Exetel customer help forum

Update: The wholesale supplier advises that the Performance Degradation during peak times are still ongoing. The last step for the fix is scheduled to be completed by 09/12/2019. However, the wholesale supplier will be carrying out further testing to ensure that the issue is fully rectified after th...

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update: Our wholesale supplier has advised that Exchange extensively damaged by internal fire unrelated to bushfire. Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage. Exetel apologizes for any inconvenience this ma...

Event Notification Location : Sabre Apartments, Woolloongabba - QLD Products Impacted : Fibre Supplier : LBNco Event Start Time: 07/12/2019 03:40 pm AEDT Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause : Still being investigated....

Update: Our wholesale supplier has advised that Exchange extensively damaged by internal fire unrelated to bushfire. Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage. Exetel apologizes for any inconvenience this ma...

Event Notification Location Affected: Wagga Wagga and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier : NBNco Event Start Time: 06/12/2019 04:30 pm AEDT Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause : Still being in...

Red Diablo wrote: ↑

Sat Nov 30, 2019 4:38 pm

Hi nilushid,

Unfortunatley MD5 is not an option.

Exemail Encryption Options 20191130.jpg

Thank you for reaching out. Please use the option SSL/TLS if the MDF5 option is not available.

Have been happening about once or twice a day for the last month but today starting from at least 9am it has been completely unusable. Every 5 to 15 minutes I'll get something like this before it resumes and works normally again. Reply from 216.58.203.110: bytes=32 time=14ms TTL=56 Reply from 216.5...

Event Notification Locations Affected : Epping, Carlingford, Eastwood and surrounding suburbs, NSW Products Impacted : Fibre - HFC services Supplier : Optus NBN Event Start Time : 26/11/2019, 20:30 AEST Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional ...

Hello, I'm looking for solutions to reach my home network from the outside (for security cameras). CG-NAT is an obstacle for this. However, having a static IPv6 address (-range) could help, but not every network supports it yet. For instance, I do not have access to the IPv6 internet at work, nor d...

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Interim solutions are being explored to minimize the impact. Estimated Time of Resolution (ETR) : Estimated time of resolution has elapsed We are still following this issue with our wholesale...

[Exetel Residential Technical Support #NAU-34629-646] Service No: 0891445525 - Fault Type: Fibre Thank you for reaching out. As per our wholesale supplier the service is affected by a network issue and they are still working on the fix. However, we have raised this with our wholesale supplier manag...

I recently, several weeks ago, upgraded my NBN (FTTH) line to 50/20 and have not seen any improvement in overall line speed. Whilst I am paying for the NBN 50 package, I am not actually getting the service I am paying for. Best off-peak speed is 23.5 Mbps download run at 17:44 in the afternoon with...

Our wholesale supplier has advised they are working on a fix at the moment and currently we can see the most of the services are back online.

Once it is fully restored we will notify via the same forum thread.

Exetel apologizes for any inconvenience this may have caused