Search found 63 matches

by tharmesk
Thu Jun 21, 2018 10:36 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 3
Views: 776

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Thu Jun 21, 2018 10:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 1429

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Wed Jun 20, 2018 11:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 1429

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.
by tharmesk
Wed Jun 20, 2018 9:53 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburb, WA
Replies: 1
Views: 279

Unplanned ADSL Network Outage - Multiple Suburb, WA

Event Notification Location Affected: Multiple Suburb, WA Event Start Time: 20/06/2018, 04:18PM AWST Products Impacted : ADSL Additional Information: Customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Estimated Time of Restoration : Our w...
by tharmesk
Mon Jun 18, 2018 11:06 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 1429

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Estimated Time of Resolution has been extended to 20/06/2018 close of business hours.

Apologies for the inconvenience caused.
by tharmesk
Sat Jun 16, 2018 10:58 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 1429

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Our supplier could not provide an expected time of restoration as of now.

Apologies for the inconvenience caused.
by tharmesk
Sat Jun 16, 2018 10:28 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs , VIC
Replies: 1
Views: 363

Possible Fibre Network Outage - Multiple Suburbs , VIC

Event Notification Location Affected: Multiple Suburbs , VIC Start time of event: 16/06/2018 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Exetel/Supplier is unable to provide Estimated time of resolution at this stage...
by tharmesk
Fri Jun 15, 2018 10:45 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 1
Views: 420

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update

Our supplier advises that the outage has been successfully restored.

Action taken: Supplier Network Engineers resolved the back end network issue

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by tharmesk
Wed Jun 13, 2018 10:49 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Point Cook, VIC
Replies: 2
Views: 444

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Update

All services are now restored.

Exetel apologizes for any inconvenience caused.
by tharmesk
Tue Jun 05, 2018 10:59 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs in VIC
Replies: 2
Views: 357

Re: Unplanned Fibre Network Outage - Multiple Suburbs in VIC

Update

It appears most of the services are back to online but we are still waiting for the restored confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue Jun 05, 2018 10:59 pm
Forum: Archived threads
Topic: Planned Power Outage - Mickleham, VIC
Replies: 3
Views: 431

Re: Planned Power Outage - Mickleham, VIC

Update

It appears most of the services are back to online but we are still waiting for the restored confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue Jun 05, 2018 10:46 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1344

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.
by tharmesk
Tue Jun 05, 2018 10:39 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Oakleigh East, VIC
Replies: 7
Views: 665

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Update Outage is still ongoing. ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR. Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Mon Jun 04, 2018 11:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1344

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.
by tharmesk
Mon Jun 04, 2018 11:22 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Oakleigh East, VIC
Replies: 7
Views: 665

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Update Outage is still ongoing. ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR. Exetel apologizes for any inconvenience this may have caused.