Search found 68 matches

by tharmesk
Sat Aug 25, 2018 11:06 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Pakenham, VIC.
Replies: 2
Views: 454

Re: Possible Fibre Network Outage - Pakenham, VIC.

Update

The wholesale supplier has made some changes in the back-end to restore the affected services. The affected services are online and stable now.

If the issue persists, please power cycle the modem and confirm the service.

Apologies for the inconvenience caused.
by tharmesk
Thu Aug 23, 2018 10:47 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - LARA, VIC
Replies: 2
Views: 335

Re: Unplanned ADSL Network Outage - LARA, VIC

Update

The outage is still ongoing.

Our supplier could not provide an estimated time of restoration as of now.

Apologies for inconvenience caused.
by tharmesk
Wed Aug 22, 2018 10:57 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 9
Views: 1040

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

The outage has been cleared by supplier.

Please power cycle your modem and confirm the service.

Apologies for the inconvenience caused by the outage.
by tharmesk
Mon Aug 20, 2018 11:24 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 9
Views: 1040

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

Outage is still ongoing.

Estimated Time of Resolution - 22/08/2018 7:00PM AEST

Apologizes for any inconvenience caused.
by tharmesk
Sat Aug 18, 2018 10:34 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 9
Views: 1040

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

The outage is still ongoing.

The wholesale supplier could not provide an expected time of restoration as of now.

Apologies for the inconvenience caused.
by tharmesk
Sat Aug 18, 2018 10:28 pm
Forum: Archived threads
Topic: Possible ADSL Network Outage - Multiple Suburbs - QLD
Replies: 1
Views: 320

Re: Possible ADSL Network Outage - Multiple Suburbs - QLD

Update.

The outage has been restored.

Please reboot the modem and confirm the service.

Apologies for the inconvenience caused.
by tharmesk
Thu Aug 02, 2018 10:52 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Wakerley, QLD
Replies: 1
Views: 322

Re: Unplanned ADSL Network Outage - Wakerley, QLD

Update.

The outage has been restored by the supplier.

Kindly power cycle the modem and confirm the service.

Exetel do apologize for any inconvenience caused.
by tharmesk
Mon Jul 30, 2018 10:46 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - North Arm Cove, NSW
Replies: 3
Views: 634

Re: Unplanned ADSL Network Outage - North Arm Cove, NSW

Update.

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue Jul 24, 2018 2:57 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 326

Re: Unplanned ADSL Network Outage - Multiple Suburbs, VIC

Update

The outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by tharmesk
Wed Jul 04, 2018 11:03 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs , NSW
Replies: 2
Views: 469

Re: Unplanned ADSL Network Outage - Multiple Suburbs , NSW

Update

Outage is still ongoing.

Our supplier could not provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Wed Jul 04, 2018 10:59 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 1
Views: 322

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update

The outage has been successfully Restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by tharmesk
Tue Jul 03, 2018 10:58 pm
Forum: Archived threads
Topic: Planned Maintenance in Grandlakes, Lara VIC
Replies: 5
Views: 481

Re: Planned Maintenance in Grandlakes, Lara VIC

Update

Most of the services are currently online.

However we are still waiting for confirmation from the supplier.

Apologies for the inconvenience caused.
by tharmesk
Wed Jun 27, 2018 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 3
Views: 939

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

Outage is still ongoing.

Root Cause: Fibre cut in the back haul network.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Tue Jun 26, 2018 10:50 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Lara - VIC - In progress
Replies: 2
Views: 452

Re: Unplanned Network Outage - Lara - VIC - In progress

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Tue Jun 26, 2018 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 1593

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

The outage has been successfully restored by the supplier by 5:30PM 26/06/2018.

Root cause: Hardware failure at Exchange and it has been replaced.

Kindly power cycle the modem and confirm the service. Apologies for the inconvenience caused.