Search found 74 matches

by tharmesk
Mon Jun 18, 2018 11:06 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 2458

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Estimated Time of Resolution has been extended to 20/06/2018 close of business hours.

Apologies for the inconvenience caused.
by tharmesk
Sat Jun 16, 2018 10:58 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 2458

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Our supplier could not provide an expected time of restoration as of now.

Apologies for the inconvenience caused.
by tharmesk
Sat Jun 16, 2018 10:28 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs , VIC
Replies: 1
Views: 529

Possible Fibre Network Outage - Multiple Suburbs , VIC

Event Notification Location Affected: Multiple Suburbs , VIC Start time of event: 16/06/2018 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Exetel/Supplier is unable to provide Estimated time of resolution at this stage...
by tharmesk
Fri Jun 15, 2018 10:45 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 1
Views: 576

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update

Our supplier advises that the outage has been successfully restored.

Action taken: Supplier Network Engineers resolved the back end network issue

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by tharmesk
Wed Jun 13, 2018 10:49 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Point Cook, VIC
Replies: 2
Views: 658

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Update

All services are now restored.

Exetel apologizes for any inconvenience caused.
by tharmesk
Tue Jun 05, 2018 10:59 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs in VIC
Replies: 2
Views: 554

Re: Unplanned Fibre Network Outage - Multiple Suburbs in VIC

Update

It appears most of the services are back to online but we are still waiting for the restored confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue Jun 05, 2018 10:59 pm
Forum: Archived threads
Topic: Planned Power Outage - Mickleham, VIC
Replies: 3
Views: 673

Re: Planned Power Outage - Mickleham, VIC

Update

It appears most of the services are back to online but we are still waiting for the restored confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue Jun 05, 2018 10:46 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1972

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.
by tharmesk
Tue Jun 05, 2018 10:39 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Oakleigh East, VIC
Replies: 7
Views: 1098

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Update Outage is still ongoing. ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR. Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Mon Jun 04, 2018 11:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1972

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.
by tharmesk
Mon Jun 04, 2018 11:22 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Oakleigh East, VIC
Replies: 7
Views: 1098

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Update Outage is still ongoing. ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR. Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Fri Jun 01, 2018 11:09 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1972

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Update We are still awaiting for an update from our wholesale supplier on the root cause of the outage. It appears most services have come online. Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier. Exetel apologizes for the inconvenience caused.
by tharmesk
Fri Jun 01, 2018 11:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 2
Views: 587

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by tharmesk
Fri Jun 01, 2018 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 2
Views: 964

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: Service outage is still ongoing.

Estimated Resolution: The supplier is unable to provide us with an ETR at this stage.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue May 29, 2018 8:33 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1972

Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Event Notification Location Affected: Multiple Suburbs, QLD Supplier - Optus Event Start Time: 28/05/2018 Products Impacted : ADSL Additional Information: Some customers in the above mentioned area may experience complete disruption (No authentication) to the internet service Root cause : Still bein...