Search found 440 matches

by rasikak
Sun Jun 14, 2020 7:48 pm
Forum: NBN and other Fibre Services
Topic: Sudden line speed drop FTTN
Replies: 7
Views: 832

Re: Sudden line speed drop FTTN

Same here. Took me 4 phone calls today to finally get connected and they're loking into my issue from late last week. Please accept our sincere apologies for any inconvience caused. As per the conversation you had with one of our engineers, a tech visit has been arranged to lookinto your service is...
by rasikak
Sun Jun 14, 2020 7:48 pm
Forum: NBN and other Fibre Services
Topic: Sudden line speed drop FTTN
Replies: 7
Views: 832

Re: Sudden line speed drop FTTN

I have the same problem. I am on the 50/20 plan. Was getting 45/11 was very happy with this The past week only getting 25/3.2 the upload is very bad and slow Have sent email to exetel but so far no reply Thank you for reaching out. Please note that your query is being currently investigated under t...
by rasikak
Sun Jun 14, 2020 7:47 pm
Forum: NBN and other Fibre Services
Topic: Sudden line speed drop FTTN
Replies: 7
Views: 832

Re: Sudden line speed drop FTTN

I refer to ticket no. XYI-16761-425 submitted yesterday. The link rate shown in the attached file makes me think i have been wrongly moved to the 25/5 NBN tier. I should be and have been for quite some time on the 50/20 tier. Regards Bruce Thank you for reaching out. Please note that your query is ...
by rasikak
Sun Jun 14, 2020 7:32 pm
Forum: NBN and other Fibre Services
Topic: Slow speeds
Replies: 13
Views: 1206

Re: Slow speeds

II am aslo having the same problem I am on the 50/20 speed. I have been getting 45/11 day and night was working like a dream Now the past week only getting 25/3.2 day and night. I have emailes tech last week but so far no reply. I have in the past has reat service from exetel. Hope they can get my ...
by rasikak
Sun Jun 14, 2020 7:16 pm
Forum: NBN and other Fibre Services
Topic: Slow speeds
Replies: 13
Views: 1206

Re: Slow speeds

I have been on hold for over 1hr TWICE and BOTH TIMES I have been hung up on when I get to the front of the line. I am absolutely livid, noone has responded to my emails, and I can no longer work from home with these crappy speeds. I want someone to contact me directly ASAP. Please accept our since...
by rasikak
Sat Jun 13, 2020 9:57 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Opticomm - Bayview Apartments, VIC
Replies: 1
Views: 331

Re: Unplanned Fibre Network Outage - Opticomm - Bayview Apartments, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by rasikak
Sat May 30, 2020 8:36 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Replies: 1
Views: 440

Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Event Notification Locations Affected: Nowra And Surrounding Suburbs, NSW Products Impacted: Fibre Supplier: NBNco and Optus Event Start Time: 30/05/2020 20.00AEST Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage Root cause: The root cause is unav...
by rasikak
Fri May 29, 2020 9:25 pm
Forum: ADSL connections
Topic: Internet Outage Royalla, NSW
Replies: 9
Views: 1161

Re: Internet Outage Royalla, NSW

RSS-63568-652 No reply to my Support ticket for two days!!! No response to my Support email (yesterday) other than auto-generated reply. Outage is still not listed of the Exetel Outage map!!! My Exetel account still says there are no faults with my service!!! My original Support call said that the ...
by rasikak
Fri May 29, 2020 7:02 pm
Forum: Archived threads
Topic: Unplanned Exemail issue
Replies: 1
Views: 362

Unplanned Exemail issue

Event Notification Products Impacted: Exemail facility Event Start Time: 29/05/2020 15.45 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: The customers who are using Exemail through the web-interface (webmail.exetel.com.au) will have no ...
by rasikak
Thu May 28, 2020 8:21 pm
Forum: NBN and other Fibre Services
Topic: no internet in Mentone, VIC since 11am
Replies: 1
Views: 412

Re: no internet in Mentone, VIC since 11am

ue01 wrote:
Tue May 26, 2020 2:16 pm
Any updates on the outage that has given no internet at my house in Mentone, VIC since 11am today. On phone helpdesk you refer to online forum, but there are no messages here...

Ulrik
Thank you for reaching out. Please PM your customer ID or the service number to check on this further.
by rasikak
Thu May 28, 2020 8:20 pm
Forum: ADSL connections
Topic: Internet Outage Royalla, NSW
Replies: 9
Views: 1161

Re: Internet Outage Royalla, NSW

I have found out that there are hundreds of people in my area affected by this ADSL outage, which is as a result of roadworkers cutting a Telstra line. And there are conflicting reports of whether or not this will be fixed by 29th May. Why is it that that there is no information about this outage A...
by rasikak
Thu May 28, 2020 8:16 pm
Forum: Fax via ADSL
Topic: Change IP
Replies: 1
Views: 664

Re: Change IP

New Exetel client with primarily a wired LAN (WLAN turned off by default). Turned off DHCP and changed address. Ping works but not browser. Exetel Equipment looks like it might be capable of considerable configuration by I can't seem to work out how to make it do what I want. Please refer the below...
by rasikak
Thu May 28, 2020 8:04 pm
Forum: VOIP
Topic: ZTE NBN VOIP not registered?
Replies: 11
Views: 3388

Re: ZTE NBN VOIP not registered?

I too have ordered a voip service and followed everything in this thread, including updating the sip protocols page on the modem. I received a confirmation email with my service number and username but no password. Which one do I use? The one for the modem admin interface? Either way, I am stuck wi...
by rasikak
Thu May 21, 2020 8:12 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler, WA
Replies: 1
Views: 296

Unplanned Fibre Network Outage - Butler, WA

Event Notification Locations Affected: Butler, WA Products Impacted: Fibre Suppliers: Opticomm Event Start Time: 21/05/2020 19:00 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: Our wholesale supplier has advised that most customers in t...
by rasikak
Tue May 19, 2020 4:05 pm
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Cranbourne East, VIC
Replies: 1
Views: 359

Planned Fibre Network Maintenance - Cranbourne East, VIC

Event Notification Locations Affected: Cranbourne East, VIC Products Impacted: Fibre Supplier: Redtrain Event Start Time: 22/05/2020 08:00 AEST Estimated Time of Resolution (ETR): 22/05/2020 09:00 AEST Root cause: Network maintenance Additional Information: Most customers in the above mentioned area...