Exetel customer help forum

Hi,

The issue appears top have resolved itself as the download speeds yesterday (Monday) were back to normal.

I would still be interested to know what the issue was as it still appeared to be a link issue to me.

Les

Dazzled,

I don't have any non-windows boxes at this site.

Les

Hi, The windows workstations on the LAN get their DNS queries processed by the DNS server service on our Windows server. The DNS server is configured to forward requests to these dns server in order, and if all forwarder are unavailable to use root hints. 220.233.0.1 (ns1.exetel.com.au) 220.233.0.2 ...

Hi, Are there currently any issues with the routes to Singapore as I've been experiencing higher ping times and very slow connectivity to servers located in Singapore when using an NBN VDSL connection lately? Over the past few days my FTP downloads are currently transferring at 0.3Mbps whereas I'd b...

I'm experiencing similar issues on the NSW Central Coast.

The one time the speed test that completed I showed download speed of .09.

The other 4 times it either failed on ping test, or timed out on the download.

The Speed test web page even failed to load on some attempts to refresh the page.

Hi,

Thanks for the update.

Les

Hi,

Page load times on Amazon.com were back to normal last night, and download speeds from AWS this morning were also back to normal.

Lets hope the issue is resolved.

Can you share with the Exetel community what the issue was?

Les

Hi,

Thanks for the response.

Can you keep me and the Exetel community updated as the progress on resolving this issue?

Les

Hi,

Any idea when these issues will be fixed as it's still not possible to perform a usage query for 2015 usage as the pages still don't allow selection of the year 2015.

Les

Given the number of people who have been complaining about intermittent slow speeds with International sites in recent days on this forum and Whilpool there must be an underlying issue somewhere. As the main overseas sites I've been accessing in recent days are Amazon.com when at home or AWS sites w...

AWS Download speeds are still way below normal levels. About 4x better than yesterday, but still 1/6 of the typically Fibre download speeds from this site. Tracing route to aws-sin-001.destiny.com.au [122.248.253.147] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 172.24.17.254 2 7 ms 7 ms 7 ms 203....

Amazon.com pages are one again failing to load. Often taking a minute or more to load if they load at all. traceroute to amazon.com (176.32.98.166), 30 hops max 1 10.129.10.129 (10.129.10.129) 2.029 ms 2 162.1.233.220.static.exetel.com.au (220.233.1.162) 18.477 ms 3 10.1.23.128 (10.1.23.128) 67.000 ...

Tracing route to www.amazon.com [176.32.98.166] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 172.24.17.254 2 7 ms 6 ms 7 ms 203.1.233.220.static.exetel.com.au [220.233.1.203] 3 10 ms 14 ms 17 ms 10.1.21.45 4 2363 ms 890 ms 134 ms 203-174-185-145.syd.static-ipl.aapt.com.au [203.174.185.145] 5 8 ms ...

Tracing route to aws-sin-001.destiny.com.au [122.248.253.147] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 172.24.17.254 2 7 ms 7 ms 7 ms 203.1.233.220.static.exetel.com.au [220.233.1.203] 3 6 ms 7 ms 6 ms 10.1.21.47 4 21 ms 49 ms 8 ms 203-174-185-145.syd.static-ipl.aapt.com.au [203.174.185.145] 5...

Hi, Over the past few days I've noticed performance issues accessing overseas sites (specifically Amazon and AWS hosted sites) from both Exetel ADSL and Fibre services. When accessing the US Amazon site I find that pages often time-out or a very slow to load. When accessing sites which I know are ho...