Search found 308 matches

by IsuruB
Sun Jul 21, 2019 8:47 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC
Replies: 8
Views: 1258

Re: Possible Fibre Network Outage - Richmond, South Yara, Balwyn and surrounding suburbs, VIC

Update :

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Tue Jul 16, 2019 9:49 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Baldivis, WA
Replies: 1
Views: 119

Re: Planned Fibre Network Outage - Baldivis, WA

Update:

The Wholesale Supplier advises that the upgrades have been successfully carried out.

Kindly power cycle your modem/router and test the service if issues persist.

Exetel sincerely apologizes for any inconvenience caused.
by IsuruB
Sun Jul 14, 2019 4:05 pm
Forum: Modem issues
Topic: Exetel ZTE H268A USB and SAMBA share issues
Replies: 5
Views: 344

Re: Exetel ZTE H268A USB and SAMBA share issues

Unfortunately the USB interface function is not a service that Exetel provides, and is not officially supported by the modem's firmware. We apologise for any inconvenience this may have caused.
by IsuruB
Sun Jul 14, 2019 1:25 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 327

Planned Fibre Network Outage - Pakenham, VIC

Event Notification Locations Affected: Moore mews, Avon River Way, Dusseldorp Av, Edmund Street, Silky Oak st and Pine way in Lakeside Pakenham, VIC Products Impacted : Fibre Event Start Time: 16/07/2019 09:00 AM AEST Estimated Resolution : 16/07/2019 05:00 PM AEST Root cause : Planned upgrades to b...
by IsuruB
Sun Jul 14, 2019 9:00 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW
Replies: 8
Views: 662

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri Jun 28, 2019 4:06 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Normanhurst, NSW
Replies: 9
Views: 1037

Unplanned ADSL Network Outage - Normanhurst, NSW

Event Notification Locations Affected: Normanhurst, NSW Products Impacted : ADSL Event Start Time: 28/06/2019 02:30 PM AEST Estimated Resolution : 02/07/2019 07:00 PM AEST Root cause : Still under investigation Additional Information: Most customers in the above mentioned area may experience loss of...
by IsuruB
Wed Jun 26, 2019 2:28 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Nowra, NSW
Replies: 1
Views: 195

Unplanned Fibre Network Outage - Nowra, NSW

Event Notification Locations Affected : Nowra and Surrounding Suburbs, NSW Products Impacted : Fibre Event Start Time: 26/06/2019, 01:50 PM AEST Estimated Resolution : Exetel is unable to provide an estimated time of resolution at this stage. Root cause : Still under Investigation Additional Informa...
by IsuruB
Tue Jun 25, 2019 10:01 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 3
Views: 537

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

The Wholesale supplier advises that the back-end system configuration issue has now been rectified.

Kindly reboot your modem / router and check if issues persist.

Exetel apologizes for the inconvenience caused.
by IsuruB
Mon Jun 24, 2019 5:17 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 428

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update:

Most of the reported services now seem to be online.

Exetel is still following up with the Wholesale Supplier for the root cause of the outage.

Exetel apologises for any inconvenience this may have caused.
by IsuruB
Mon Jun 24, 2019 10:39 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 3
Views: 537

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected: Multiple Suburbs, VIC Products Impacted : Fibre Event Start Time: 24/06/2019 09:30 AM AEST Estimated Resolution : Exetel is unable to provide an estimated time of resolution at this stage. Root cause : Still under Investigation Additional Information: Most cust...
by IsuruB
Thu Jun 20, 2019 12:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Liverpool, NSW
Replies: 8
Views: 526

Unplanned Fibre Network Outage - Liverpool, NSW

Event Notification Locations Affected : Liverpool and surrounding suburbs, NSW Products Impacted : Fibre Event Start Time: 19/06/2019 Estimated Resolution : Unavailable at this stage Root cause : Still under investigation Additional Information : Most customers in the above mentioned area may experi...
by IsuruB
Tue Jun 18, 2019 9:19 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 334

Planned Fibre Network Outage - Pakenham, VIC

Event Notification Locations Affected: Residences affected are located on the following streets: Avon River Way, Day Lilly Court, Dusseldorp Avenue, Edmund Street, Moore Mews, Silky Oak Street and Park Orchard Drive Products Impacted : Fibre Event Start Time: 20/06/2019 09:00 AM AEST Estimated Resol...
by IsuruB
Thu Jun 13, 2019 9:32 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 13
Views: 3793

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update:

Please be advised that the outage is ongoing.

The Wholesale Supplier is further investigating the issue with their network engineers.

We are unable to provide an Estimated Time of Resolution (ETR) as of yet.

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Thu Jun 13, 2019 9:25 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - River Walk (Kensington), VIC
Replies: 1
Views: 198

Re: Planned Fibre Network Outage - River Walk (Kensington), VIC

Update:

The planned maintenance has been successfully completed.

Please powercycle your modem/router if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Thu Jun 13, 2019 9:22 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Spires (Baldivis), WA
Replies: 1
Views: 218

Re: Planned Fibre Network Outage - Spires (Baldivis), WA

Update:

The planned maintenance has been successfully completed.

Please powercycle your modem/router if issues persist.

Exetel apologizes for any inconvenience caused.