Search found 289 matches

by rasikak
Sat Nov 02, 2019 9:25 pm
Forum: NBN and other Fibre Services
Topic: Constant HFC Dropouts
Replies: 1
Views: 116

Re: Constant HFC Dropouts

My account ID is 436445, I am constantly getting dropouts on my HFC NBN, happens maybe every hour or two. Can this be investigated, I had reported it via email months prior, but it did not go anywhere. Thank you for reaching out. Please note that your service issue is being escalated to our wholesa...
by rasikak
Fri Nov 01, 2019 9:34 pm
Forum: NBN and other Fibre Services
Topic: Constant FTTN Dropouts
Replies: 4
Views: 181

Re: Constant FTTN Dropouts

Thank you for the PM. Upon checking our records, we are currently awaiting an update from you with regards to the issue that you are experiencing. Please provide the details as requested via the email sent to your nominated email address to investigate the issue further. ref#16270240
by rasikak
Fri Nov 01, 2019 4:44 pm
Forum: NBN and other Fibre Services
Topic: FTTN Drop pouts
Replies: 10
Views: 243

Re: FTTN Drop pouts

Hi I did reply to the email. Just to clarify it, LAn ports 1 and 4 are connectd to network switches, which are then connecting in house "networked" items, Un plugging the swithces on Ports 1 and 4 will disconnect my house network from the ZTE We have responded to your query via the ticket reference...
by rasikak
Fri Nov 01, 2019 3:31 pm
Forum: NBN and other Fibre Services
Topic: Constant FTTN Dropouts
Replies: 4
Views: 181

Re: Constant FTTN Dropouts

Since last week I’ve had constant FTTN dropouts. I’ve reset the modem to factory settings and restored it. That didn’t help. I work from home so this absolutely must be fixed ASAP or I will have no choice but to change providers. Thank you for reaching out. Please PM your customer ID or the service...
by rasikak
Fri Nov 01, 2019 2:50 pm
Forum: Telephone issues
Topic: Phone out of service and ADSL poor
Replies: 4
Views: 208

Re: Phone out of service and ADSL poor

Hi, Since 14 Oct my Phone service and ADSL have not been working properly. The phone has gone for days in various states from very noisy, no dialtone to engaged. It has worked for a few hours after each fix to fail again soon after. The ADSL follows a similar pattern, works at 4Mbps when good, then...
by rasikak
Wed Oct 30, 2019 8:41 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mascot and Revesby, NSW
Replies: 1
Views: 117

Unplanned ADSL Network Outage - Mascot and Revesby, NSW

Event Notification Locations Affected : Mascot and Revesby, NSW Products Impacted : ADSL Supplier : AAPT Event Start Time : 30/10/2019, 12:30 AEST Estimated Time of Resolution (ETR) : No ETR yet Root cause : Fibre cut on a transmission link Additional Information : Most customers in the above mentio...
by rasikak
Wed Oct 23, 2019 10:57 pm
Forum: Archived threads
Topic: Unplanned PSTN and ADSL Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 123

Re: Unplanned PSTN and ADSL Network Outage - Multiple Suburbs, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Wed Oct 23, 2019 3:52 pm
Forum: Archived threads
Topic: Unplanned PSTN and ADSL Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 123

Unplanned PSTN and ADSL Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected : Multiple suburbs, VIC Products Impacted : PSTN and ADSL Supplier : Optus Event Start Time : 23/10/2019, 12:45 PM AEST Estimated Time of Resolution (ETR) : No ETR yet Root cause : Still under investigation Additional Information : Some customers in the above me...
by rasikak
Tue Oct 22, 2019 6:23 pm
Forum: Archived threads
Topic: Unplanned Fibre Speed Degradation - Multiple Suburbs in NSW and QLD
Replies: 5
Views: 412

Unplanned Fibre Speed Degradation - Multiple Suburbs in NSW and QLD

Event Notification Locations Affected : Cairns, Rockhampton, Bundaberg, Mackay, Townsville in QLD and Tamworth in NSW Products Impacted : Fibre Supplier : Optus NBN Event Start Time : 22/10/2019, 17:48 AEST Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additio...
by rasikak
Wed Oct 16, 2019 10:39 pm
Forum: VOIP
Topic: Can receive calls but can't call mobile numbers
Replies: 3
Views: 119

Re: Can receive calls but can't call mobile numbers

layzee wrote:
Wed Oct 16, 2019 9:39 pm
Thanks for your reply. I have PM'd you the service number.
Thank you for providing the details as requested. We have further escalated the issue to our level 2 VoIP team and we will update you once there is an update via the email reference #16207747.
by rasikak
Wed Oct 16, 2019 9:45 pm
Forum: Archived threads
Topic: Possible PSTN and ADSL Network Outage - Belmore, Burwood, Lakemba and surrounding suburbs, NSW
Replies: 2
Views: 209

Possible PSTN and ADSL Network Outage - Belmore, Burwood, Lakemba and surrounding suburbs, NSW

Event Notification Locations Affected : Belmore, Burwood, Lakemba and surrounding suburbs, NSW Products Impacted : PSTN and ADSL Supplier : Optus Event Start Time : 16/10/2019, 21:30 AEST Estimated Time of Resolution : not yet available Root cause : Still under investigation Additional Information :...
by rasikak
Wed Oct 16, 2019 9:10 pm
Forum: VOIP
Topic: Can receive calls but can't call mobile numbers
Replies: 3
Views: 119

Re: Can receive calls but can't call mobile numbers

Thank you for reaching out. Please PM your customer ID or the service number so we can assist you further on your query.
by rasikak
Mon Oct 14, 2019 8:54 am
Forum: Archived threads
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 578

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused
by rasikak
Fri Oct 11, 2019 10:43 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, WA
Replies: 1
Views: 223

Re: Possible Fibre Network Outage - Multiple Suburbs, WA

Event Update:

There has been some changes done to fix the issue from our wholesale supplier end and Exetel end.

We can see most of the services are online now.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Fri Oct 04, 2019 9:52 pm
Forum: Archived threads
Topic: Emergency Fibre Maintenance Work - Roseberry, NSW
Replies: 1
Views: 145

Re: Emergency Fibre Maintenance Work - Roseberry, NSW

Update:

Our supplier advises the outage is restored.

Please power cycle the modem / router and check if any issues persist.

Exetel apologizes for any inconvenience caused.