Search found 126 matches

by Dushyanthan
Fri Feb 22, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Collaroy, NSW
Replies: 6
Views: 419

Re: Unplanned ADSL Network Outage - Collaroy, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Fri Feb 22, 2019 10:44 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 781

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Root cause : The outage with the upstream network affecting disruptions to Data services on our supplier network.

Exetel apologizes for the inconvenience caused.
by Dushyanthan
Fri Feb 22, 2019 10:42 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Sydney , NSW
Replies: 3
Views: 428

Re: Unplanned Fibre Network Outage - Sydney , NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Mon Feb 11, 2019 3:59 am
Forum: Modem issues
Topic: How to get update for ZTE H268A?
Replies: 34
Views: 3758

Re: How to get update for ZTE H268A?

We have sent you an email to your nominated email address regards to your query.
Kindly refer to that.
by Dushyanthan
Wed Feb 06, 2019 11:07 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 14
Views: 875

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Update

Outage is still ongoing.

Estimated Resolution Date : 07/02/2018 COB

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 11:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lower Portland, NSW
Replies: 21
Views: 1177

Re: Unplanned ADSL Network Outage - Lower Portland, NSW

Update

Outage is still ongoing.

Estimated Resolution Date : 07/02/2018 COB

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 10:53 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 2
Views: 217

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 10:50 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Avondale Heights, VIC
Replies: 2
Views: 204

Re: Unplanned Fibre Network Outage -Avondale Heights, VIC

Update:

Most of the reported services are now online.

We are still following up with the Wholesale Supplier for confirmation.

Please power cycle your modem / router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 10:41 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs - VIC
Replies: 3
Views: 300

Re: Unplanned Fibre Network Outage - Multiple Suburbs - VIC

Update

The outage has been successfully Restored.

Exetel apologizes for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues still persist.
by Dushyanthan
Fri Feb 01, 2019 11:09 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC
Replies: 4
Views: 405

Re: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Dushyanthan
Fri Feb 01, 2019 11:08 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD
Replies: 4
Views: 313

Re: Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Dushyanthan
Fri Feb 01, 2019 11:06 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Greenwell Point, NSW
Replies: 10
Views: 583

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Fri Feb 01, 2019 11:05 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 14
Views: 875

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Fri Jan 25, 2019 10:27 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1421

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Fri Jan 25, 2019 10:19 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs
Replies: 1
Views: 230

Re: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.