Search found 351 matches

by raymond
Fri Apr 25, 2008 12:03 am
Forum: Archived threads
Topic: "Shaped Plan Option
Replies: 68
Views: 10995

Re: "Shaped Plan Option

"I seem to keep getting "There is no change made from your request " when selecting the options, and can't get them to remain selected" I have the same problem. Have some screen caps that I could provide I have fixed the error. Also, I added an update function for you to modify your pending changes.
by raymond
Fri Apr 25, 2008 12:02 am
Forum: Archived threads
Topic: "Shaped Plan Option
Replies: 68
Views: 10995

Re: "Shaped Plan Option

We have added an update function. So that you can make changes if you make a mistake.

The reason why it displays "PENDING" is that your request will only become active after the next billing period. So, it will change from Pending to Active on the first of next month.
by raymond
Wed Apr 23, 2008 2:35 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 485
Views: 109638

Re: Report Broken Links/Failed Web Functions Here

It has been fixed.
by raymond
Tue Apr 22, 2008 1:34 pm
Forum: Member facilities & usage meter
Topic: Usage Meter Data??
Replies: 1
Views: 1337

Re: Usage Meter Data??

There should not have have problem with the usage. Would you please send me your service number?

raymondl [at] exetel.com.au
by raymond
Mon Apr 21, 2008 10:48 am
Forum: Member facilities & usage meter
Topic: Usage not updating
Replies: 12
Views: 4100

Chris T wrote:The usage meter is only updated once a day instead of twice a day now.
It has been fixed. You should see the second updated figure today.
by raymond
Thu Apr 17, 2008 9:33 pm
Forum: Invoicing & billing
Topic: Off-Peak Data Charges on Business Plans
Replies: 2
Views: 1160

You can ignore email.
by raymond
Tue Apr 15, 2008 10:52 pm
Forum: Archived threads
Topic: Usage Meter Changes
Replies: 25
Views: 5861

You should be able to view 14th usage.
by raymond
Tue Apr 15, 2008 9:37 am
Forum: Archived threads
Topic: Usage Meter Changes
Replies: 25
Views: 5861

There is one day delay. You will see the usage before noon. Then, the usage will display to you on an hourly basis.

We will also add a new feature to the usage graph.
by raymond
Sun Apr 13, 2008 1:57 pm
Forum: Archived threads
Topic: naked adsl2+ activation fee
Replies: 10
Views: 2191

For ADSL1 out of contract customer, it is $110.00 to change to Naked ADSL2. There is a typo on that page. I have fixed. Registration form is correct, which is $110.00. For ADSL1 out of contract customer, it is $0.00 to change to Including Phone ADSL2. For Including Phone ADSL2 out of contract custom...
by raymond
Thu Apr 10, 2008 2:41 pm
Forum: Member facilities & usage meter
Topic: Moving NOPHONE ADSL2 service to new address.
Replies: 11
Views: 3757

We will add Naked ADSL2 relocation in member's facilities.
by raymond
Thu Apr 10, 2008 2:29 pm
Forum: Member facilities & usage meter
Topic: Usage not updating
Replies: 12
Views: 4100

Usage updates everyday.

Please post here if you cannot view usage.
by raymond
Tue Apr 08, 2008 11:20 am
Forum: Archived threads
Topic: New ADSL1 Plans/Naked ADSL2 Plans
Replies: 122
Views: 19595

Only speed change will be charge for 11.00.

If it is same speed, there is no fee.

Plan change function in your member's facilities will tell you the fee.
by raymond
Mon Apr 07, 2008 8:34 am
Forum: Member facilities & usage meter
Topic: exetel staff, please provide usage data/plan XML
Replies: 40
Views: 14591

I post the link here today.
by raymond
Sun Mar 23, 2008 8:39 am
Forum: Mobile services
Topic: Revisions To Exetel's Mobile Plans
Replies: 44
Views: 12869

Two queries please: 1. In "Order Mobile Services" (from Member Facilities), the "Per min calls to Other Mobiles" lists: Mobile 2 - 30c; Mobile 3 - 42c; Mobile 4 - 35c. Is this deliberate (to "encourage" Mobile 2) ? Or is it a typo ? (Earlier posts from Forum Admin would suggest it's a typo). Thanks...
by raymond
Sat Mar 22, 2008 10:00 am
Forum: Fax via ADSL
Topic: Will exetel get faxviaemail 03 DID numbers?
Replies: 2
Views: 1454

Re: Will exetel get faxviaemail 03 DID numbers?

Just a quick question about DID emailtofax numbers , i would like a 03 ******n number but there is only 02 or 08 or 07 did numbers , will 03 ***** number be avaiable in the near future? if so when?. Exetel has the number (02-Sydney, 08-Perth, Adalaide, 07Brinsban, Goldcoast, 026-Canberra, 03-Melbou...