Search found 74 matches

by tharmesk
Fri May 25, 2018 11:00 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 1085

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Fri May 25, 2018 10:57 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 2563

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Thu May 24, 2018 10:37 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Replies: 5
Views: 2107

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Event Notification

Most of the services are online however it appears some services are still affected by the following outage.

Our engineers are still investigating this matter.

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Thu May 24, 2018 10:35 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 2563

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Thu May 24, 2018 10:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 1303

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

Please note that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by tharmesk
Wed May 23, 2018 10:58 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 2563

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still Ongoing. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage, however, the issue is being treated with a high priority and the supplier's Senior Engineers are currently working to identify ...
by tharmesk
Wed May 23, 2018 10:56 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 1303

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update The wholesale supplier has advised that the outage is still Ongoing. Root Cause : Still under investigation. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage. Once the outage has been restored kindly power cycle your modem/router and test the ser...
by tharmesk
Tue May 22, 2018 11:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 1303

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update The wholesale supplier has advised that the outage is still ongoing. Root Cause : Still under investigation. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage. Once the outage has been restored kindly power cycle your modem/router and test the ser...
by tharmesk
Tue May 22, 2018 11:22 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 2563

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still ongoing. Root Cause : Network alarms affecting a Radius server Impact : Nationwide, multiple services in multiple states may experience authentication issues. Estimated Resolution : The wholesale supplier is unable to provide us with...
by tharmesk
Thu May 10, 2018 11:00 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 5
Views: 1567

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

Most services associated with this Outage are back Online and working.

Root cause : Still under investigation.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Fri Feb 16, 2018 10:42 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, QLD
Replies: 22
Views: 4018

Re: Possible Fibre Network Outage - Multiple Suburbs, QLD

Update : Investigation is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Fri Feb 16, 2018 10:30 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Harbour Quays , QLD
Replies: 10
Views: 1574

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue Feb 06, 2018 9:32 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Samsonvale, QLD
Replies: 1
Views: 432

Unplanned ADSL Network Outage - Samsonvale, QLD

Location Affected: Samsonvale, QLD Event Start : 06-02-2018 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : Our wholesale supplier is unable to provide us with an es...
by tharmesk
Thu Jan 25, 2018 10:52 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Lara, VIC
Replies: 1
Views: 538

Re: Unplanned Fibre Network Outage - Lara, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.