Exetel customer help forum

Update

Outage is still ongoing.

Estimated Time of Restoration (ETR) : The supplier is unfortunately unable to provide us with a new Estimated Time of Restoration

Apologies for the inconvenience caused.

Hi, Thank you for the inquiry and kindly accept my apologies for the inconvenience caused by service related issue. Please note that we have checked our back end network and provisioning details for a possible issue, unfortunately we could not identify one as of now. So the next step is to lodge a f...

Update

Outage is still ongoing.

Our supplier could not provide an estimated time of resolution at the moment.

Apologies for the inconvenience caused.

Update

Our supplier advises that the outage has been successfully Restored.

Action taken : Optic Fibre had been spliced thus the link has been restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Hi Alan,

Thank you for the inquiry and apologies for the inconvenience caused by the service issue.

Please note that we have sent you an email for further investigation of the dropout issue. Kindly check and reply.

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Estimated Time of Restoration : Our wholesale supplier is unable to provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused.

Event Notification Location Affected: Multiple Suburb, WA Event Start Time: 20/06/2018, 04:18PM AWST Products Impacted : ADSL Additional Information: Customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Estimated Time of Restoration : Our w...

Update

Outage is still ongoing.

Estimated Time of Resolution has been extended to 20/06/2018 close of business hours.

Apologies for the inconvenience caused.

Update

Outage is still ongoing.

Our supplier could not provide an expected time of restoration as of now.

Apologies for the inconvenience caused.

Event Notification Location Affected: Multiple Suburbs , VIC Start time of event: 16/06/2018 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Exetel/Supplier is unable to provide Estimated time of resolution at this stage...

Update

Our supplier advises that the outage has been successfully restored.

Action taken: Supplier Network Engineers resolved the back end network issue

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update

All services are now restored.

Exetel apologizes for any inconvenience caused.

Update

It appears most of the services are back to online but we are still waiting for the restored confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.