Exetel customer help forum

Update: The outage is still ongoing. Root cause: Potential Fibre Break Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution Additional Information: Field engineers on-site and working on a fix Exetel apologizes f...

Update: The outage is still ongoing. Root cause: Potential Fibre Break Estimated time of resolution: Due to the complexity of the outage, The supplier is unable to provide us with an estimated time of resolution Additional Information: Field engineers on-site and working on a fix Exetel apologizes f...

Affinity wrote: ↑

Wed Jul 15, 2020 4:19 pm

btw my connection has been down dive 10:50 am due to a fiver cut.

Yes, your service also affected by the unplanned network outage which is ongoing.

viewtopic.php?f=296&t=45786

Affinity wrote: ↑

Wed Jul 15, 2020 4:17 pm

Yes, correct. I prefer Firefox direct to ensure I can keep up with the latest version.

Thank you for the information. We have further contacted our developers and awating their feedback on this.

More info: $ inxi -S System: Host: mx-hvk-1 Kernel: 4.19.0-5-amd64 x86_64 bits: 64 Desktop: Xfce 4.12.3 Distro: MX-18.3_x64 Continuum May 26 2019 Firefox 78.0.2 direct from here and not via MX distro. thank you for the more details. Can you further clarify this "Firefox 78.0.2 direct from here and ...

Event notification Locations Affected: Doncaster, VIC Products Impacted: Fibre Supplier: Redtrain Event Start Time: 15-Jul-2020 14:30 AEST Estimated Time of Resolution: unable to provide an Estimated Time of Restoration at this stage. Root cause: Still under investigation. Additional Information: Ou...

Flash player should NOT be required, it looks like the page source expect flash player now?! Also has references to ActiveX -- I am not using a Winblows machine and definitely not a browser on Winblows. Connecting to a remote Winblows machine, the page works there... Thank you for reaching out. Whe...

Event Notification Locations Affected: Plumpton (Aspire Exchange), VIC Products Impacted: Fiber Supplier: Opticomm Event Start Time: 14/07/202 23.59 AEST Estimated Time of Resolution (ETR): 15/07/202 07.00 AEST Root cause: Network Upgrade Additional Information: Planned works carried out by the whol...

Event Notification Locations Affected: Amber & Rathdowne, VIC Products Impacted: Fiber Supplier: Opticomm Event Start Time: 14/07/202 08.30 AEST Estimated Time of Resolution (ETR): 14/07/202 15.30 AEST Root cause: Power outage Additional Information: Our wholesale supplier has advised that there wil...

The TLS warning / problem is still there, I hope you can get this fixed quickly; not sure when Firefox support will lapse for the less secure TLS versions, but it's not without good cause that support will be ending. Our developer team has advised, that they have added the TLS1.2 for the site. The ...

The TLS warning / problem is still there, I hope you can get this fixed quickly; not sure when Firefox support will lapse for the less secure TLS versions, but it's not without good cause that support will be ending. Thank you for reaching out. We will update you once there is an update provided by...

Update:

The outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Event Notification Locations Affected: Clyde North (Meridian), VIC Products Impacted: Fibre Supplier: Opticomm Event Start Time: 12/07/2020 18.05 AEST Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage. Root cause: Power outage Additional Informatio...

Update:

The outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Narre Warren, HFC, poor download, upload speeds are good. This is a better result just now: https://exetel.speedtestcustom.com/result/3d7a7020-c36c-11ea-baa6-19b71c429f47 I remotely connected to a site in Brooklyn, there were no speed issues there with the FTTN connection (also 100/40) at that time...