Search found 126 matches

by Dushyanthan
Sun Sep 29, 2019 6:39 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC
Replies: 4
Views: 186

Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC

Event Notification Location Affected : Quarter Circuit, Springvale, VIC Start time of event: 25/09/2019, 21:40 AEST Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connectivity and dropout issues. Estimated Time of Restoration (ETR) : The ...
by Dushyanthan
Sat Sep 28, 2019 10:15 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Homebush, NSW
Replies: 8
Views: 369

Re: Unplanned Fibre Network Outage - Homebush, NSW

Update:

Our supplier advises the outage is ongoing.

We are unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Sat Sep 28, 2019 10:14 pm
Forum: Archived threads
Topic: Planned Fibre Maintenance Work - Bulding Q and R at Centenary Park Homebush NSW
Replies: 3
Views: 96

Re: Planned Fibre Maintenance Work - Bulding Q and R at Centenary Park Homebush NSW

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Fri Sep 27, 2019 8:35 pm
Forum: Archived threads
Topic: Planned Fibre Maintenance Work - Bulding Q and R at Centenary Park Homebush NSW
Replies: 3
Views: 96

Planned Fibre Maintenance Work - Bulding Q and R at Centenary Park Homebush NSW

Event Notification Location : Building Q and R at Centenary Park Homebush NSW Start Date & Time : 27-09-2019 07:00:00 AEST Finish Date & Time : 27-09-2019 12:00:00 AEST Duration : 5 hours Supplier : OpeNetworks Work Description : Our wholesale supplier has advised as requested by Ausgrid, the power ...
by Dushyanthan
Mon Sep 16, 2019 10:38 pm
Forum: VOIP
Topic: VOIP not working
Replies: 2
Views: 98

Re: VOIP not working

Thanks for providing the service number and the addition information regards to the issue your are experiencing via PM. We have reviewed your case and sent you an email to your nominated email address. Kindly refer to that. Ref:16059797
by Dushyanthan
Mon Sep 16, 2019 6:15 pm
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Richmond, Victoria
Replies: 1
Views: 83

Planned Fibre Network Maintenance - Richmond, Victoria

Event Notification Locations Affected : Richmond, Victoria Products Impacted : Fibre Supplier : NBN Directs Event Start Time : 17/09/2019 12.00 a.m AEST Estimated Resolution Time : 17/09/2019 04.00 a.m AEST Root cause : Planned Maintenance Additional Information : There will be a downtime of approxi...
by Dushyanthan
Sun Sep 15, 2019 11:06 pm
Forum: Archived threads
Topic: Unplanned Mobile Service Issues - NSW and QLD
Replies: 4
Views: 315

Re: Unplanned Mobile Service Issues - NSW and QLD

Update:

Our Mobile Upstream Carrier has advised the outage is still ongoing.

The Upstream Carrier is unable to provide us with an Estimated Time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Sep 15, 2019 9:38 pm
Forum: VOIP
Topic: VOIP not working
Replies: 2
Views: 98

Re: VOIP not working

Kindly PM us your customer ID or the service number to assist your further.
by Dushyanthan
Sun Sep 15, 2019 9:19 pm
Forum: NBN and other Fibre Services
Topic: still ms HIGH!!! :( :( :(
Replies: 9
Views: 192

Re: still ms HIGH!!! :( :( :(

Buka. wrote:
Sun Sep 15, 2019 5:36 pm
sent for test results.

Test result still same!
We have replied to your email. Kindly refer to that. Ref:16051978
by Dushyanthan
Sun Sep 15, 2019 6:00 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Suburb - HIGHETT, VIC
Replies: 2
Views: 191

Possible Fibre Network Outage - Suburb - HIGHETT, VIC

Event Notification Locations Affected : HIGHETT, VIC Products Impacted : Fibre Supplier : The wholesale supplier for the impacted services is Opticomm Event Start Time : 15/09/2019, 17:30 AEST Estimated Time of Resolution (ETR) : The ETR is unfortunately unavailable at this stage Root cause : The ro...
by Dushyanthan
Sat Sep 14, 2019 10:10 pm
Forum: Modem issues
Topic: How to get update for ZTE H268A?
Replies: 34
Views: 3757

Re: How to get update for ZTE H268A?

batbagz wrote:
Sat Sep 14, 2019 7:09 pm
My modem still has v1.0.1_ETL.1T2. Is this the latest one?
Thanks.
Kindly PM us your customer ID or the service number to assist your further.
by Dushyanthan
Sat Sep 14, 2019 9:59 pm
Forum: Archived threads
Topic: Unplanned Mobile Service Issues - NSW and QLD
Replies: 4
Views: 315

Re: Unplanned Mobile Service Issues - NSW and QLD

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Fri Sep 13, 2019 4:54 pm
Forum: Networking issues
Topic: New NBN with no external access and port fowarding
Replies: 6
Views: 161

Re: New NBN with no external access and port fowarding

That worked, thank you for the really fast response. Now we have the static IP address sorted, I will need to have the domain registration updated. Can you please advise who to contact or arrange for the new IP address to be used. :D We wish to inform you that, your query is being escalated to the ...
by Dushyanthan
Sun Aug 18, 2019 10:42 pm
Forum: Invoicing & billing
Topic: How to cancel my old ADSL service?
Replies: 3
Views: 135

Re: How to cancel my old ADSL service?

We wish to inform you that, your query is being escalated to the relevant department and they will get in touch with you to do the needful.
by Dushyanthan
Sat Aug 17, 2019 9:56 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 212

Re: Planned Fibre Network Outage - Pakenham, VIC

Update:

Our supplier advises the outage is restored now.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.