Exetel customer help forum

How is using what you are entitled to 'abuse'?

Do you buy a dozen eggs and then throw out 4 of them because you don't want to abuse the egg farmer?

If they can't do unlimited that's fine, All I want is honesty.

Can I ask one simple question:

If I have unlimited off peak, can I download as much as I want in off peak without worrying about having my service terminated because I am 'unprofitable'?

So, going by your theory the limit is somewhere between 89GB (A figure that I can't see) and 1000GB.

I just want to know where I stand and now I guess I do. The limit for unlimited is basically the same as uncharged if you want to be sure you won't get booted.

What about the unlimited plans? By definition, "no limit". But, remember that Exetel has always had the discretion to terminate your connection. So even though you might interpret the contract as allowing 1TB of downloads per month, the contract also says Exetel can terminate your service with adeq...

The uncharged plans have a clearly stated download allowance that is updated each month on the User Facilities. If you go over that limit then you will be asked to find another provider. If, currently, 89 gb off peak (on top of your peak allowance) is not sufficient for your needs then Exetel proba...

sparkyboy767 wrote:what is considered high usage?

If they answer that question then they cease being unlimited!

So I don't think they will answer.

Why not just make off peak 2x peak? The 5GB 'abuser' can have 10GB off peak and I can have 90GB off peak. Those who pay more get more. Everyone happy?

ForumAdmin wrote:...because we didn't realise there are such sad people in the world.

vk3xem wrote:If you are asked to change plans or churn then that's the way it goes.

Can't change plans, I am on the highest adsl1 plan.

I won't be asked to leave. I plan to use every GB I am allowed, not 1 less or more!

Will the shaping be back tomorrow?

ForumAdmin wrote:I wonder whether any of those users would want to pay that much?

Why not find out? Just jack up the plan costs for high downloaders and they will leave. Then you can be happy.

ForumAdmin wrote:I wouldn't have thought 64kbps was unusable but perhaps it is these days

I don't know what the speed actually is but it's unable to bring up this forum page.

If you weren't about to get on a plane I would suggest you apply the shaping to yourself for a few minutes and try.

I downloaded just over 100GB. I can't even open this forum if I use my exetel connection. I wonder if exetel will be getting lots of support calls from people whose internet performance has died for no reason and with no notification?

username4me wrote:Even if offpeak bandwidth allowance dropped back to 54Gb, it's still in the best value for money contenders. A statement for Australia, not just ISP's: "If you dont like it, leave"

Might be good advice for an isp but for Australia I would prefer "If you love it but it's broken, try and fix it".

Tazz wrote:

cdonges wrote: I believe you are correct about iview, etc but the bandwidth graph is meaningless without knowing how many customers they had at those times.

Regardless of how many customers, the bandwidth doubled.

Yes and if the customers doubled too then the average stayed the same!