Search found 185 matches

by Dushyanthan
Sat Nov 16, 2019 4:04 pm
Forum: NBN and other Fibre Services
Topic: Elwood 3184 - Nbn outage
Replies: 3
Views: 137

Re: Elwood 3184 - Nbn outage

Kindly PM us your customer ID or the service number to assist you further.
by Dushyanthan
Tue Nov 12, 2019 10:30 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mitcham, VIC
Replies: 1
Views: 89

Re: Unplanned ADSL Network Outage - Mitcham, VIC

Update:

Our wholesale supplier has confirmed that the outage is restored.

Please restart your modem / router and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Tue Nov 12, 2019 10:27 pm
Forum: Archived threads
Topic: Possible Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs
Replies: 2
Views: 168

Re: Possible Unplanned Fibre Network Outage - Tamworth (Tamworth 2 CSA), NSW and Surrounding Suburbs

Update:

Our wholesale supplier has confirmed that the outage is restored.

Please restart your modem / router and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Tue Nov 12, 2019 9:59 pm
Forum: Archived threads
Topic: Possible Unplanned Fibre Network Outage - Bundaberg (Bundaberg CSA), QLD and Surrounding Suburbs
Replies: 2
Views: 169

Re: Possible Unplanned Fibre Network Outage - Bundaberg (Bundaberg CSA), QLD and Surrounding Suburbs

Update:

Our wholesale supplier has confirmed that the outage is restored.

Please restart your modem / router and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Tue Nov 12, 2019 9:53 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Wannanup (Port Bouvard), WA
Replies: 2
Views: 90

Re: Planned Fibre Network Outage - Wannanup (Port Bouvard), WA

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Tue Nov 12, 2019 9:25 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Bondi, NSW
Replies: 2
Views: 154

Re: Unplanned Fibre Network Outage - Bondi, NSW

Update:

The Wholesale Supplier advises that the outage has been successfully cleared.

Please power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Tue Nov 12, 2019 9:22 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler & Ridgewood, WA
Replies: 7
Views: 258

Re: Unplanned Fibre Network Outage - Butler & Ridgewood, WA

Update:

Outage is ongoing.

The wholesale supplier has installed the hardware replacements and are in the process of restoring services.

Our supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Tue Nov 12, 2019 9:21 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 2102

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing.

Estimated Time of Resolution (ETR) : 20/11/2019

However, interim solutions are being explored to minimize the impact.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Tue Nov 12, 2019 2:05 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Mitcham, VIC
Replies: 1
Views: 89

Unplanned ADSL Network Outage - Mitcham, VIC

Event Notification Locations Affected : Mitcham, VIC Products Impacted : ADSL Supplier : Telstra Event Start Time : 12/11/2019, 04:11 AEST Estimated Time of Resolution : 14/11/2019, 23:00 AEST Root cause : Still under investigation Additional Information : Most customers in the above mentioned area ...
by Dushyanthan
Sun Nov 10, 2019 9:58 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 2102

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update:

The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing.

Estimated Time of Resolution (ETR) : 20/11/2019

However, interim solutions are being explored to minimize the impact.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Sun Nov 10, 2019 9:56 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler & Ridgewood, WA
Replies: 7
Views: 258

Re: Unplanned Fibre Network Outage - Butler & Ridgewood, WA

Update :

The issue is still being investigated.

Unfortunately, there is no estimated time of resolution at the moment.

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Nov 10, 2019 4:50 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler & Ridgewood, WA
Replies: 7
Views: 258

Unplanned Fibre Network Outage - Butler & Ridgewood, WA

Event Notification Locations Affected : Butler & Ridgewood, WA Products Impacted : Fibre Supplier : Opticomm Event Start Time : 10/11/2019, 3:55 AWST Estimated Time of Resolution (ETR) : No ETR yet Root cause : Still under investigation Opticomm advises that the unplanned outage is affecting phone a...
by Dushyanthan
Tue Oct 22, 2019 10:28 pm
Forum: Archived threads
Topic: Planned Fibre Outage - Building Q & R, Courallie Avenue, Homebush West, NSW
Replies: 1
Views: 140

Planned Fibre Outage - Building Q & R, Courallie Avenue, Homebush West, NSW

Event Notification Locations Affected : Building Q & R/81-86 Courallie Avenue Homebush West NSW 2140 Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 24/10/2019, 08.30 a.m. AEST Estimated Time of Resolution : 24/10/2019, 11:30 a.m. AEST Root cause : Power Outage. Additional Inform...
by Dushyanthan
Tue Oct 22, 2019 10:16 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1537

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 24/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Mon Oct 21, 2019 9:32 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1537

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.