Update
Outage is still ongoing.
Our supplier could not provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
Search found 74 matches
- Wed Jul 04, 2018 11:03 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Multiple Suburbs , NSW
- Replies: 2
- Views: 764
- Wed Jul 04, 2018 10:59 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
- Replies: 1
- Views: 558
Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Update
The outage has been successfully Restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
The outage has been successfully Restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
- Tue Jul 03, 2018 10:58 pm
- Forum: Archived threads
- Topic: Planned Maintenance in Grandlakes, Lara VIC
- Replies: 5
- Views: 1016
Re: Planned Maintenance in Grandlakes, Lara VIC
Update
Most of the services are currently online.
However we are still waiting for confirmation from the supplier.
Apologies for the inconvenience caused.
Most of the services are currently online.
However we are still waiting for confirmation from the supplier.
Apologies for the inconvenience caused.
- Wed Jun 27, 2018 10:55 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
- Replies: 3
- Views: 1292
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update
Outage is still ongoing.
Root Cause: Fibre cut in the back haul network.
Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
Outage is still ongoing.
Root Cause: Fibre cut in the back haul network.
Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
- Tue Jun 26, 2018 10:50 pm
- Forum: Archived threads
- Topic: Unplanned Network Outage - Lara - VIC - In progress
- Replies: 2
- Views: 770
Re: Unplanned Network Outage - Lara - VIC - In progress
Update
Outage is still ongoing.
Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
Outage is still ongoing.
Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
- Tue Jun 26, 2018 10:48 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
- Replies: 20
- Views: 3149
Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Update
The outage has been successfully restored by the supplier by 5:30PM 26/06/2018.
Root cause: Hardware failure at Exchange and it has been replaced.
Kindly power cycle the modem and confirm the service. Apologies for the inconvenience caused.
The outage has been successfully restored by the supplier by 5:30PM 26/06/2018.
Root cause: Hardware failure at Exchange and it has been replaced.
Kindly power cycle the modem and confirm the service. Apologies for the inconvenience caused.
- Sat Jun 23, 2018 10:48 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
- Replies: 20
- Views: 3149
Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Update
Outage is still ongoing.
Estimated Time of Restoration (ETR) : The supplier is unfortunately unable to provide us with a new Estimated Time of Restoration
Apologies for the inconvenience caused.
Outage is still ongoing.
Estimated Time of Restoration (ETR) : The supplier is unfortunately unable to provide us with a new Estimated Time of Restoration
Apologies for the inconvenience caused.
- Fri Jun 22, 2018 11:55 pm
- Forum: NBN and other Fibre Services
- Topic: Consistant Slow Speeds - LBN Co - Banksia Grove
- Replies: 22
- Views: 4322
Re: Consistant Slow Speeds - LBN Co - Banksia Grove
Hi, Thank you for the inquiry and kindly accept my apologies for the inconvenience caused by service related issue. Please note that we have checked our back end network and provisioning details for a possible issue, unfortunately we could not identify one as of now. So the next step is to lodge a f...
- Fri Jun 22, 2018 11:03 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
- Replies: 20
- Views: 3149
Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Update
Outage is still ongoing.
Our supplier could not provide an estimated time of resolution at the moment.
Apologies for the inconvenience caused.
Outage is still ongoing.
Our supplier could not provide an estimated time of resolution at the moment.
Apologies for the inconvenience caused.
- Fri Jun 22, 2018 10:51 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
- Replies: 3
- Views: 1187
Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Update
Our supplier advises that the outage has been successfully Restored.
Action taken : Optic Fibre had been spliced thus the link has been restored.
Apologies for any inconvenience caused.
Kindly power cycle your modem/ router and test the service.
Our supplier advises that the outage has been successfully Restored.
Action taken : Optic Fibre had been spliced thus the link has been restored.
Apologies for any inconvenience caused.
Kindly power cycle your modem/ router and test the service.
- Thu Jun 21, 2018 11:54 pm
- Forum: ADSL connections
- Topic: Nimbin - ADSL2+ dropout
- Replies: 13
- Views: 2301
Re: Nimbin - ADSL2+ dropout
Hi Alan,
Thank you for the inquiry and apologies for the inconvenience caused by the service issue.
Please note that we have sent you an email for further investigation of the dropout issue. Kindly check and reply.
Thank you for the inquiry and apologies for the inconvenience caused by the service issue.
Please note that we have sent you an email for further investigation of the dropout issue. Kindly check and reply.
- Thu Jun 21, 2018 10:36 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
- Replies: 3
- Views: 1187
Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Update
Outage is still ongoing.
Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
Outage is still ongoing.
Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
- Thu Jun 21, 2018 10:26 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
- Replies: 20
- Views: 3149
Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Update
Outage is still ongoing.
Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
Outage is still ongoing.
Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
- Wed Jun 20, 2018 11:26 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
- Replies: 20
- Views: 3149
Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Update
Outage is still ongoing.
Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
Outage is still ongoing.
Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.
Apologies for the inconvenience caused.
- Wed Jun 20, 2018 9:53 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Multiple Suburb, WA
- Replies: 1
- Views: 526
Unplanned ADSL Network Outage - Multiple Suburb, WA
Event Notification Location Affected: Multiple Suburb, WA Event Start Time: 20/06/2018, 04:18PM AWST Products Impacted : ADSL Additional Information: Customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Estimated Time of Restoration : Our w...