Search found 153 matches

by Dushyanthan
Mon Feb 11, 2019 3:59 am
Forum: Modem issues
Topic: How to get update for ZTE H268A?
Replies: 34
Views: 4092

Re: How to get update for ZTE H268A?

We have sent you an email to your nominated email address regards to your query.
Kindly refer to that.
by Dushyanthan
Wed Feb 06, 2019 11:07 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 14
Views: 910

Re: Unplanned Fibre Network Outage - Point Cook, VIC

Update

Outage is still ongoing.

Estimated Resolution Date : 07/02/2018 COB

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 11:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lower Portland, NSW
Replies: 21
Views: 1234

Re: Unplanned ADSL Network Outage - Lower Portland, NSW

Update

Outage is still ongoing.

Estimated Resolution Date : 07/02/2018 COB

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 10:53 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 2
Views: 231

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 10:50 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Avondale Heights, VIC
Replies: 2
Views: 221

Re: Unplanned Fibre Network Outage -Avondale Heights, VIC

Update:

Most of the reported services are now online.

We are still following up with the Wholesale Supplier for confirmation.

Please power cycle your modem / router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.
by Dushyanthan
Wed Feb 06, 2019 10:41 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs - VIC
Replies: 3
Views: 322

Re: Unplanned Fibre Network Outage - Multiple Suburbs - VIC

Update

The outage has been successfully Restored.

Exetel apologizes for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues still persist.
by Dushyanthan
Fri Feb 01, 2019 11:09 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC
Replies: 4
Views: 432

Re: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Dushyanthan
Fri Feb 01, 2019 11:08 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD
Replies: 4
Views: 337

Re: Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by Dushyanthan
Fri Feb 01, 2019 11:06 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Greenwell Point, NSW
Replies: 10
Views: 602

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Fri Feb 01, 2019 11:05 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 14
Views: 910

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dushyanthan
Fri Jan 25, 2019 10:27 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1477

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Fri Jan 25, 2019 10:19 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs
Replies: 1
Views: 238

Re: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Fri Jan 25, 2019 10:17 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - San Remo, VIC
Replies: 1
Views: 237

Re: Planned Fibre Network Outage - San Remo, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dushyanthan
Thu Jan 24, 2019 10:19 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1477

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update: The supplier has completed some changes to most of the services affected by this outage and we can see those services are stable now. The supplier is in the process of changing settings for other customers as well and will be completed in the near future. Please await further updates. Exetel...
by Dushyanthan
Wed Jan 23, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1477

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update: The supplier has completed some changes to most of the services affected by this outage and we can see those services are stable now. The supplier is in the process of changing settings for other customers as well and will be completed in the near future. Please await further updates. Exetel...