Search found 107 matches

by Dushyanthan
Mon Sep 16, 2019 10:38 pm
Forum: VOIP
Topic: VOIP not working
Replies: 2
Views: 53

Re: VOIP not working

Thanks for providing the service number and the addition information regards to the issue your are experiencing via PM. We have reviewed your case and sent you an email to your nominated email address. Kindly refer to that. Ref:16059797
by Dushyanthan
Mon Sep 16, 2019 6:15 pm
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Richmond, Victoria
Replies: 1
Views: 54

Planned Fibre Network Maintenance - Richmond, Victoria

Event Notification Locations Affected : Richmond, Victoria Products Impacted : Fibre Supplier : NBN Directs Event Start Time : 17/09/2019 12.00 a.m AEST Estimated Resolution Time : 17/09/2019 04.00 a.m AEST Root cause : Planned Maintenance Additional Information : There will be a downtime of approxi...
by Dushyanthan
Sun Sep 15, 2019 11:06 pm
Forum: Archived threads
Topic: Unplanned Mobile Service Issues - NSW and QLD
Replies: 4
Views: 268

Re: Unplanned Mobile Service Issues - NSW and QLD

Update:

Our Mobile Upstream Carrier has advised the outage is still ongoing.

The Upstream Carrier is unable to provide us with an Estimated Time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Sep 15, 2019 9:38 pm
Forum: VOIP
Topic: VOIP not working
Replies: 2
Views: 53

Re: VOIP not working

Kindly PM us your customer ID or the service number to assist your further.
by Dushyanthan
Sun Sep 15, 2019 9:19 pm
Forum: NBN and other Fibre Services
Topic: still ms HIGH!!! :( :( :(
Replies: 9
Views: 132

Re: still ms HIGH!!! :( :( :(

Buka. wrote:
Sun Sep 15, 2019 5:36 pm
sent for test results.

Test result still same!
We have replied to your email. Kindly refer to that. Ref:16051978
by Dushyanthan
Sun Sep 15, 2019 6:00 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Suburb - HIGHETT, VIC
Replies: 2
Views: 145

Possible Fibre Network Outage - Suburb - HIGHETT, VIC

Event Notification Locations Affected : HIGHETT, VIC Products Impacted : Fibre Supplier : The wholesale supplier for the impacted services is Opticomm Event Start Time : 15/09/2019, 17:30 AEST Estimated Time of Resolution (ETR) : The ETR is unfortunately unavailable at this stage Root cause : The ro...
by Dushyanthan
Sat Sep 14, 2019 10:10 pm
Forum: Modem issues
Topic: How to get update for ZTE H268A?
Replies: 32
Views: 3330

Re: How to get update for ZTE H268A?

batbagz wrote:
Sat Sep 14, 2019 7:09 pm
My modem still has v1.0.1_ETL.1T2. Is this the latest one?
Thanks.
Kindly PM us your customer ID or the service number to assist your further.
by Dushyanthan
Sat Sep 14, 2019 9:59 pm
Forum: Archived threads
Topic: Unplanned Mobile Service Issues - NSW and QLD
Replies: 4
Views: 268

Re: Unplanned Mobile Service Issues - NSW and QLD

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Fri Sep 13, 2019 4:54 pm
Forum: Networking issues
Topic: New NBN with no external access and port fowarding
Replies: 6
Views: 97

Re: New NBN with no external access and port fowarding

That worked, thank you for the really fast response. Now we have the static IP address sorted, I will need to have the domain registration updated. Can you please advise who to contact or arrange for the new IP address to be used. :D We wish to inform you that, your query is being escalated to the ...
by Dushyanthan
Sun Aug 18, 2019 10:42 pm
Forum: Invoicing & billing
Topic: How to cancel my old ADSL service?
Replies: 3
Views: 102

Re: How to cancel my old ADSL service?

We wish to inform you that, your query is being escalated to the relevant department and they will get in touch with you to do the needful.
by Dushyanthan
Sat Aug 17, 2019 9:56 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 201

Re: Planned Fibre Network Outage - Pakenham, VIC

Update:

Our supplier advises the outage is restored now.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Dushyanthan
Fri Aug 16, 2019 10:48 pm
Forum: NBN and other Fibre Services
Topic: Petersham. HFC NBN down. Again.
Replies: 1
Views: 134

Re: Petersham. HFC NBN down. Again.

Sorry for the inconvenience caused from our end. Kindly PM your customer ID or service number to assist you further.
by Dushyanthan
Sun Aug 04, 2019 11:10 pm
Forum: Archived threads
Topic: Planned Fixed Wireless Network Outage - Woolomin, and surrounding suburbs, NSW
Replies: 3
Views: 562

Re: Planned Fixed Wireless Network Outage - Woolomin, and surrounding suburbs, NSW

Update:

The Wholesale supplier advises that the maintenance work is on hold status.

We are working closely with our wholesale supplier and once we get the estimated time for the resolution will update as soon as possible.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Thu Jul 04, 2019 7:32 pm
Forum: NBN and other Fibre Services
Topic: NBN service not yet activated
Replies: 1
Views: 244

Re: NBN service not yet activated

We wish to inform you that, your query is being escalated to the relevant department and they will get in touch with you as soon as possible. If your ADSL service is still working means you can connect your ADSL modem and you can use it. It won't effect the activation of the FTTN service. However du...
by Dushyanthan
Sat Jun 29, 2019 10:27 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Normanhurst, NSW
Replies: 9
Views: 933

Re: Unplanned ADSL Network Outage - Normanhurst, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of restoration - 02/07/2019 07:00 PM AEST

Exetel apologizes for the inconvenience caused.