Search found 351 matches

by raymond
Tue Mar 18, 2008 9:39 am
Forum: Mobile services
Topic: Revisions To Exetel's Mobile Plans
Replies: 44
Views: 12973

Re: Old Mobile Plan shown when ordering Mobile Services

Old mobile plans were shown when ordering mobile services (from the EXETEL Members Facilities page) It showed Plan A,B, C instead of Plan 1,2,3 and 4 (whereas Plan 1 is with $0.00 minimum monthly charge). I want to order Plan 1 - not Plan A. The old mobile plan ABC has been migrated to new plan. If...
by raymond
Mon Mar 17, 2008 8:37 am
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 485
Views: 110499

Dazzled wrote:On the new "Bundled" application page, the links to modem specs are both in need of repair.
Modem spec link has been fixed.
by raymond
Sat Mar 15, 2008 8:56 am
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 485
Views: 110499

JamesR wrote:Also, is there any possibility that you can add a link to download the eXeSMS program on https://www.exetel.com.au/sms/sms_order1.php (assuming it works with this service)?

Thanks :)
It has been added.
by raymond
Mon Mar 10, 2008 11:10 pm
Forum: Member facilities & usage meter
Topic: Please Use This Thread To Advise Exetel Of Typos/Errors
Replies: 578
Views: 162860

It has been corrected.

Currently Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide are available. Current numbers prefixes/ranges are:
02 6nnn nnnn
02 8nnn nnnn
03 8nnn nnnn
07 3nnn nnnn
08 6nnn nnnn
08 7nnn nnnn
by raymond
Thu Mar 06, 2008 1:08 pm
Forum: Member facilities & usage meter
Topic: exetel staff, please provide usage data/plan XML
Replies: 40
Views: 14687

It is still in the development list. We had some other urgent task and put it on hold. But, I will make sure it is completed.
by raymond
Fri Feb 29, 2008 3:26 pm
Forum: Archived threads
Topic: 12 Midnight to 12 Noon 48 gb Reminder
Replies: 90
Views: 25486

Dragon, your service has been re-instated by me manually.

I couldn't find the problem for your connection. You said that you cannot access any sites. It would be better to send me the screenshot of the page, e.g. blank page, format error, restore button not working....
by raymond
Wed Feb 27, 2008 11:19 am
Forum: Archived threads
Topic: 12 Midnight to 12 Noon 48 gb Reminder
Replies: 90
Views: 25486

We send the custome to usage block page when the download is over 47GB. The block process happens at 10:10am everyday. Say if you download 46GB up to last Monday and another 1 GB on Tuesday, you should see the block page at 10:10am on Wendesday.

We check the router and didn't find any problems.
by raymond
Tue Feb 26, 2008 10:20 am
Forum: Archived threads
Topic: Plan TELH
Replies: 8
Views: 1591

On the time when you do the relocation, TELH is linked to 512/128 plan.
by raymond
Mon Feb 25, 2008 4:23 pm
Forum: Archived threads
Topic: Plan TELH
Replies: 8
Views: 1591

My daughter has now emailed Raymond as suggested. Thanks. I notice the first (pro-rata) invoice has now been issued based upon the incorrect plan details. Regards, I received email. However, received email address does not match with nominated contact email address. I send back and asked for more d...
by raymond
Mon Feb 25, 2008 3:28 pm
Forum: Archived threads
Topic: Plan TELH
Replies: 8
Views: 1591

If you are the account holder, please email residentialsupport@exetel.com.au and include your ADSL line number. That was done 3 days ago. And this "new" TELH plan was confirmed....... so what plan does my daughter now ask for when she wants a 1500/256 plan with 2 GB/month? Regards, Harry. TELH is o...
by raymond
Fri Feb 22, 2008 5:13 pm
Forum: Member facilities & usage meter
Topic: exetel staff, please provide usage data/plan XML
Replies: 40
Views: 14687

Thanks for your script. But, we are developing it using SOAP.
by raymond
Fri Feb 22, 2008 3:32 pm
Forum: Member facilities & usage meter
Topic: exetel staff, please provide usage data/plan XML
Replies: 40
Views: 14687

It is under development list. I will post here early next week.
by raymond
Mon Feb 11, 2008 9:12 am
Forum: Member facilities & usage meter
Topic: exetel staff, please provide usage data/plan XML
Replies: 40
Views: 14687

It can be done.
by raymond
Mon Feb 04, 2008 4:37 pm
Forum: Member facilities & usage meter
Topic: Different plan names on different pages
Replies: 7
Views: 2413

Your requested plan is NOPHONE B.

T10U is your previous request in January 2007. Please ignore it.
by raymond
Mon Feb 04, 2008 4:21 pm
Forum: Member facilities & usage meter
Topic: Different plan names on different pages
Replies: 7
Views: 2413

Your service number has been fixed by our admin before. The order has gone through. The planned completion date is 2008-02-11.

I have fixed your service number in the status page and updated the planned completion date.