Exetel customer help forum

Yes. Whenever you change a plan, you will start a new contract

What is an ADSL plan TL-BA ? A friend of mine is on this plan and he is paying $60 permonth plus $3 admiistration fee. It is ADSL1 !500/256 This is a very old plan. Please log to members facility, click on Manage services - ADSL, then click on 'Change service' and pick a new cost effective plan. Be...

Hello, Slightly odd question perhaps. My dad has a stand alone mobile only (telephone) account with exetel, and i want to set him up with an additional mobile broadband service (two seperate services). the only options when logged in with his account are to order new mobile phone services, but not ...

Thanks; so (just to be clear) when a customer's existing in-contract plan with an unshaping option finishes or rolls over, they will not have the chance of continuing unshaped as at present? As long as you stay in your current unshaped plan, it will not change to a shaped plan once the contract is ...

Do old or new customers going onto a new Optus plan still have the option to go unshaped and pay $x per Gb for excess usage? (can't see it in member facilities) Previously you could email Exetel to change over from shaped to unshaped. All the new Optus plans are shaped. You can not make it unshaped.

Well I spoke to exetel sales, and they didn't seem to know about Agile/Internode being the same company. I don't know why internode list their dslams as Agile instead of Internode, it must confuse people doing transfers. Anyway she suggested I just put in the application listing Agile as the previo...

Hi There, I would like to confirm what social network services are included in the free usage policy of the V9 Optus plan. I noticed that the new Optus plans include Facebook, Twitter, eBay, MySpace, LinkedIn and foursquare. Does the same apply to V9 plans ? Could you please confirm that once an Op...

Thanks rukshani and EromalR. Is there some way to determine if we have vacant copper? Perhaps I'll have the in law check out what the phone plugs into. If it's plugged directly into the foxtel box and not into the wall sockets then can I assume she has vacant copper? I know she had a normal telepho...

Hi All. I would like to apply for a new ADSL2 service for my mother in law. I had tried to do this before, however during that process we discovered that her Optus Foxtel bundle routes her calls over an optic network (HFC?) - and hence we don't have an active copper telephone connection. Now with E...

I've been looking at moving from 3 for a while. First, coverage is spotty at best. Usually struggle to get a signal at home. Phone is starting to die a little too. Turns itself off. Forgets the SIM is there. And it's just old too. Long story short: looking to move to a better network and get a bett...

JoeBloe wrote:OK, have emailed with this post and the required information. I'll be sure to add to this thread if/when I have more problems.

Thank you. Will check for it and will be in touch with you soon.

I have just moved to a new place and I applied for the OT-100 service on the 9th October. On the 10th I received an email saying that "Your application has now been released from 'pending' to proceed to activation as our supplier has now either activated your exchange or added more ports to your ex...

Hi, all! Like many other Exetel users, I recently received the email outlining the projected changes at Exetel, with special regard to those Exetel customers who were out of contract, but using an Optus service. I finally got around to logging into my User Facilities today, and I found the red "Ren...

Hey everyone Can someone explain what this means? Free upgrade to an ADSL2+ or 8Mbps plan when you bring your Telephone Service to Exetel. Does this mean you have to change your line rental from telstra to exetel? in order to change from 1.5MB to 8MB downstream or ADSL2. If someone could write back...

Hi my brother is moving to Waterford and is serviced via the Waterford exchange in Queensland. According to telstra he can get adsl2 at his house and according to adsl2exchnages optus have hardware at this exchange. However when running a test via the order form on the exetel website it says adsl2 ...