Search found 440 matches

by rasikak
Tue Jan 22, 2019 9:02 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Mays Hill, NSW
Replies: 2
Views: 612

Unplanned Fibre Network Outage - Mays Hill, NSW

Event Notification Location Affected: Mays Hill , NSW Start time of event: 21/01/2019 Products Impacted: Fibre Additional Information: Customers in the above mentioned area may experience No connectivity Estimated Time of Restoration: The supplier is unable to provide us with an Estimated Time of Re...
by rasikak
Tue Jan 22, 2019 8:53 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 3770

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Our Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Thu Nov 22, 2018 3:15 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Baldivis, WA
Replies: 1
Views: 582

Unplanned Fibre Network Outage - Baldivis, WA

Locations Impacted: Baldivis, WA Event Start: 22-11-2018, 03:30 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience intermittent connectivity issues. Root cause: Hardware failure Estimated Resolution: The Wholesale Supplier is unable to to ...
by rasikak
Sun Nov 18, 2018 3:05 pm
Forum: HSPA connections
Topic: cancelling my service
Replies: 1
Views: 1260

Re: cancelling my service

I would like to know how to cancel my wireless service please. Does some one know how to do this? My O.S is win 7 with I.E 11 Thank you for reaching us. You may cancel your HSPA service via the members facility. https://www.exetel.com.au/my_exetel Feel free to drop us an email with your service det...
by rasikak
Sun Nov 18, 2018 2:43 pm
Forum: NBN and other Fibre Services
Topic: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?
Replies: 10
Views: 2114

Re: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?

Unfortunately still no progress after 3 days now and only syncing at 15/6 mbps today. :cry: This sort of problem must be of a low priority for NBN. I would think they could have reset the necessary program or profile by now ! Thank you for reaching us. Please note that we have further escalated the...