Update:
The outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Search found 440 matches
- Wed Jul 08, 2020 12:34 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
- Replies: 6
- Views: 993
- Tue Jul 07, 2020 9:09 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
- Replies: 6
- Views: 993
Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Update:
The outage is still ongoing.
Estimated time of resolution: Due to the complexity of the work, our wholesale supplier is unable to provide us with an estimated time of resolution
Root cause: Hardware issue
Exetel apologizes for any inconvenience this may have caused.
The outage is still ongoing.
Estimated time of resolution: Due to the complexity of the work, our wholesale supplier is unable to provide us with an estimated time of resolution
Root cause: Hardware issue
Exetel apologizes for any inconvenience this may have caused.
- Tue Jul 07, 2020 12:51 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
- Replies: 6
- Views: 993
Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Event Notification Locations Affected: Nowra And Surrounding Suburbs, NSW Products Impacted: Fibre Supplier: NBNco Event Start Time: 07/07/2020 12.30AEST Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage Root cause: The root cause is unavailable at...
- Sun Jul 05, 2020 8:59 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - All States
- Replies: 6
- Views: 788
Re: Unplanned ADSL Network Outage - All States
Update;
Our wholesale supplier has located the issue within their network and applied the fix.
Currently, we can see most of the services are back online.
If it is not online, Kindly power cycle your modem/ router and check the service.
Apologies for any inconvenience caused.
Our wholesale supplier has located the issue within their network and applied the fix.
Currently, we can see most of the services are back online.
If it is not online, Kindly power cycle your modem/ router and check the service.
Apologies for any inconvenience caused.
- Wed Jul 01, 2020 8:41 am
- Forum: Archived threads
- Topic: Planned Fibre Network Outage - Waterford, NSW
- Replies: 1
- Views: 320
Re: Planned Fibre Network Outage - Waterford, NSW
Update:
Our supplier advises that Planned work has been successfully completed.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that Planned work has been successfully completed.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
- Wed Jul 01, 2020 8:38 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Tarneit, VIC
- Replies: 1
- Views: 276
Re: Unplanned Fibre Network Outage - Tarneit, VIC
Update:
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
- Mon Jun 29, 2020 6:38 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Surburb, VIC
- Replies: 1
- Views: 341
Re: Unplanned Fibre Network Outage - Multiple Surburb, VIC
Update:
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
- Fri Jun 26, 2020 6:13 pm
- Forum: NBN and other Fibre Services
- Topic: Slow Speeds in Officer, Arcadia
- Replies: 2
- Views: 363
Re: Slow Speeds in Officer, Arcadia
Hi I'm getting slow speeds in the last few weeks. Getting 5-6mb during the day, and dropping to 1-2 during peak hour. I'm on the 12MB plan. https://exetel.speedtestcustom.com/result/cb80ffb0-b75a-11ea-8daa-e1da68619d9b Has there been reported problems lately with the local red train network? Some o...
- Fri Jun 26, 2020 3:26 pm
- Forum: NBN and other Fibre Services
- Topic: Slow Speeds in Officer, Arcadia
- Replies: 2
- Views: 363
Re: Slow Speeds in Officer, Arcadia
Hi I'm getting slow speeds in the last few weeks. Getting 5-6mb during the day, and dropping to 1-2 during peak hour. I'm on the 12MB plan. https://exetel.speedtestcustom.com/result/cb80ffb0-b75a-11ea-8daa-e1da68619d9b Has there been reported problems lately with the local red train network? Some o...
- Thu Jun 25, 2020 1:53 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Pyrmont and surrounding suburbs, NSW
- Replies: 2
- Views: 566
Unplanned Fibre Network Outage - Pyrmont and surrounding suburbs, NSW
Event Notification Locations Affected: Pyrmont and surrounding suburbs, NSW Products Impacted: Fibre Supplier: Opticomm Event Start Time: 25/06/2020 13.30 AEST Estimated Resolution: No ETR Root cause: Still under investigation. Additional Information: Most customers in the above-mentioned area may e...
- Wed Jun 24, 2020 10:02 pm
- Forum: Archived threads
- Topic: Planned Fibre Network Maintenance Outage - Varsity Lakes, QLD
- Replies: 1
- Views: 316
Re: Planned Fibre Network Maintenance Outage - Varsity Lakes, QLD
Update:
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
- Wed Jun 24, 2020 10:01 pm
- Forum: Archived threads
- Topic: Emergency Fibre Network Maintenance Outage - 260 City Walk, Canberra, ACT
- Replies: 1
- Views: 245
Re: Emergency Fibre Network Maintenance Outage - 260 City Walk, Canberra, ACT
Update:
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
- Wed Jun 24, 2020 9:54 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
- Replies: 1
- Views: 439
Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Update:
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
- Wed Jun 24, 2020 9:54 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
- Replies: 2
- Views: 559
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update:
Our supplier advises that the outage has been successfully restored.
reason for outage: hardware failure
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
reason for outage: hardware failure
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
- Wed Jun 24, 2020 9:06 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
- Replies: 2
- Views: 559
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update Our wholesale supplier has advised that the services are affected by a network outage in Sunshine Exchange in VIC which belongs to them and there are multiple other suppliers are affected by this as well. They are currently working towards a fix with high priority. No estimated restoration ti...