Invoicing & billing

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Overdue email for invoice that has actually been paid

Last post by Manujaa « Fri Jul 03, 2020 12:04 pm
Replies: 5
by mortshag » Tue May 05, 2020 9:31 pm

5 Replies

402 Views

Last post by Manujaa
Fri Jul 03, 2020 12:04 pm
Change of accont name

Last post by sankap « Mon Apr 27, 2020 12:37 am
Replies: 2
by joris » Sun Apr 26, 2020 7:10 am

2 Replies

273 Views

Last post by sankap
Mon Apr 27, 2020 12:37 am
Weird plan options

Last post by User7392 « Mon Apr 06, 2020 12:13 pm
Replies: 3
by User7392 » Wed Apr 01, 2020 4:58 pm

3 Replies

392 Views

Last post by User7392
Mon Apr 06, 2020 12:13 pm
Plan speed change issue

Last post by natashaf « Fri Mar 13, 2020 10:57 am
Replies: 2
by geoffyboy » Wed Mar 11, 2020 8:11 pm

2 Replies

209 Views

Last post by natashaf
Fri Mar 13, 2020 10:57 am
No responce from billing team

Last post by KavindaS « Thu Jan 09, 2020 8:02 pm
Replies: 1
by marke » Thu Jan 09, 2020 5:51 pm

1 Replies

328 Views

Last post by KavindaS
Thu Jan 09, 2020 8:02 pm
Weekly Billing

Last post by sankap « Mon Dec 02, 2019 4:53 pm
Replies: 2
by Mick.G » Fri Nov 29, 2019 11:14 am

2 Replies

362 Views

Last post by sankap
Mon Dec 02, 2019 4:53 pm
No Assistance with Account Issue

Last post by KavindaS « Mon Nov 11, 2019 12:15 pm
Replies: 1
by DoubleDelight » Mon Nov 11, 2019 8:07 am

1 Replies

263 Views

Last post by KavindaS
Mon Nov 11, 2019 12:15 pm
Make Invoice Due Dates compatible with Bank Scheduling

Last post by sankap « Mon Nov 04, 2019 9:59 am
Replies: 2
by drayzen » Sun Nov 03, 2019 2:27 pm

2 Replies

291 Views

Last post by sankap
Mon Nov 04, 2019 9:59 am
pay live option

Last post by Mick.G « Sat Oct 26, 2019 6:36 am
Replies: 5
by Mick.G » Thu Oct 24, 2019 7:24 am

5 Replies

507 Views

Last post by Mick.G
Sat Oct 26, 2019 6:36 am
VOIP Phone Service Line Rental Charge

Last post by machine « Fri Oct 18, 2019 2:43 pm
Replies: 5
by machine » Thu Oct 17, 2019 11:32 am

5 Replies

409 Views

Last post by machine
Fri Oct 18, 2019 2:43 pm
Cancelling NBN plan

Last post by Dushyanthan « Sat Oct 05, 2019 9:42 pm
Replies: 1
by alithea » Sat Oct 05, 2019 4:16 pm

1 Replies

449 Views

Last post by Dushyanthan
Sat Oct 05, 2019 9:42 pm
Services split on multiple bills

Last post by KavindaS « Fri Sep 27, 2019 9:40 pm
Replies: 1
by Mort » Fri Sep 27, 2019 3:53 pm

1 Replies

293 Views

Last post by KavindaS
Fri Sep 27, 2019 9:40 pm
Case 15992727

Last post by nicoler « Thu Sep 12, 2019 3:35 pm
Replies: 3
by AstraWally » Mon Sep 09, 2019 9:29 am

3 Replies

438 Views

Last post by nicoler
Thu Sep 12, 2019 3:35 pm
How to cancel my old ADSL service?

Last post by taniya « Tue Aug 20, 2019 7:46 pm
Replies: 3
by Mort » Sun Aug 18, 2019 10:37 pm

3 Replies

475 Views

Last post by taniya
Tue Aug 20, 2019 7:46 pm
Call history in pdf invoice lacks Date and Time

Last post by James « Fri Aug 16, 2019 11:48 am
Replies: 5
by kookaburra2 » Fri Jun 21, 2019 7:07 am

5 Replies

637 Views

Last post by James
Fri Aug 16, 2019 11:48 am
Ticket # 15691617 - no response

Last post by judep « Tue Aug 13, 2019 4:15 pm
Replies: 1
by Polostorm » Tue Aug 13, 2019 4:14 am

1 Replies

239 Views

Last post by judep
Tue Aug 13, 2019 4:15 pm
Case [Exetel Billing #15693339] - no reponse

Last post by judep « Sat Aug 03, 2019 5:34 pm
Replies: 1
by humgar » Sat Aug 03, 2019 2:17 pm

1 Replies

283 Views

Last post by judep
Sat Aug 03, 2019 5:34 pm
Case 14915920

Last post by sankap « Mon Jun 03, 2019 9:19 am
Replies: 2
by tez1 » Fri May 31, 2019 6:46 pm

2 Replies

498 Views

Last post by sankap
Mon Jun 03, 2019 9:19 am
Changing plan within first two months

Last post by tbone22 « Thu May 30, 2019 3:00 pm
Replies: 3
by tbone22 » Thu May 30, 2019 9:59 am

