Exetel customer help forum

Update:

The outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

The outage is still ongoing.

Estimated time of resolution: Due to the complexity of the work, our wholesale supplier is unable to provide us with an estimated time of resolution

Root cause: Hardware issue

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected: Nowra And Surrounding Suburbs, NSW Products Impacted: Fibre Supplier: NBNco Event Start Time: 07/07/2020 12.30AEST Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage Root cause: The root cause is unavailable at...

Update;

Our wholesale supplier has located the issue within their network and applied the fix.

Currently, we can see most of the services are back online.

If it is not online, Kindly power cycle your modem/ router and check the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that Planned work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Hi I'm getting slow speeds in the last few weeks. Getting 5-6mb during the day, and dropping to 1-2 during peak hour. I'm on the 12MB plan. https://exetel.speedtestcustom.com/result/cb80ffb0-b75a-11ea-8daa-e1da68619d9b Has there been reported problems lately with the local red train network? Some o...

Hi I'm getting slow speeds in the last few weeks. Getting 5-6mb during the day, and dropping to 1-2 during peak hour. I'm on the 12MB plan. https://exetel.speedtestcustom.com/result/cb80ffb0-b75a-11ea-8daa-e1da68619d9b Has there been reported problems lately with the local red train network? Some o...

Event Notification Locations Affected: Pyrmont and surrounding suburbs, NSW Products Impacted: Fibre Supplier: Opticomm Event Start Time: 25/06/2020 13.30 AEST Estimated Resolution: No ETR Root cause: Still under investigation. Additional Information: Most customers in the above-mentioned area may e...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

reason for outage: hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update Our wholesale supplier has advised that the services are affected by a network outage in Sunshine Exchange in VIC which belongs to them and there are multiple other suppliers are affected by this as well. They are currently working towards a fix with high priority. No estimated restoration ti...