Search found 185 matches

by Dushyanthan
Sun Oct 20, 2019 9:40 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1514

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Oct 20, 2019 9:40 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 8
Views: 249

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Oct 19, 2019 10:16 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1514

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sat Oct 19, 2019 10:15 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 8
Views: 249

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Oct 13, 2019 9:29 pm
Forum: Archived threads
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 565

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sun Oct 13, 2019 9:26 pm
Forum: HSPA connections
Topic: Slow Home Wireless Broadband
Replies: 24
Views: 700

Re: Slow Home Wireless Broadband

I have already emailed them.. they are going to check with modem supplier Since you been advised that we are going to check with modem supplier, once we receive an update you will be notified as soon as possible. In the mean time you can PM us your customer ID or service number to check further for...
by Dushyanthan
Sat Oct 12, 2019 9:46 pm
Forum: Modem issues
Topic: Bridge NBN Modem ZTE ZXHN H268A to use with ASUS RT-AC5300?
Replies: 10
Views: 10161

Re: Bridge NBN Modem ZTE ZXHN H268A to use with ASUS RT-AC5300?

PS: You also lose the DDNS capability (that allows you to dial in remotely) of the ASUS modem because you are now on an internal IP (as allocated by the ZTE) but need an external IP for DDNS to work. Not a drama for me as I have everything backed up to a Synology NAS and that has its own system to ...
by Dushyanthan
Sat Oct 12, 2019 9:32 pm
Forum: Archived threads
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 565

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused
by Dushyanthan
Sun Oct 06, 2019 10:01 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wolli Creek, NSW
Replies: 1
Views: 154

Re: Unplanned Fibre Network Outage - Wolli Creek, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Dushyanthan
Sat Oct 05, 2019 9:42 pm
Forum: Invoicing & billing
Topic: Cancelling NBN plan
Replies: 1
Views: 165

Re: Cancelling NBN plan

We have replied to the email which you sent to us. Ref:16150448
by Dushyanthan
Sun Sep 29, 2019 10:36 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC
Replies: 4
Views: 222

Re: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC

Update: Our wholesale supplier confirmed that there is an outage going on in Springvale due to a faulty NTU (Network Terminal Unit). Unfortunately our wholesale supplier is unable to provide an Estimated Time of Restoration at this stage. Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Sun Sep 29, 2019 10:14 pm
Forum: Archived threads
Topic: Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC
Replies: 3
Views: 161

Re: Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC

Update:

Our supplier advises the outage is ongoing and estimated resolution is set to on or before 01/10/2019 19:00:00 AEST

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Sun Sep 29, 2019 10:08 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Homebush, NSW
Replies: 8
Views: 440

Re: Unplanned Fibre Network Outage - Homebush, NSW

Update:

The estimated time of resolution has elapsed

we are still awaiting for the final confirmation from the wholesale provider

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Sun Sep 29, 2019 7:03 pm
Forum: Archived threads
Topic: Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC
Replies: 3
Views: 161

Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC

Event Notification Locations Affected : Multiple Suburbs (South Coogee, Carnes Hill, Pyrmont), VIC Products Impacted : ADSL, Fibre Event Start Time : 29/06/2019 Estimated Resolution : 01/10/2019 19:00:00 AEST Root cause : Still under investigation Additional Information : Most customers in the above...
by Dushyanthan
Sun Sep 29, 2019 6:39 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC
Replies: 4
Views: 222

Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC

Event Notification Location Affected : Quarter Circuit, Springvale, VIC Start time of event: 25/09/2019, 21:40 AEST Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connectivity and dropout issues. Estimated Time of Restoration (ETR) : The ...