Exetel customer help forum

Update

Outage is still ongoing.

Our supplier could not provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

The outage has been successfully Restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

Most of the services are currently online.

However we are still waiting for confirmation from the supplier.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Root Cause: Fibre cut in the back haul network.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

The outage has been successfully restored by the supplier by 5:30PM 26/06/2018.

Root cause: Hardware failure at Exchange and it has been replaced.

Kindly power cycle the modem and confirm the service. Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Estimated Time of Restoration (ETR) : The supplier is unfortunately unable to provide us with a new Estimated Time of Restoration

Apologies for the inconvenience caused.

Hi, Thank you for the inquiry and kindly accept my apologies for the inconvenience caused by service related issue. Please note that we have checked our back end network and provisioning details for a possible issue, unfortunately we could not identify one as of now. So the next step is to lodge a f...

Update

Outage is still ongoing.

Our supplier could not provide an estimated time of resolution at the moment.

Apologies for the inconvenience caused.

Update

Our supplier advises that the outage has been successfully Restored.

Action taken : Optic Fibre had been spliced thus the link has been restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Hi Alan,

Thank you for the inquiry and apologies for the inconvenience caused by the service issue.

Please note that we have sent you an email for further investigation of the dropout issue. Kindly check and reply.

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Event Notification Location Affected: Multiple Suburb, WA Event Start Time: 20/06/2018, 04:18PM AWST Products Impacted : ADSL Additional Information: Customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Estimated Time of Restoration : Our w...