Search found 68 matches

by tharmesk
Tue Jun 05, 2018 10:59 pm
Forum: Archived threads
Topic: Planned Power Outage - Mickleham, VIC
Replies: 3
Views: 485

Re: Planned Power Outage - Mickleham, VIC

Update

It appears most of the services are back to online but we are still waiting for the restored confirmation from the supplier.

We will keep following up with the supplier and update the progress.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue Jun 05, 2018 10:46 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1510

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.
by tharmesk
Tue Jun 05, 2018 10:39 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Oakleigh East, VIC
Replies: 7
Views: 777

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Update Outage is still ongoing. ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR. Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Mon Jun 04, 2018 11:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1510

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.
by tharmesk
Mon Jun 04, 2018 11:22 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Oakleigh East, VIC
Replies: 7
Views: 777

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Update Outage is still ongoing. ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 06/06/2018. Due to the complexity of work required, they had to extend the ETR. Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Fri Jun 01, 2018 11:09 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1510

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Update We are still awaiting for an update from our wholesale supplier on the root cause of the outage. It appears most services have come online. Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier. Exetel apologizes for the inconvenience caused.
by tharmesk
Fri Jun 01, 2018 11:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 2
Views: 453

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by tharmesk
Fri Jun 01, 2018 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 2
Views: 795

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: Service outage is still ongoing.

Estimated Resolution: The supplier is unable to provide us with an ETR at this stage.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue May 29, 2018 8:33 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1510

Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Event Notification Location Affected: Multiple Suburbs, QLD Supplier - Optus Event Start Time: 28/05/2018 Products Impacted : ADSL Additional Information: Some customers in the above mentioned area may experience complete disruption (No authentication) to the internet service Root cause : Still bein...
by tharmesk
Fri May 25, 2018 11:00 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 895

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Fri May 25, 2018 10:57 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 2043

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Thu May 24, 2018 10:37 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Replies: 5
Views: 1757

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Event Notification

Most of the services are online however it appears some services are still affected by the following outage.

Our engineers are still investigating this matter.

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Thu May 24, 2018 10:35 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 2043

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Thu May 24, 2018 10:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 1073

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

Please note that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by tharmesk
Wed May 23, 2018 10:58 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 2043

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...