Search found 289 matches

by rasikak
Thu Dec 19, 2019 8:49 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 2006

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that Performance Degradation during peak times is still ongoing. Estimated Time of Resolution (ETR): Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, the wholesale supplier will be carrying out furt...
by rasikak
Thu Dec 19, 2019 8:46 am
Forum: Archived threads
Topic: Urgent maintenance in Glenmore Park, NSW
Replies: 1
Views: 80

Urgent maintenance in Glenmore Park, NSW

Event Notification Locations Affected : Glenmore Park, NSW Products Impacted : Fibre Supplier : Opticomm Event Start Time : 19/12/2019 9.00AM AEST Event End Time : 19/12/2019 10.00AM AEST Additional Information : Our wholesale supplier has advised that most customers in the above mentioned area may ...
by rasikak
Wed Dec 18, 2019 10:13 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 2006

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that Performance Degradation during peak times is still ongoing. Estimated Time of Resolution (ETR): Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, the wholesale supplier will be carrying out furt...
by rasikak
Wed Dec 18, 2019 10:03 pm
Forum: Archived threads
Topic: Planned Power Outage - Heidelberg Heights, VIC
Replies: 1
Views: 92

Planned Power Outage - Heidelberg Heights, VIC

Event Notification Locations Affected : Heidelberg Heights, VIC Products Impacted : Fibre Supplier : Redtrain Event Start Time : 19/12/2019 7.30AM AEST Event End Time : 19/12/2019 11.00AM AEST Root cause : Power outage Additional Information : Our wholesale supplier has advised that most customers i...
by rasikak
Tue Dec 17, 2019 2:31 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple Suburbs, NSW
Replies: 1
Views: 242

Unplanned Fibre Network Outage -Multiple Suburbs, NSW

Event Notification Locations Affected : Multiple Suburbs, NSW Products Impacted : Fibre Supplier : LBN Event Start Time : 17/12/2019 2.15PM AEST Estimated Time of Resolution (ETR): No ETR available yet Root cause : Still under investigation Additional Information : Our wholesale supplier has advised...
by rasikak
Sun Dec 15, 2019 10:43 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple Suburbs, QLD
Replies: 6
Views: 415

Re: Unplanned Fibre Network Outage -Multiple Suburbs, QLD

Update:

Our wholesale supplier advises the outage is still ongoing.

Estimated Time of Resolution (ETR): Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sat Dec 14, 2019 10:31 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 2006

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Estimated Time of Resolution (ETR) : Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, the wholesale supplier will be carrying ou...
by rasikak
Sat Dec 14, 2019 10:27 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple Suburbs, QLD
Replies: 6
Views: 415

Re: Unplanned Fibre Network Outage -Multiple Suburbs, QLD

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sat Dec 14, 2019 10:22 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 1
Views: 173

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Sat Dec 14, 2019 8:05 pm
Forum: Archived threads
Topic: Emergency Planned Network Maintenance - Maitland and surrounding suburbs, NSW
Replies: 1
Views: 101

Emergency Planned Network Maintenance - Maitland and surrounding suburbs, NSW

Locations Affected: Maitland and surrounding suburbs, NSW Products Impacted : Fibre Supplier : NBN Co Event Start Time: 15/12/2019 23:00 PM AEDT Estimated Resolution : 16/12/2019 06:00 AM AEDT Additional Information: Our wholesale supplier will be performing network maintenance during advised time p...
by rasikak
Mon Dec 09, 2019 2:58 pm
Forum: Modem issues
Topic: ZTE H268A 2.4Ghz dropouts
Replies: 3
Views: 128

Re: ZTE H268A 2.4Ghz dropouts

milliganimals wrote:
Sun Dec 08, 2019 8:36 pm
PM sent
Thank you for sending us the service details. We have further investigated and done some changes on the modem. Also we have communicated this to you via the nominated email address. Kindly reply on the email if you are having any further issues. ref#16478689
by rasikak
Sun Dec 08, 2019 4:24 pm
Forum: Modem issues
Topic: ZTE H268A 2.4Ghz dropouts
Replies: 3
Views: 128

Re: ZTE H268A 2.4Ghz dropouts

Hi, I have the ZTE H268A for NBN FTTN service. There is a phantom fault that causes devices to drop the connection, and not be able to reconnect. Problems include: - Drop out when connected every few minutes for extended periods of time. - Authentication error (definitely not) - I ability to connec...
by rasikak
Sun Dec 08, 2019 2:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 9
Views: 397

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Update: Our wholesale supplier has advised that Exchange extensively damaged by internal fire unrelated to bushfire. Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage. Exetel apologizes for any inconvenience this ma...
by rasikak
Sun Dec 08, 2019 2:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW
Replies: 6
Views: 775

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sun Dec 08, 2019 2:48 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Sabre Apartments, Woolloongabba - QLD
Replies: 2
Views: 86

Re: Unplanned Fibre Network Outage - Sabre Apartments, Woolloongabba - QLD

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.