Exetel customer help forum

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Event Notification Location Affected: Multiple Suburb, WA Event Start Time: 20/06/2018, 04:18PM AWST Products Impacted : ADSL Additional Information: Customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Estimated Time of Restoration : Our w...

Update

Outage is still ongoing.

Estimated Time of Resolution has been extended to 20/06/2018 close of business hours.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Our supplier could not provide an expected time of restoration as of now.

Apologies for the inconvenience caused.

Event Notification Location Affected: Multiple Suburbs , VIC Start time of event: 16/06/2018 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Exetel/Supplier is unable to provide Estimated time of resolution at this stage...

Update

Our supplier advises that the outage has been successfully restored.

Action taken: Supplier Network Engineers resolved the back end network issue

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update

All services are now restored.

Exetel apologizes for any inconvenience caused.

Update

It appears most of the services are back to online but we are still waiting for the restored confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.

Update

It appears most of the services are back to online but we are still waiting for the restored confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.

Update Outage is still ongoing. ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR. Exetel apologizes for any inconvenience this may have caused.

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.

Update Outage is still ongoing. ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR. Exetel apologizes for any inconvenience this may have caused.