Exetel customer help forum

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Interim solutions are being explored to minimize the impact. Estimated Time of Resolution (ETR) : Estimated time of resolution has elapsed We are still following this issue with our wholesale...

Hello, I'm looking for solutions to reach my home network from the outside (for security cameras). CG-NAT is an obstacle for this. However, having a static IPv6 address (-range) could help, but not every network supports it yet. For instance, I do not have access to the IPv6 internet at work, nor d...

Update:

The Wholesale Supplier advises that the outage has been resolved.

Please power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.

Update: Our wholesale supplier has confirmed that the outage is restored. If your service is still down, you may need to restart your NBN box/device and modem/router in the below sequence. 1. Turn the NBN box/device and modem/router off for 15 mins 2. Turn them back on. Your service should restore. ...

Update:

The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing.

Estimated Time of Resolution (ETR) : 20/11/2019

However, interim solutions are being explored to minimize the impact.

Exetel apologizes for the inconvenience caused.

https://www.exetel.com.au/myexetel/services/myservices_usage Click "Manage" for your internet connection on that page. Alternatively if you want to know your real speed than websites like https://www.speedtest.net will work fine. It works really amazing when i activate dedicated Australia VPN IP, o...

I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns: Could not resolve host: cerberus.exetel.com.au Is this a temporary glitch? Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an ema...

See the attached images, Untitled 2.png shows the new theme. Pretty certain I have in the past completely erased browser history. This has been already informed with our Sysadmins. We will work on the relevant modifications. Thank you. It has been fixed, huzzah! Control Panel, Profile and Log Out l...

I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns: Could not resolve host: cerberus.exetel.com.au Is this a temporary glitch? Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an ema...

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : Extended to 05/11/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale supplier advises that the Performance Degradation during peak times are still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Hi there I was hosting a 3cx server at my house with my exetel voip number setup and working ok. i am planning to move this to an amazon lightsail instance, but in my testing i am not able to call outbound, i am receiving this from the exetel voip server. inbound calls are fine but outbound is not ...

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : Extended to 05/11/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale supplier advises that the Performance Degradation during peak times are still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

smckean wrote: ↑

Sat Nov 02, 2019 7:42 pm

I am having the same issue also.

Speeds of just 5mbps....not what I pay for

Thank you for reaching out. Please PM your customer ID or the service number to further investigate the service issue.