Search found 195 matches

by Dushyanthan
Wed Apr 03, 2019 10:49 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 24719

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

The supplier has advised, currently technicians are on the site and working on the issue.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Wed Apr 03, 2019 10:32 pm
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - 5 York Street, Sydney , NSW 2000
Replies: 2
Views: 551

Re: Planned Network Maintenance - Fibre - 5 York Street, Sydney , NSW 2000

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Wed Apr 03, 2019 10:28 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 2
Views: 744

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update:

Most of the services are now online however we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Mon Feb 25, 2019 11:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 1140

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Mon Feb 25, 2019 11:00 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Hoppers Crossing-VIC -In progress
Replies: 1
Views: 267

Re: Unplanned Network Outage -Hoppers Crossing-VIC -In progress

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Mon Feb 25, 2019 10:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Doncaster, VIC
Replies: 1
Views: 295

Re: Unplanned Fibre Network Outage - Doncaster, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Mon Feb 25, 2019 10:51 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Chatswood, NSW
Replies: 2
Views: 351

Re: Unplanned ADSL Network Outage - Chatswood, NSW

Update:

Outage is still ongoing.

Estimated Time of Restoration: 26/02/2019 23.00

Root Cause: Hardware failure in the exchange.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Mon Feb 25, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Woollamia, NSW
Replies: 1
Views: 284

Re: Unplanned ADSL Network Outage - Woollamia, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Sun Feb 24, 2019 10:34 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 1140

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update: Outage is still ongoing. The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage. Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network. Exetel apologizes for the inconvenienc...
by Dushyanthan
Fri Feb 22, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Collaroy, NSW
Replies: 6
Views: 645

Re: Unplanned ADSL Network Outage - Collaroy, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Fri Feb 22, 2019 10:44 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 1140

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Fri Feb 22, 2019 10:42 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Sydney , NSW
Replies: 3
Views: 618

Re: Unplanned Fibre Network Outage - Sydney , NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Mon Feb 11, 2019 3:59 am
Forum: Modem issues
Topic: How to get update for ZTE H268A?
Replies: 65
Views: 10551

Re: How to get update for ZTE H268A?

We have sent you an email to your nominated email address regards to your query.
Kindly refer to that.
by Dushyanthan
Wed Feb 06, 2019 11:07 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 14
Views: 1260

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Update

Outage is still ongoing.

Estimated Resolution Date : 07/02/2018 COB

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 11:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lower Portland, NSW
Replies: 21
Views: 1637

Re: Unplanned ADSL Network Outage - Lower Portland, NSW

Update

Outage is still ongoing.

Estimated Resolution Date : 07/02/2018 COB

Exetel do apologize for any inconvenience this may have caused.