Update:
Kindly be advised that the outage is still ongoing.
Troubleshooting confirmed Hardware failure on IP device, spares are being sourced for replacement.
Supplier could not confirm an Estimated time of restoration as of now.
Exetel apologizes for the inconvenience caused.
Search found 74 matches
- Sun May 26, 2019 11:51 am
- Forum: Archived threads
- Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
- Replies: 7
- Views: 1192
- Sun May 26, 2019 10:50 am
- Forum: Archived threads
- Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
- Replies: 7
- Views: 1192
Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Location Affected : Multiple suburbs, QLD Start time of event: 26/05/2019, 08:30 AEDT Products Impacted : Fibre/Copper Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration (ETR) : We are unable to provide an ETR at this ...
- Fri Jan 18, 2019 5:51 am
- Forum: Archived threads
- Topic: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC
- Replies: 6
- Views: 1254
Re: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC
Update
Fibre technicians have completed the hauling of new fibre cable and some part of the splicing has been completed too. Estimated time of restoration is 12pm, 18/01/2019.
Exetel apologizes for any inconvenience this may have caused.
Fibre technicians have completed the hauling of new fibre cable and some part of the splicing has been completed too. Estimated time of restoration is 12pm, 18/01/2019.
Exetel apologizes for any inconvenience this may have caused.
- Wed Aug 29, 2018 11:20 pm
- Forum: Archived threads
- Topic: Unplanned Network Outage - Multiple Suburbs, QLD
- Replies: 13
- Views: 5915
Re: Unplanned Network Outage - Multiple Suburbs, QLD
Update
The supplier has advised that the new cards have arrived. And they will conduct the scheduled maintenance tonight during the 11pm - 6am.
There are some additional service interruptions expected during the maintenance window.
We apologize for the inconvenience caused.
The supplier has advised that the new cards have arrived. And they will conduct the scheduled maintenance tonight during the 11pm - 6am.
There are some additional service interruptions expected during the maintenance window.
We apologize for the inconvenience caused.
- Wed Aug 29, 2018 8:21 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
- Replies: 1
- Views: 525
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update
The outage has been restored by the supplier.
Kindly power cycle the modem and confirm the service.
Apologies for the inconvenience caused.
The outage has been restored by the supplier.
Kindly power cycle the modem and confirm the service.
Apologies for the inconvenience caused.
- Wed Aug 29, 2018 7:19 pm
- Forum: Archived threads
- Topic: Unplanned Network Outage - Multiple Suburbs, QLD
- Replies: 13
- Views: 5915
Re: Unplanned Network Outage - Multiple Suburbs, QLD
Update The supplier has advised that they still can notice the alarm thus they have to replace the card again. They have not provided an ETA on when this will be done. In addition to that, they have arranged a planned event to be completed tonight. However, most of the services have become online bu...
- Sat Aug 25, 2018 11:06 pm
- Forum: Archived threads
- Topic: Possible Fibre Network Outage - Pakenham, VIC.
- Replies: 2
- Views: 770
Re: Possible Fibre Network Outage - Pakenham, VIC.
Update
The wholesale supplier has made some changes in the back-end to restore the affected services. The affected services are online and stable now.
If the issue persists, please power cycle the modem and confirm the service.
Apologies for the inconvenience caused.
The wholesale supplier has made some changes in the back-end to restore the affected services. The affected services are online and stable now.
If the issue persists, please power cycle the modem and confirm the service.
Apologies for the inconvenience caused.
- Thu Aug 23, 2018 10:47 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - LARA, VIC
- Replies: 2
- Views: 653
Re: Unplanned ADSL Network Outage - LARA, VIC
Update
The outage is still ongoing.
Our supplier could not provide an estimated time of restoration as of now.
Apologies for inconvenience caused.
The outage is still ongoing.
Our supplier could not provide an estimated time of restoration as of now.
Apologies for inconvenience caused.
- Wed Aug 22, 2018 10:57 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
- Replies: 9
- Views: 1733
Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Update
The outage has been cleared by supplier.
Please power cycle your modem and confirm the service.
Apologies for the inconvenience caused by the outage.
The outage has been cleared by supplier.
Please power cycle your modem and confirm the service.
Apologies for the inconvenience caused by the outage.
- Mon Aug 20, 2018 11:24 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
- Replies: 9
- Views: 1733
Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Update
Outage is still ongoing.
Estimated Time of Resolution - 22/08/2018 7:00PM AEST
Apologizes for any inconvenience caused.
Outage is still ongoing.
Estimated Time of Resolution - 22/08/2018 7:00PM AEST
Apologizes for any inconvenience caused.
- Sat Aug 18, 2018 10:34 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
- Replies: 9
- Views: 1733
Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Update
The outage is still ongoing.
The wholesale supplier could not provide an expected time of restoration as of now.
Apologies for the inconvenience caused.
The outage is still ongoing.
The wholesale supplier could not provide an expected time of restoration as of now.
Apologies for the inconvenience caused.
- Sat Aug 18, 2018 10:28 pm
- Forum: Archived threads
- Topic: Possible ADSL Network Outage - Multiple Suburbs - QLD
- Replies: 1
- Views: 543
Re: Possible ADSL Network Outage - Multiple Suburbs - QLD
Update.
The outage has been restored.
Please reboot the modem and confirm the service.
Apologies for the inconvenience caused.
The outage has been restored.
Please reboot the modem and confirm the service.
Apologies for the inconvenience caused.
- Thu Aug 02, 2018 10:52 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Wakerley, QLD
- Replies: 1
- Views: 527
Re: Unplanned ADSL Network Outage - Wakerley, QLD
Update.
The outage has been restored by the supplier.
Kindly power cycle the modem and confirm the service.
Exetel do apologize for any inconvenience caused.
The outage has been restored by the supplier.
Kindly power cycle the modem and confirm the service.
Exetel do apologize for any inconvenience caused.
- Mon Jul 30, 2018 10:46 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - North Arm Cove, NSW
- Replies: 3
- Views: 970
Re: Unplanned ADSL Network Outage - North Arm Cove, NSW
Update.
Outage is still ongoing.
Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution
Exetel apologizes for any inconvenience this may have caused.
- Tue Jul 24, 2018 2:57 am
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Multiple Suburbs, VIC
- Replies: 1
- Views: 546
Re: Unplanned ADSL Network Outage - Multiple Suburbs, VIC
Update
The outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
The outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.