Search found 138 matches

by EromalR
Mon Jul 23, 2012 3:15 pm
Forum: Invoicing & billing
Topic: phone/internet contract ending soon
Replies: 3
Views: 2245

Re: phone/internet contract ending soon

My 12-month phone/internet contract will end soon (plan OF-100) and I'm wondering what happens when the 12 months runs out. Can I just continue on the existing plan on a month-to-month basis? Or will I need to select another contract (either same plan or new plan)? Once the contract is over you wil...
by EromalR
Fri Jul 20, 2012 10:22 am
Forum: Invoicing & billing
Topic: How to relocate my ADSL2+
Replies: 19
Views: 5816

Re: How to relocate my ADSL2+

Hi guys, I am now in Brisbane and have found a place in Taringa 4068. My friend who's been living in Taringa for 3 years told me their optus ADSL is quite slow and unstable. I googled it and found other people complaining about slow connection at night due to not enough capacity at Taringa exchange...
by EromalR
Mon Jul 16, 2012 11:02 am
Forum: ADSL connections
Topic: ADSL only -> ADSL + Telephone
Replies: 6
Views: 1757

Re: ADSL only -> ADSL + Telephone

I have multiple phone lines at work, two of which are connected in rotary: one of those lines in rotary is connected to Exetel for ADSL only (it's a historical thing since the days of applecomm). As my contract with the existing phone service supplier has expired, I wish to move my ADSL to one of m...
by EromalR
Tue Jul 03, 2012 4:27 pm
Forum: Improvement & suggestions
Topic: New 12 months contract when changing plan
Replies: 6
Views: 5789

Re: New 12 months contract when changing plan

Spectator wrote: I know you said that the new contract is required by supplier, but is the $20 fee?
Yes. We do get charged by the supplier for each plan change. Thus, we are unable to waive off this fee.
by EromalR
Mon Jul 02, 2012 1:13 pm
Forum: Invoicing & billing
Topic: How to relocate my ADSL2+
Replies: 19
Views: 5816

Re: How to relocate my ADSL2+

Hi guys, im looking at doing a similar thing shortly. We are building a house and looking at selling where we are now in the next couple months. Problem is, my contract doesn't end until december. It might be around 6-8 months before I can relocate/set up my service again. I dont want to be hit wit...
by EromalR
Mon Jun 25, 2012 8:13 pm
Forum: ADSL connections
Topic: Existing customers charged $10 more for new plans??
Replies: 8
Views: 2325

Re: Existing customers charged $10 more for new plans??

Hi there, Ive refered a quite few friends to Exetel over the last six months due to the great plans on offer. All have been very happy with their decision. I thought it was about time I upgraded as I have been on the same plan for 2 years and there is much better value out there. I called the sales...
by EromalR
Mon Jun 25, 2012 7:13 pm
Forum: ADSL connections
Topic: Telstra ADSL2
Replies: 9
Views: 2523

Re: Telstra ADSL2

So would I be wrong to asume that the fact that I see only AAPT ADSL2 in my user fascility, that it also means Telstra? Thanks Currently, we are having a promotion for upgrades from Telstra to AAPT. This is the reason why the Telstra ADSL2 plans are not available in the members area. We will be upd...
by EromalR
Thu Jun 07, 2012 7:44 pm
Forum: Mobile services
Topic: Wrong mobile plan ordered
Replies: 3
Views: 1559

Re: Wrong mobile plan ordered

I'm assisting a mate to setup a new mobile account with Exetel, we've got the SIM and just went to activate the service, and noticed he's selected the wrong plan. Is it possible to change plans from a M29 to a U39? We haven't yet activated the service. IanS Kindly send the SIM card back without act...
by EromalR
Wed Jun 06, 2012 10:53 pm
Forum: Member facilities & usage meter
Topic: OCV200 change plan to OPFx plans looks incorrect
Replies: 7
Views: 3521

Re: OCV200 change plan to OPFx plans looks incorrect

These two screenshots show that the costs seem different for OPFx plans compared to the OPx plans for new customers. http://prntscr.com/a38i4 http://prntscr.com/a38sy Line rental sasys $10, is free/included for new customers. 9000 minute package says it is included in the plan via the #hash footnot...
by EromalR
Fri Jun 01, 2012 10:58 pm
Forum: NBN and other Fibre Services
Topic: Process to Transfer from ADSL to Fibre in South Brisbane
Replies: 1
Views: 2366

Re: Process to Transfer from ADSL to Fibre in South Brisbane

Hi all, I tried to transfer to fibre about 2 months ago when a Telstra Contractor was in our apartment building installing fibre to the home. I was intending to move to another suburb in June so I did not proceed to connect at that time. I now intend to stay where I am and need to transfer to fibre...
by EromalR
Wed May 30, 2012 4:00 pm
Forum: Mobile services
Topic: process for porting to exetel
Replies: 4
Views: 2022

Re: process for porting to exetel

Not a problem but a presales query, wasn't sure where to put it. Can someone confirm, if I'm porting my mobile from 3 to Exetel, I leave my 3 account active so I get calls until Exetel sim arrives, then I log in and port my number, then when that is complete I cancel my 3 service right? How do you ...
by EromalR
Mon May 28, 2012 10:57 am
Forum: Other
Topic: calling service
Replies: 3
Views: 3083

Re: calling service

just a question on the calling card service or is it known as Voip on this forum? anyway its know as' Calling card service' in my member section & where I go to recharge it . I noticed when I called Brisbane last week my amount balance was counting down to zero on the call i thought this was strang...
by EromalR
Thu May 24, 2012 4:15 pm
Forum: Anything else anyone wants to discuss
Topic: New telstra plans
Replies: 15
Views: 9914

Re: New telstra plans

As a side note why bother offering ADSL1 plans with Telstra. Now that the price is the same as ADSL2 and the contract length is the same whats the point of adsl1? In the past there was a difference in price and also contract length. Wouldn't it be simpler to now just remove adsl1 plans? Do telstra ...
by EromalR
Fri May 18, 2012 3:34 pm
Forum: Improvement & suggestions
Topic: New 12 months contract when changing plan
Replies: 6
Views: 5789

Re: New 12 months contract when changing plan

If I elect to change plan, even to a higher priced one, it currently says it will be a new 12 months contract plus it will cost $20 to change plan. However on confirming the plan change one of the fine print items contradicts this: "I understand that a speed change or an allowance upgrade/downgrade...
by EromalR
Wed May 16, 2012 8:58 am
Forum: Anything else anyone wants to discuss
Topic: New telstra plans
Replies: 15
Views: 9914

Re: New telstra plans

Thank you James. So does a relocation constitute a break in a contract ie if i signed up to 12 months and relocated am i liable for early termination even though i cam continuing my service albeit at a different address. thanks. Even though, you will continue to have Exetel DSL services at the new ...