Exetel customer help forum

Hi, My parents have recently been experiencing problems with outgoing VOIP Calls not failing to connect and/or the VOIP connection failing to register with the server. They have been using the same router a Dynalink RTA1046VW for a number of year without issues. The only thing that has changed is th...

I'd rather halve the available quota and return to a 12-12 peak / offpeak split. Ie, 12 hours peak, 12 off. Exetel could seek to distinguish themselves by establishing a (relatively) low quota, but long duration, off-peak period. In line with the above comments I would like to suggest your consider...

Hi, I'm currently connected the Kariong Exchange and I'm considering upgrading from a 1500/256 ADSL 1 service to a 8192/384 ADSL 1 service. My Netcomm NB9W modem lists Attainable Rate for my line as 9824/1060 so I'm wondering how likely it is that I'll actually get sync speeds approaching 8192/384. ...

Hi, I just want to confirm the rate for SMS to Australian mobiles listed in yesterdays communication isn't a Typo. Can someone from Exetel please confirm that the rate for SMS to Australian mobiles will in fact be 5 cents from March 1st 2010 as detailed in yesterdays customer notification as this ra...

Hi, I just want to confirm the rate for calls to Australian mobiles listed in yesterdays communication isn't a Typo. Can someone from Exetel please confirm that the VOIP rate for calls to Australian mobiles will in fact be 15 cents per minute from March 1st 2010 as detailed in yesterdays customer no...

Hi, I've also noticed this. When were the Plan Change Fees increased by $90 if you were changing ADSL1 plans? The old fees were $0 and $25 when changing ADSL1 plans, but the new fess are $90 and $115. Was this fee introduced to discourage users on the older ADSL plans to the current ADSL plans? Les

Forum Admin, It will be a few words and a number on the user facilities beneath your current month usage summary. Can you also please consider having this value added to the data returned when calling the usagemeter.php page so that it can be used by Third Party Usage Meters. https://www.exetel.com....

I originally posted this in the first thread that was opened on this tiopic, but as this thread seems to be the more active I thought I should also post here. Hi, I didn't realise I had been moved to an plan with an uncounted period until I received the "Modification Of Acceptable Use Policy" notifi...

Hi, I didn't realise I had been moved to an plan with an uncounted period until I received the "Modification Of Acceptable Use Policy" notification earlier today. As someone who has never downloaded more than 15Gb in the off-peak period and who usually downloads less than 5Gb in the off-peak period ...

I was one of the lucky people who managed to set this up on my exising VOIP services whilst it was available. Unfortunately I've added a number of additional VOIP services since that time for which I've been unable to setup this feature which I consider crucial. Whilst I understand Exetels need to p...

Hi, When I download exeSMS.zip from the provided link for the windows version (http://www.exetel.com.au/files/eXeSMS.zip) the resultant zip file is only 180KB and only contains Mobile.jar, when I believe it should contain a Windows installer. Over the past week I've now tried to download from 2 diff...

As July 1st approaches we are continuing to work on simplifying the number and presentation of all of our plans. By COB Sunday we will reduce the number of HSPA plans to five: When will these revised plans be available to order? I had interpreted "COB Sunday" to be Sunday June 7th, but as it's now ...

My parents are Pesioners and are just about to get an Internet connection for the first time. They are connected to an Optus ADSL 2 enabled exchange but are unable to get ADSL2 as they are on a RIM/CMUX. For them the ability to use VOIP so they can reduce their Telephone Bill is the cost justificati...

It should work with any version os Windows with Background Intelligent Transfer Service 2.0 or later.

That means it should work with Windows Xp Sp2 or later, Windows Vista, and Windows 7.0.

Make sure that the line containing "Windows Registry Editor Version 5.00" is the first line in BITS.reg