Search found 162 matches

by Dushyanthan
Tue Nov 12, 2019 2:05 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mitcham, VIC
Replies: 1
Views: 76

Unplanned ADSL Network Outage - Mitcham, VIC

Event Notification Locations Affected : Mitcham, VIC Products Impacted : ADSL Supplier : Telstra Event Start Time : 12/11/2019, 04:11 AEST Estimated Time of Resolution : 14/11/2019, 23:00 AEST Root cause : Still under investigation Additional Information : Most customers in the above mentioned area ...
by Dushyanthan
Sun Nov 10, 2019 9:58 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 70
Views: 1244

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update:

The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing.

Estimated Time of Resolution (ETR) : 20/11/2019

However, interim solutions are being explored to minimize the impact.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Sun Nov 10, 2019 9:56 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler & Ridgewood, WA
Replies: 7
Views: 235

Re: Unplanned Fibre Network Outage - Butler & Ridgewood, WA

Update :

The issue is still being investigated.

Unfortunately, there is no estimated time of resolution at the moment.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Nov 10, 2019 4:50 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler & Ridgewood, WA
Replies: 7
Views: 235

Unplanned Fibre Network Outage - Butler & Ridgewood, WA

Event Notification Locations Affected : Butler & Ridgewood, WA Products Impacted : Fibre Supplier : Opticomm Event Start Time : 10/11/2019, 3:55 AWST Estimated Time of Resolution (ETR) : No ETR yet Root cause : Still under investigation Opticomm advises that the unplanned outage is affecting phone a...
by Dushyanthan
Tue Oct 22, 2019 10:28 pm
Forum: Archived threads
Topic: Planned Fibre Outage - Building Q & R, Courallie Avenue, Homebush West, NSW
Replies: 1
Views: 119

Planned Fibre Outage - Building Q & R, Courallie Avenue, Homebush West, NSW

Event Notification Locations Affected : Building Q & R/81-86 Courallie Avenue Homebush West NSW 2140 Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 24/10/2019, 08.30 a.m. AEST Estimated Time of Resolution : 24/10/2019, 11:30 a.m. AEST Root cause : Power Outage. Additional Inform...
by Dushyanthan
Tue Oct 22, 2019 10:16 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1434

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 24/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Mon Oct 21, 2019 9:32 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1434

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Oct 20, 2019 9:40 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1434

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Oct 20, 2019 9:40 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 8
Views: 229

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Oct 19, 2019 10:16 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1434

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Oct 19, 2019 10:15 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 8
Views: 229

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Oct 13, 2019 9:29 pm
Forum: Archived threads
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 526

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sun Oct 13, 2019 9:26 pm
Forum: HSPA connections
Topic: Slow Home Wireless Broadband
Replies: 24
Views: 578

Re: Slow Home Wireless Broadband

I have already emailed them.. they are going to check with modem supplier Since you been advised that we are going to check with modem supplier, once we receive an update you will be notified as soon as possible. In the mean time you can PM us your customer ID or service number to check further for...
by Dushyanthan
Sat Oct 12, 2019 9:46 pm
Forum: Modem issues
Topic: Bridge NBN Modem ZTE ZXHN H268A to use with ASUS RT-AC5300?
Replies: 10
Views: 9899

Re: Bridge NBN Modem ZTE ZXHN H268A to use with ASUS RT-AC5300?

PS: You also lose the DDNS capability (that allows you to dial in remotely) of the ASUS modem because you are now on an internal IP (as allocated by the ZTE) but need an external IP for DDNS to work. Not a drama for me as I have everything backed up to a Synology NAS and that has its own system to ...
by Dushyanthan
Sat Oct 12, 2019 9:32 pm
Forum: Archived threads
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 526

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused