Search found 138 matches

by EromalR
Fri Feb 10, 2012 9:47 pm
Forum: ADSL connections
Topic: Contracts
Replies: 1
Views: 603

Re: Contracts

Yes. Whenever you change a plan, you will start a new contract
by EromalR
Thu Feb 09, 2012 10:44 pm
Forum: ADSL connections
Topic: ADSL 1 TL-BA
Replies: 2
Views: 709

Re: ADSL 1 TL-BA

What is an ADSL plan TL-BA ? A friend of mine is on this plan and he is paying $60 permonth plus $3 admiistration fee. It is ADSL1 !500/256 This is a very old plan. Please log to members facility, click on Manage services - ADSL, then click on 'Change service' and pick a new cost effective plan. Be...
by EromalR
Wed Feb 08, 2012 6:08 pm
Forum: Invoicing & billing
Topic: ordering mobile broadband service not available
Replies: 3
Views: 2437

Re: ordering mobile broadband service not available

Hello, Slightly odd question perhaps. My dad has a stand alone mobile only (telephone) account with exetel, and i want to set him up with an additional mobile broadband service (two seperate services). the only options when logged in with his account are to order new mobile phone services, but not ...
by EromalR
Thu Dec 08, 2011 9:31 pm
Forum: Improvement & suggestions
Topic: Getting Unshaped on Optus plan?
Replies: 3
Views: 3147

Re: Getting Unshaped on Optus plan?

Thanks; so (just to be clear) when a customer's existing in-contract plan with an unshaping option finishes or rolls over, they will not have the chance of continuing unshaped as at present? As long as you stay in your current unshaped plan, it will not change to a shaped plan once the contract is ...
by EromalR
Thu Dec 08, 2011 7:24 pm
Forum: Improvement & suggestions
Topic: Getting Unshaped on Optus plan?
Replies: 3
Views: 3147

Re: Getting Unshaped on Optus plan?

Do old or new customers going onto a new Optus plan still have the option to go unshaped and pay $x per Gb for excess usage? (can't see it in member facilities) Previously you could email Exetel to change over from shaped to unshaped. All the new Optus plans are shaped. You can not make it unshaped.
by EromalR
Thu Dec 08, 2011 6:37 pm
Forum: ADSL connections
Topic: Moving from Internode to exetel A-100 (AAPT)
Replies: 6
Views: 2037

Re: Moving from Internode to exetel A-100 (AAPT)

Well I spoke to exetel sales, and they didn't seem to know about Agile/Internode being the same company. I don't know why internode list their dslams as Agile instead of Internode, it must confuse people doing transfers. Anyway she suggested I just put in the application listing Agile as the previo...
by EromalR
Wed Dec 07, 2011 7:10 pm
Forum: Mobile services
Topic: V9 plan - free usage from social network
Replies: 7
Views: 2590

Re: V9 plan - free usage from social network

Hi There, I would like to confirm what social network services are included in the free usage policy of the V9 Optus plan. I noticed that the new Optus plans include Facebook, Twitter, eBay, MySpace, LinkedIn and foursquare. Does the same apply to V9 plans ? Could you please confirm that once an Op...
by EromalR
Tue Nov 29, 2011 3:40 pm
Forum: Other
Topic: Optus Foxtel and ADSL co-exist?
Replies: 4
Views: 3223

Re: Optus Foxtel and ADSL co-exist?

Thanks rukshani and EromalR. Is there some way to determine if we have vacant copper? Perhaps I'll have the in law check out what the phone plugs into. If it's plugged directly into the foxtel box and not into the wall sockets then can I assume she has vacant copper? I know she had a normal telepho...
by EromalR
Tue Nov 29, 2011 2:50 pm
Forum: Other
Topic: Optus Foxtel and ADSL co-exist?
Replies: 4
Views: 3223

Re: Optus Foxtel and ADSL co-exist?

Hi All. I would like to apply for a new ADSL2 service for my mother in law. I had tried to do this before, however during that process we discovered that her Optus Foxtel bundle routes her calls over an optic network (HFC?) - and hence we don't have an active copper telephone connection. Now with E...
by EromalR
Thu Oct 27, 2011 7:04 pm
Forum: Mobile services
Topic: Considering moving from 3 to Z15.
Replies: 6
Views: 2439

Re: Considering moving from 3 to Z15.

I've been looking at moving from 3 for a while. First, coverage is spotty at best. Usually struggle to get a signal at home. Phone is starting to die a little too. Turns itself off. Forgets the SIM is there. And it's just old too. Long story short: looking to move to a better network and get a bett...
by EromalR
Mon Oct 24, 2011 6:24 pm
Forum: ADSL connections
Topic: New Connection - No Infrastructure (?)
Replies: 4
Views: 1289

Re: New Connection - No Infrastructure (?)

JoeBloe wrote:OK, have emailed with this post and the required information. I'll be sure to add to this thread if/when I have more problems.
Thank you. Will check for it and will be in touch with you soon.
by EromalR
Mon Oct 24, 2011 5:37 pm
Forum: ADSL connections
Topic: New Connection - No Infrastructure (?)
Replies: 4
Views: 1289

Re: New Connection - No Infrastructure (?)

I have just moved to a new place and I applied for the OT-100 service on the 9th October. On the 10th I received an email saying that "Your application has now been released from 'pending' to proceed to activation as our supplier has now either activated your exchange or added more ports to your ex...
by EromalR
Tue Oct 18, 2011 2:36 pm
Forum: Improvement & suggestions
Topic: Optus Out Of Contract Customers
Replies: 38
Views: 15716

Re: Optus Out Of Contract Customers

Hi, all! Like many other Exetel users, I recently received the email outlining the projected changes at Exetel, with special regard to those Exetel customers who were out of contract, but using an Optus service. I finally got around to logging into my User Facilities today, and I found the red "Ren...
by EromalR
Mon Oct 17, 2011 9:39 pm
Forum: ADSL connections
Topic: ADSL Changing Plan (8MB or ADSL2)
Replies: 1
Views: 633

Re: ADSL Changing Plan (8MB or ADSL2)

Hey everyone Can someone explain what this means? Free upgrade to an ADSL2+ or 8Mbps plan when you bring your Telephone Service to Exetel. Does this mean you have to change your line rental from telstra to exetel? in order to change from 1.5MB to 8MB downstream or ADSL2. If someone could write back...
by EromalR
Mon Oct 17, 2011 6:00 pm
Forum: ADSL connections
Topic: New adsl2 connection waterford exchange
Replies: 13
Views: 2570

Re: New adsl2 connection waterford exchange

Hi my brother is moving to Waterford and is serviced via the Waterford exchange in Queensland. According to telstra he can get adsl2 at his house and according to adsl2exchnages optus have hardware at this exchange. However when running a test via the order form on the exetel website it says adsl2 ...