Search found 195 matches

by Dushyanthan
Sun Dec 29, 2019 9:00 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mitchelton, QLD
Replies: 11
Views: 661

Re: Unplanned ADSL Network Outage - Mitchelton, QLD

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 31/12/2019 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Dec 29, 2019 8:53 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Australind and Galway Green, WA
Replies: 6
Views: 438

Re: Unplanned Fibre Network Outage - Australind and Galway Green, WA

Update The Wholesale supplier advises that the customers in Australind and Galway Green are back online but may experience performance issues. They are making arrangements to fully restore the equipment which requires special access. Estimated Resolution: The next ETR will be provided on 30/12/2019 ...
by Dushyanthan
Sun Dec 29, 2019 8:52 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 2105

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us with an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Dec 29, 2019 8:51 am
Forum: Archived threads
Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
Replies: 13
Views: 1354

Re: Unplanned Network Outage -Multiple suburbs-NSW - In progress

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 31/12/2019 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Dec 29, 2019 8:42 am
Forum: Archived threads
Topic: Possible Unplanned Fibre HFC Network Outage - All States (Nationwide)
Replies: 1
Views: 1072

Re: Possible Unplanned Fibre HFC Network Outage - All States (Nationwide)

Update:

Our line test indicates most of the services are back online.

Our wholesale supplier confirmed power outages which caused in the area caused the service disruption.

Kindly power cycle your devices and check the service.

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sat Dec 28, 2019 10:45 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mitchelton, QLD
Replies: 11
Views: 661

Re: Unplanned ADSL Network Outage - Mitchelton, QLD

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 31/12/2019 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Dec 28, 2019 10:04 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
Replies: 13
Views: 1354

Re: Unplanned Network Outage -Multiple suburbs-NSW - In progress

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 31/12/2019 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Dec 28, 2019 9:53 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 2105

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us with an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Dec 28, 2019 9:51 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Australind and Galway Green, WA
Replies: 6
Views: 438

Re: Unplanned Fibre Network Outage - Australind and Galway Green, WA

Update The Wholesale supplier advises that the customers in Australind and Galway Green are back online but may experience performance issues. They are making arrangements to fully restore the equipment which requires special access. Estimated Resolution: The next ETR will be provided on 30/12/2019 ...
by Dushyanthan
Sat Dec 28, 2019 9:12 pm
Forum: Archived threads
Topic: Possible Unplanned Fibre HFC Network Outage - All States (Nationwide)
Replies: 1
Views: 1072

Possible Unplanned Fibre HFC Network Outage - All States (Nationwide)

Event Notification Locations Affected : All States Products Impacted : Fibre, HFC Services Supplier : NBN Services Event Start Time : 28/12/2019, 20.00 Australian eastern standard time Estimated Time of Resolution (ETR) : No ETR available as of yet Additional Information: Most customers in the above...
by Dushyanthan
Sat Dec 28, 2019 2:03 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mitchelton, QLD
Replies: 11
Views: 661

Unplanned ADSL Network Outage - Mitchelton, QLD

Event Notification Locations Affected: Mitchelton, QLD Products Impacted: ADSL Supplier: Telstra Event Start Time: 28/12/2019, 12:20 AEDT Estimated Time of Resolution (ETR) : 31/12/2019 07:00 AEDT Root cause: Still investigating Additional Information: Most customers in the above mentioned area may ...
by Dushyanthan
Fri Dec 27, 2019 10:13 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
Replies: 13
Views: 1354

Re: Unplanned Network Outage -Multiple suburbs-NSW - In progress

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 31/12/2019 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Fri Dec 27, 2019 10:10 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Regents Park, Sunnybank and surrounding Suburbs, QLD
Replies: 5
Views: 545

Re: Possible Fibre Network Outage - Regents Park, Sunnybank and surrounding Suburbs, QLD

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Fri Dec 27, 2019 10:06 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 2105

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Fri Dec 27, 2019 10:04 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Australind and Galway Green, WA
Replies: 6
Views: 438

Re: Unplanned Fibre Network Outage - Australind and Galway Green, WA

Update:

The wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.