Search found 185 matches

by Dushyanthan
Sat Dec 28, 2019 2:03 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Mitchelton, QLD
Replies: 11
Views: 223

Unplanned ADSL Network Outage - Mitchelton, QLD

Event Notification Locations Affected: Mitchelton, QLD Products Impacted: ADSL Supplier: Telstra Event Start Time: 28/12/2019, 12:20 AEDT Estimated Time of Resolution (ETR) : 31/12/2019 07:00 AEDT Root cause: Still investigating Additional Information: Most customers in the above mentioned area may ...
by Dushyanthan
Fri Dec 27, 2019 10:13 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
Replies: 13
Views: 743

Re: Unplanned Network Outage -Multiple suburbs-NSW - In progress

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 31/12/2019 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Fri Dec 27, 2019 10:10 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Regents Park, Sunnybank and surrounding Suburbs, QLD
Replies: 5
Views: 257

Re: Possible Fibre Network Outage - Regents Park, Sunnybank and surrounding Suburbs, QLD

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Fri Dec 27, 2019 10:06 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 39
Views: 792

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Fri Dec 27, 2019 10:04 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Australind and Galway Green, WA
Replies: 6
Views: 122

Re: Unplanned Fibre Network Outage - Australind and Galway Green, WA

Update:

The wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Wed Dec 25, 2019 10:04 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 39
Views: 792

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Wed Dec 25, 2019 10:02 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Regents Park, Sunnybank and surrounding Suburbs, QLD
Replies: 5
Views: 257

Re: Possible Fibre Network Outage - Regents Park, Sunnybank and surrounding Suburbs, QLD

Update:

The wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Wed Dec 25, 2019 9:59 pm
Forum: Archived threads
Topic: Urgent Fibre Network Maintenance - Glenside and West Franklin, SA
Replies: 4
Views: 129

Re: Urgent Fibre Network Maintenance - Glenside and West Franklin, SA

Update:

Our wholesale supplier confirmed that the Unplanned Fibre Network outage has been resolved.

Kindly power-cycle your modems / routers and contact Exetel if there are any further issues observed.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Dec 01, 2019 4:25 pm
Forum: Email issues
Topic: Outlook 2019
Replies: 56
Views: 1323

Re: Outlook 2019

No that doesn't work either. It gives an encryption method error. It appears as though you are just getting me to try random options. Do you actually know whether exemail is compatible with any Outlook version later than 2010? Exemail SMTP SSL-TLS Encryption Selected 20191130.jpgExemail SMTP Encryp...
by Dushyanthan
Sun Dec 01, 2019 3:28 pm
Forum: NBN and other Fibre Services
Topic: HFC down Northshore East Killara after power restored
Replies: 5
Views: 129

Re: HFC down Northshore East Killara after power restored

Hi, I have PMed you the account number and service description id. Thanks Reported issue is escalated with our wholesale supplier. Once we receive an update we will notify you via text message to your nominated mobile number. Sorry for the inconvenience caused and much appreciated with your patienc...
by Dushyanthan
Sun Dec 01, 2019 10:15 am
Forum: Modem issues
Topic: Modem compatibility
Replies: 6
Views: 174

Re: Modem compatibility

Based on the service type modem compatibility vary. Kindly provide us your customer ID or the service number to assist you further. Please keep a note we don't recommend any 3rd party modems and we don't provide technical support as well.
by Dushyanthan
Sun Dec 01, 2019 10:10 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Park Orchards, VIC
Replies: 6
Views: 135

Re: Unplanned ADSL Network Outage - Park Orchards, VIC

Update:

Outage is ongoing.

Estimated Time Of Resolution (ETR): 03/12/2019 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sun Dec 01, 2019 10:09 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Biggera Waters, QLD
Replies: 7
Views: 175

Re: Unplanned ADSL Network Outage - Biggera Waters, QLD

Update:

Outage is ongoing.

Estimated Time Of Resolution (ETR): 03/12/2019 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sun Dec 01, 2019 10:00 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 1952

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Estimated Time of Resolution (ETR) : Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, interim solutions are being explored to mi...
by Dushyanthan
Sun Dec 01, 2019 9:59 am
Forum: Archived threads
Topic: Unplanned Fibre Speed Degradation - Werribee, VIC
Replies: 8
Views: 286

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Update : The degradation of speeds on the services is still ongoing. The wholesale supplier has informed that a Link upgrade will take place on 3rd December 2019, between 00:00 - 07:00 to resolve the degradation issues impacting this estate. Exetel sincerely apologized for any inconvenience this mig...