Search found 289 matches

by rasikak
Sat Nov 23, 2019 9:29 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 1971

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Interim solutions are being explored to minimize the impact. Estimated Time of Resolution (ETR) : Estimated time of resolution has elapsed We are still following this issue with our wholesale...
by rasikak
Sat Nov 23, 2019 3:32 pm
Forum: Networking issues
Topic: alternative to opting out of CG-NAT?
Replies: 3
Views: 134

Re: alternative to opting out of CG-NAT?

Hello, I'm looking for solutions to reach my home network from the outside (for security cameras). CG-NAT is an obstacle for this. However, having a static IPv6 address (-range) could help, but not every network supports it yet. For instance, I do not have access to the IPv6 internet at work, nor d...
by rasikak
Sat Nov 23, 2019 3:06 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 2
Views: 341

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Update:

The Wholesale Supplier advises that the outage has been resolved.

Please power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sat Nov 23, 2019 1:39 pm
Forum: Archived threads
Topic: Unplanned Fibre HFC Network Outage - All States (Nationwide)
Replies: 1
Views: 323

Re: Unplanned Fibre HFC Network Outage - All States (Nationwide)

Update: Our wholesale supplier has confirmed that the outage is restored. If your service is still down, you may need to restart your NBN box/device and modem/router in the below sequence. 1. Turn the NBN box/device and modem/router off for 15 mins 2. Turn them back on. Your service should restore. ...
by rasikak
Sat Nov 09, 2019 9:57 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 1971

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update:

The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing.

Estimated Time of Resolution (ETR) : 20/11/2019

However, interim solutions are being explored to minimize the impact.

Exetel apologizes for the inconvenience caused.
by rasikak
Mon Nov 04, 2019 12:16 pm
Forum: Anything else anyone wants to discuss
Topic: How Do I Check Internet Speed
Replies: 7
Views: 2688

Re: How Do I Check Internet Speed

https://www.exetel.com.au/myexetel/services/myservices_usage Click "Manage" for your internet connection on that page. Alternatively if you want to know your real speed than websites like https://www.speedtest.net will work fine. It works really amazing when i activate dedicated Australia VPN IP, o...
by rasikak
Mon Nov 04, 2019 12:13 pm
Forum: Member facilities & usage meter
Topic: Helpdesk down?
Replies: 3
Views: 88

Re: Helpdesk down?

I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns: Could not resolve host: cerberus.exetel.com.au Is this a temporary glitch? Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an ema...
by rasikak
Mon Nov 04, 2019 12:07 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 485
Views: 64760

Re: Report Broken Links/Failed Web Functions Here

See the attached images, Untitled 2.png shows the new theme. Pretty certain I have in the past completely erased browser history. This has been already informed with our Sysadmins. We will work on the relevant modifications. Thank you. It has been fixed, huzzah! Control Panel, Profile and Log Out l...
by rasikak
Sun Nov 03, 2019 10:20 pm
Forum: Member facilities & usage meter
Topic: Helpdesk down?
Replies: 3
Views: 88

Re: Helpdesk down?

I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns: Could not resolve host: cerberus.exetel.com.au Is this a temporary glitch? Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an ema...
by rasikak
Sun Nov 03, 2019 10:15 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1518

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : Extended to 05/11/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sun Nov 03, 2019 10:12 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 1971

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update:

The Wholesale supplier advises that the Performance Degradation during peak times are still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by rasikak
Sat Nov 02, 2019 10:56 pm
Forum: VOIP
Topic: Cant Call Outbound from 3cx
Replies: 1
Views: 94

Re: Cant Call Outbound from 3cx

Hi there I was hosting a 3cx server at my house with my exetel voip number setup and working ok. i am planning to move this to an amazon lightsail instance, but in my testing i am not able to call outbound, i am receiving this from the exetel voip server. inbound calls are fine but outbound is not ...
by rasikak
Sat Nov 02, 2019 10:02 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1518

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : Extended to 05/11/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sat Nov 02, 2019 9:58 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 1971

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update:

The Wholesale supplier advises that the Performance Degradation during peak times are still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by rasikak
Sat Nov 02, 2019 9:33 pm
Forum: HSPA connections
Topic: Slow Home Wireless Broadband
Replies: 24
Views: 709

Re: Slow Home Wireless Broadband

smckean wrote:
Sat Nov 02, 2019 7:42 pm
I am having the same issue also.

Speeds of just 5mbps....not what I pay for :cry:
Thank you for reaching out. Please PM your customer ID or the service number to further investigate the service issue.