2019 11:29 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 406

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Most of the reported services are now seen to be online at the moment., and we are following up with the Wholesale Supplier for confirmation.

Kindly powercycle your modem/router and check if your service is still down.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri May 10, 2019 9:44 am
Forum: Archived threads
Topic: Unplanned PSTN Outage - Maroubra, NSW
Replies: 12
Views: 830

Re: Unplanned PSTN Outage - Maroubra, NSW

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

The root cause has now been identified as a cable cut.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri May 10, 2019 9:26 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 406

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: The outage is still under investigation by the Wholesale Supplier. The Supplier is unable to provide an Estimated Time of Resolution at this stage. The affected areas at the moment have been identified to be Blacktown and its surrounding suburbs. Exetel apologizes for any inconvenience this ...
by IsuruB
Thu May 09, 2019 12:01 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 484

Possible Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected : Multiple Suburbs, VIC Products Impacted : Fibre Event Start Time : 09/05/2019 Estimated Resolution : We are unable to provide an Estimated Time of Resolution at this stage. Root cause : Still under investigation Additional Information : Most customers in the a...
by IsuruB
Thu May 09, 2019 9:47 am
Forum: Archived threads
Topic: Unplanned PSTN Outage - Maroubra, NSW
Replies: 12
Views: 830

Re: Unplanned PSTN Outage - Maroubra, NSW

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu May 09, 2019 9:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairnlea, VIC
Replies: 2
Views: 230

Re: Unplanned Fibre Network Outage - Cairnlea, VIC

Update:

The Wholesale Supplier advises the outage has been successfully cleared.

Please reboot your modem/router and check if you continue to experience issues.

Exetel apologizes for the inconvenience caused.
by IsuruB
Thu May 09, 2019 9:30 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Ngunnawal, ACT
Replies: 4
Views: 288

Re: Planned Network Maintenance - Fibre - Ngunnawal, ACT

Update: The Wholesale Supplier advises the planned maintenance in the previously mentioned locations (Canberra Shopping Centre, Jackson View, Isabella Gardens, The Grove) has successfully been completed. Please reboot your modem/router and check if you continue to experience issues. Exetel apologize...
by IsuruB
Sun May 05, 2019 12:53 pm
Forum: Mobile services
Topic: SIM for Kids
Replies: 2
Views: 205

Re: SIM for Kids

Hi, We are just looking at getting a SIM for my son, who has just started High School. I am just looking for some advice re. suitable plans for kids. Some friends have said only get A 1gig plan to limit usage. BUT have had my eye on the Exetel 8.99 plan, which is 2gig. Has anyone on the forum done ...
by IsuruB
Tue Apr 09, 2019 9:28 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lennox Head, NSW
Replies: 4
Views: 315

Unplanned ADSL Network Outage - Lennox Head, NSW

Event Notification Locations Affected : Lennox Head, NSW Products Impacted : ADSL Event Start Time : 06/04/2019 Estimated Resolution : 11/04/2019 before Close of Business Root Cause : The root cause is still under investigation by the Wholesale Supplier's Network Engineers Additional Information : M...
by IsuruB
Tue Apr 09, 2019 8:56 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 23369

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

The Wholesale Supplier's fibre crew has completed the splicing work to fully restore services affected in Pendle Hill, Dubbo and suburbs surrounding these areas.

Kindly powercycle your modem/router if issues still persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Apr 08, 2019 1:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 23369

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: We have confirmation from the Wholesale Supplier that the outage has been restored for Wollongong, Nowra, Berkeley Vale, Campbelltown, Richmond, Mosman, Rockdale, Albury and suburbs surrounding these areas. We are currently following up with the Wholesale Supplier on the restoration of servi...
by IsuruB
Mon Apr 08, 2019 9:58 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 23369

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Most of the reported services are online at the moment, and the Wholesale Supplier is currently working on restoring the remaining services.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Apr 07, 2019 3:05 pm
Forum: Invoicing & billing
Topic: Paying for no internet
Replies: 7
Views: 349

Re: Paying for no internet

Thanks for your response. We can provide credit as a goodwill gesture once the outage has been cleared.
Please provide us your confirmation via the email ticket when the service is online so that we can go ahead with the credit.
by IsuruB
Sun Apr 07, 2019 2:57 pm
Forum: NBN and other Fibre Services
Topic: NBN Service outage
Replies: 4
Views: 403

Re: NBN Service outage

Thanks for letting us know. We have received confirmation from the Wholesale Supplier as well that the outage has been cleared. Please do not hesitate to let us know should you have any further issues.
by IsuruB
Sun Apr 07, 2019 2:50 pm
Forum: Networking issues
Topic: Related to Outage : Unplanned Fibre Network Outage - All Suburbs, NSW
Replies: 25
Views: 1126

Re: Related to Outage : Unplanned Fibre Network Outage - All Suburbs, NSW

Apologies for the delay in getting back to you. We will look into the matter and get back to you shortly with confirmation.