Exetel customer help forum

Update

The wholesale supplier has made some changes in the back-end to restore the affected services. The affected services are online and stable now.

If the issue persists, please power cycle the modem and confirm the service.

Apologies for the inconvenience caused.

Update

The outage is still ongoing.

Our supplier could not provide an estimated time of restoration as of now.

Apologies for inconvenience caused.

Update

The outage has been cleared by supplier.

Please power cycle your modem and confirm the service.

Apologies for the inconvenience caused by the outage.

Update

Outage is still ongoing.

Estimated Time of Resolution - 22/08/2018 7:00PM AEST

Apologizes for any inconvenience caused.

Update

The outage is still ongoing.

The wholesale supplier could not provide an expected time of restoration as of now.

Apologies for the inconvenience caused.

Update.

The outage has been restored.

Please reboot the modem and confirm the service.

Apologies for the inconvenience caused.

Update.

The outage has been restored by the supplier.

Kindly power cycle the modem and confirm the service.

Exetel do apologize for any inconvenience caused.

Update.

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Update

The outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

Outage is still ongoing.

Our supplier could not provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

The outage has been successfully Restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

Most of the services are currently online.

However we are still waiting for confirmation from the supplier.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Root Cause: Fibre cut in the back haul network.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

The outage has been successfully restored by the supplier by 5:30PM 26/06/2018.

Root cause: Hardware failure at Exchange and it has been replaced.

Kindly power cycle the modem and confirm the service. Apologies for the inconvenience caused.