Search found 74 matches

by tharmesk
Wed Jul 04, 2018 11:03 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs , NSW
Replies: 2
Views: 637

Re: Unplanned ADSL Network Outage - Multiple Suburbs , NSW

Update

Outage is still ongoing.

Our supplier could not provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Wed Jul 04, 2018 10:59 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 1
Views: 458

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update

The outage has been successfully Restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by tharmesk
Tue Jul 03, 2018 10:58 pm
Forum: Archived threads
Topic: Planned Maintenance in Grandlakes, Lara VIC
Replies: 5
Views: 768

Re: Planned Maintenance in Grandlakes, Lara VIC

Update

Most of the services are currently online.

However we are still waiting for confirmation from the supplier.

Apologies for the inconvenience caused.
by tharmesk
Wed Jun 27, 2018 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 3
Views: 1134

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

Outage is still ongoing.

Root Cause: Fibre cut in the back haul network.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Tue Jun 26, 2018 10:50 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Lara - VIC - In progress
Replies: 2
Views: 631

Re: Unplanned Network Outage - Lara - VIC - In progress

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Tue Jun 26, 2018 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 2446

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

The outage has been successfully restored by the supplier by 5:30PM 26/06/2018.

Root cause: Hardware failure at Exchange and it has been replaced.

Kindly power cycle the modem and confirm the service. Apologies for the inconvenience caused.
by tharmesk
Sat Jun 23, 2018 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 2446

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Estimated Time of Restoration (ETR) : The supplier is unfortunately unable to provide us with a new Estimated Time of Restoration

Apologies for the inconvenience caused.
by tharmesk
Fri Jun 22, 2018 11:55 pm
Forum: NBN and other Fibre Services
Topic: Consistant Slow Speeds - LBN Co - Banksia Grove
Replies: 22
Views: 3573

Re: Consistant Slow Speeds - LBN Co - Banksia Grove

Hi, Thank you for the inquiry and kindly accept my apologies for the inconvenience caused by service related issue. Please note that we have checked our back end network and provisioning details for a possible issue, unfortunately we could not identify one as of now. So the next step is to lodge a f...
by tharmesk
Fri Jun 22, 2018 11:03 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 2446

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Our supplier could not provide an estimated time of resolution at the moment.

Apologies for the inconvenience caused.
by tharmesk
Fri Jun 22, 2018 10:51 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 3
Views: 1004

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update

Our supplier advises that the outage has been successfully Restored.

Action taken : Optic Fibre had been spliced thus the link has been restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by tharmesk
Thu Jun 21, 2018 11:54 pm
Forum: ADSL connections
Topic: Nimbin - ADSL2+ dropout
Replies: 13
Views: 1959

Re: Nimbin - ADSL2+ dropout

Hi Alan,

Thank you for the inquiry and apologies for the inconvenience caused by the service issue.

Please note that we have sent you an email for further investigation of the dropout issue. Kindly check and reply.
by tharmesk
Thu Jun 21, 2018 10:36 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 3
Views: 1004

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Thu Jun 21, 2018 10:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 2446

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Wed Jun 20, 2018 11:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 2446

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Wed Jun 20, 2018 9:53 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburb, WA
Replies: 1
Views: 439

Unplanned ADSL Network Outage - Multiple Suburb, WA

Event Notification Location Affected: Multiple Suburb, WA Event Start Time: 20/06/2018, 04:18PM AWST Products Impacted : ADSL Additional Information: Customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Estimated Time of Restoration : Our w...