Search found 63 matches

by tharmesk
Fri Jun 01, 2018 11:09 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1327

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Update We are still awaiting for an update from our wholesale supplier on the root cause of the outage. It appears most services have come online. Kindly note we will provide further updates as soon as it becomes available from our wholesale supplier. Exetel apologizes for the inconvenience caused.
by tharmesk
Fri Jun 01, 2018 11:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 2
Views: 400

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by tharmesk
Fri Jun 01, 2018 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 2
Views: 739

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: Service outage is still ongoing.

Estimated Resolution: The supplier is unable to provide us with an ETR at this stage.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue May 29, 2018 8:33 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1327

Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Event Notification Location Affected: Multiple Suburbs, QLD Supplier - Optus Event Start Time: 28/05/2018 Products Impacted : ADSL Additional Information: Some customers in the above mentioned area may experience complete disruption (No authentication) to the internet service Root cause : Still bein...
by tharmesk
Fri May 25, 2018 11:00 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 844

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Fri May 25, 2018 10:57 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 1896

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Thu May 24, 2018 10:37 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Replies: 5
Views: 1621

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Event Notification

Most of the services are online however it appears some services are still affected by the following outage.

Our engineers are still investigating this matter.

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Thu May 24, 2018 10:35 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 1896

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Thu May 24, 2018 10:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 985

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

Please note that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by tharmesk
Wed May 23, 2018 10:58 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 1896

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Wed May 23, 2018 10:56 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 985

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update The wholesale supplier has advised that the outage is still Ongoing. Root Cause : Still under investigation. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage. Once the outage has been restored kindly power cycle your modem/router and test the ser...
by tharmesk
Tue May 22, 2018 11:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 985

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update The wholesale supplier has advised that the outage is still ongoing. Root Cause : Still under investigation. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage. Once the outage has been restored kindly power cycle your modem/router and test the ser...
by tharmesk
Tue May 22, 2018 11:22 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 1896

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still ongoing. Root Cause : Network alarms affecting a Radius server Impact : Nationwide, multiple services in multiple states may experience authentication issues. Estimated Resolution : The wholesale supplier is unable to provide us with...
by tharmesk
Thu May 10, 2018 11:00 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 5
Views: 1196

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

Most services associated with this Outage are back Online and working.

Root cause : Still under investigation.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Fri Feb 16, 2018 10:42 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, QLD
Replies: 22
Views: 3142

Re: Possible Fibre Network Outage - Multiple Suburbs, QLD

Update : Investigation is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.