Search found 67 matches

by tharmesk
Tue May 22, 2018 11:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 6
Views: 1028

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update The wholesale supplier has advised that the outage is still ongoing. Root Cause : Still under investigation. Estimated Resolution : The wholesale supplier is unable to provide us with an ETR at this stage. Once the outage has been restored kindly power cycle your modem/router and test the ser...
by tharmesk
Tue May 22, 2018 11:22 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple States
Replies: 12
Views: 1969

Re: Unplanned ADSL Network Outage - Multiple States

Update The wholesale supplier has advised that the outage is still ongoing. Root Cause : Network alarms affecting a Radius server Impact : Nationwide, multiple services in multiple states may experience authentication issues. Estimated Resolution : The wholesale supplier is unable to provide us with...
by tharmesk
Thu May 10, 2018 11:00 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 5
Views: 1241

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

Most services associated with this Outage are back Online and working.

Root cause : Still under investigation.

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Fri Feb 16, 2018 10:42 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, QLD
Replies: 22
Views: 3257

Re: Possible Fibre Network Outage - Multiple Suburbs, QLD

Update : Investigation is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Fri Feb 16, 2018 10:30 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Harbour Quays , QLD
Replies: 10
Views: 1153

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Tue Feb 06, 2018 9:32 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Samsonvale, QLD
Replies: 1
Views: 322

Unplanned ADSL Network Outage - Samsonvale, QLD

Location Affected: Samsonvale, QLD Event Start : 06-02-2018 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : Our wholesale supplier is unable to provide us with an es...
by tharmesk
Thu Jan 25, 2018 10:52 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Lara, VIC
Replies: 1
Views: 423

Re: Unplanned Fibre Network Outage - Lara, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.