Exetel customer help forum

In this thread- http://forum.exetel.com.au/viewtopic.php?t=25203 Billion BiPAC 5200 unable to authenticate Gidget Wrote: "The password in your modem must match the password you use to access your User Facilities. If you have changed this from the default, then your password in the modem needs to be ...

Here is the results of my test done a few times My connection is 8/384 up until last week I was always downloading around and over the 700KB/s. This was a pretty constant thing for me so something has gone wrong here. With these tests, try a different mirror (eg Internode). Even with a higher ping,...

This is getting worse dropout rate increasing - almost every other call and having to reboot modem to recover also more frequent. Have you tried your backup VSP? "I have three backups!" What are the calls like with your backup VSP? Seeing that you have plenty of bandwidth, have you tried using the ...

soaper wrote:
you mean others couldnt dial out on the land line??

which is my main problem.

even when it is an isolated landline

As I said earlier do a search.

Try this thread,
http://forum.exetel.com.au/viewtopic.php?t=24791

what were the issues for others .. i have read some of the forum but i had thought i was over my NB9 issues with the upgrade of firmware There were some different issues regarding Netcomm units in the last month, similar to yours and also in the incorrect dialling department. If you do a search you...

Hi, I was wondering if it was possible to keep my existing phone number so people can call in on it, This is the best plan, keep it for incoming and 000 calls but will this need two phones? One phone to connect to my modem to ring out on and another phone connected to the phone line for incomming c...

thomashouseman wrote:Does that work??!

Do a search for IP dialling and your equipment.
There are a lot of variables depending on your ATA and handsets.

about a month ago or whatever, i had hassles with incoming calls not being able to be heard on either end no incoming calls have worked for anyone calling in from about 8.30 NB9 modem with lastest firmware Other Netcomm users have had problems too. What is your internet connection speed? Are you do...

Does Exetel have any peering connections with other VOIP providers. This is something you need to find out before joining up with a VSP But my friends in the UK use a UK provider because all their friends use the same provider or one that peers, like Free World Dialuo FWD. I can't ring him on my ex...

Have Billion 7402VL with latest firmware v552h1 and DID. While on a call have been having frequent dropouts after varying lengths of time from initiating call. This has been an ongoing problem getting worse. bt Have you tried lowering the Expire period to 240 from 3600. Maybe you are losing registr...

I believe it is a firmware issue, but a change made to the Exetel VoIP system in the last month or so has brought the issue to bear, as I ran with this firmware for a long time before that and never had the problem. I don't know what they changed that caused this issue. There may never be a solutio...

bradley7 wrote:if by upstream you mean uploading speed, around 30kbps
i did this by unloading part of a file, not fast is it

I dont know if you have the right terminology here, but with my 8MB connection I can upload at around 340 kbps or 42 kB/s.

The max upload for this type of connection is around 45 kB/s.

Hi there! Merry Xmas to you all! I`m having the same problem as described above. I can call mobiles but not local or international calls. As this is Xmas season, I desperately need help to resolve this problem Unfortunately, both Exetel and Netcomm (I`m using Netcomm NB9W) are close. Can anyone hel...

If you have a speed problem, you need to prove it to us using speed testers, and post the results here. Otherwise, posting like you have done achieves nothing, and I might aswell delete your post. Please download run a few tests at www.ozspeedtest.com and post the results here. There is something w...

Exetel ceased offering payment via American Express in early 2005. Since then we have reviewed that decision each year. There is a possibility that we could again offer this facility if enough people are interested, and providing we can get a realistic service charge. To assist us in making this de...