Exetel customer help forum

Still no resolution guys, I feel like my issues is being fobbed off, nearly 6 weeks of unusable internet.

I am paying for 100/40 but my sync has been dropped to 40 to try and stablise my connection, which it hasn't

I have a Billion 8700VAXL-1600 to test the line, is it going to work on Exetel ?

Hi guys, Been getting constant daily drop outs now for quite a few months and now is getting unbearable on our NBN service. Wondering if it is the router or a problem with the line ? Is there a way to check the line or is it worth while flashing a new firmware R5b019.en is the current software versi...

Thanks,

It now seems my nbn connection is being canceled instead of my adsl connection.

I rang and somebody will get back to me

Hi guys, I have switched to NBN but am still being charged for ADSL. I rang to sort the problem out a couple of weeks ago and they said I needed to send an email requesting my ADSL to be cancelled and for the bill to be adjusted, I think I may have typed in the incorrect email address as i haven't h...

Trying to order nbn ftn and when I put in my address for the 100/40 unlimited plan it jumps from $89 to $109.

What the hell is that about ?

What can I do, I have their IP addresses ? It seems they were getting our IP and our new one after changing it yesterday via a Skype to IP resolver or from a Minecraft server my son was playing on. I contacted Exetel and all they told me they could do is to change my IP address again, but would only...

Switched the router off for around 40 mins still no good I have made some changes to your connection to improve your speed. Please restart the modem again and check the speed. Hope it will be ok :) Let us know if you have further issues. Your reference 8090747. Hi I am having the same issue again, ...

Thank you, what ever you did that worked.

Switched the router off for around 40 mins still no good

I guess I can't expect anything to get done until Monday now ?

Probably should have done something about it yesterday.

OK, disconnected the ADSL line from my ADSL modem for 20 mins, still the same Not sure what info Support will need but, speed test from www.exetel.com.au/speed/initialmeter.php ------------ Your current bandwidth reading is: 882.30kbps which means you can download at 110.29 KB/sec. from our servers....

Having massive issues with connection speed.

For the last few days have been downloading at less than 100kB/s.

Not sure what had happened, but can't be throttled as have only downloaded about 14gig.

Have tried rebooting modem a number of times to no avail.

Hi guys, I have activated my sim last night at 10pm, moving from old exetel optus hspa plan, to a new plan exetel plan, transferring my old number but still not activated by the looks as the new sims, just says emergency calls only.

Have I done something wrong, in moving plans ?

Cheers

Hi guys, I have reported this to support, and they have been dealing with it, but they are saying I have had good steady connection, and that it is not dropping out. I am getting constant disconnects, on my modem, the light goes to flashing before, switching back to being a steady light again, this ...

HI, I am trying to set up an automatic bulk SMS script, for my buisiness, via CRON.

Just wonder the best way to go about this, I have tried, curl, and file_get_content to open the extel URl, but it seems the URL is to long, or running into other problems

Cheers