3 Replies

450 Views

Last post by tbone22
Thu May 30, 2019 3:00 pm
No Response From Billing Team

Last post by KavindaS « Tue May 14, 2019 7:06 pm
Replies: 5
by carbuncle5000 » Wed May 08, 2019 4:46 pm

5 Replies

731 Views

Last post by KavindaS
Tue May 14, 2019 7:06 pm
Changing Plans Query

Last post by leithant « Wed May 08, 2019 8:41 pm
Replies: 2
by leithant » Wed May 08, 2019 6:05 pm

2 Replies

455 Views

Last post by leithant
Wed May 08, 2019 8:41 pm
Overcharged - No Reply From Billing Team

Last post by chiv000 « Sun Apr 28, 2019 8:13 pm
Replies: 4
by chiv000 » Fri Apr 26, 2019 12:45 pm

4 Replies

585 Views

Last post by chiv000
Sun Apr 28, 2019 8:13 pm
Waiting for VOIP cutover since DECEMBER and being double billed!!!

Last post by neutroncore « Wed Apr 17, 2019 4:52 pm
Replies: 2
by neutroncore » Sat Apr 06, 2019 11:55 am

2 Replies

488 Views

Last post by neutroncore
Wed Apr 17, 2019 4:52 pm
Paying for no internet

Last post by HimaJ « Tue Apr 09, 2019 10:29 pm
Replies: 7
by mickbennett » Sat Apr 06, 2019 7:57 am

7 Replies

812 Views

Last post by HimaJ
Tue Apr 09, 2019 10:29 pm
have you charged me $223.36 THIS month

Last post by crabby « Fri Mar 29, 2019 7:55 pm
Replies: 5
by crabby » Sun Mar 24, 2019 1:18 pm

5 Replies

696 Views

Last post by crabby
Fri Mar 29, 2019 7:55 pm
Billing issue and response time from billing team

Last post by KavindaS « Tue Jan 15, 2019 1:14 pm
Replies: 1
by alithea » Tue Jan 15, 2019 1:09 am

1 Replies

654 Views

Last post by KavindaS
Tue Jan 15, 2019 1:14 pm
upgrading to unlimited

Last post by muzzatron « Thu Dec 20, 2018 3:38 pm
Replies: 2
by muzzatron » Thu Dec 20, 2018 8:55 am

2 Replies

628 Views

Last post by muzzatron
Thu Dec 20, 2018 3:38 pm
Changing plans

Last post by voltz « Fri Nov 16, 2018 7:20 pm
Replies: 2
by voltz » Fri Nov 16, 2018 6:53 am

2 Replies

712 Views

Last post by voltz
Fri Nov 16, 2018 7:20 pm
Exetel's incompetent billing

Last post by tocpcs « Sun Oct 14, 2018 8:36 am
Replies: 9
by nylon » Tue Oct 09, 2018 12:10 pm

9 Replies

1811 Views

Last post by tocpcs
Sun Oct 14, 2018 8:36 am
First two month free, but billed?

Last post by MichaelL « Thu Sep 06, 2018 4:28 pm
Replies: 2
by MichaelL » Wed Sep 05, 2018 3:15 pm

2 Replies

883 Views

Last post by MichaelL
Thu Sep 06, 2018 4:28 pm
Billed for a month when I haven't moved in yet...

Last post by Golden Path « Thu Aug 30, 2018 9:28 pm
Replies: 5
by Golden Path » Thu Aug 09, 2018 8:13 pm

5 Replies

1140 Views

Last post by Golden Path
Thu Aug 30, 2018 9:28 pm
Cancellation fees + charges for Exetel Mobile

Last post by IsuruB « Sat Jul 21, 2018 5:08 pm
Replies: 1
by Drewington » Sat Jul 21, 2018 9:01 am

1 Replies

818 Views

Last post by IsuruB
Sat Jul 21, 2018 5:08 pm
Loyalty bonus?

Last post by James « Thu May 10, 2018 1:55 pm
Replies: 1
by kiwigene » Thu May 10, 2018 1:34 pm

1 Replies

797 Views

Last post by James
Thu May 10, 2018 1:55 pm
Charged STD for same SZU

Last post by sankap « Tue Apr 17, 2018 8:55 am
Replies: 3
by triggs » Tue Apr 10, 2018 7:03 pm

3 Replies

1032 Views

Last post by sankap
Tue Apr 17, 2018 8:55 am
Account unpaid?

Last post by gstark « Mon Apr 09, 2018 10:58 am
Replies: 3
by gstark » Fri Apr 06, 2018 8:27 pm

3 Replies

1075 Views

Last post by gstark
Mon Apr 09, 2018 10:58 am
Silent number charge

Last post by KavindaS « Mon Mar 05, 2018 10:28 pm
Replies: 3
by phoney » Mon Mar 05, 2018 11:15 am

3 Replies

1054 Views

Last post by KavindaS
Mon Mar 05, 2018 10:28 pm
Can I remove exechat plus from my O bundle plan

Last post by rehanj « Sun Jan 21, 2018 5:38 pm
Replies: 1
by kogi » Sun Jan 21, 2018 10:40 am

1 Replies

929 Views

Last post by rehanj
Sun Jan 21, 2018 5:38 pm
How do I cancel my service?

Last post by KavindaS « Mon Nov 13, 2017 4:04 pm
Replies: 3
by SR1 » Sun Nov 12, 2017 3:09 pm

3 Replies

8915 Views

Last post by KavindaS
Mon Nov 13, 2017 4:04 pm
Where can I pay extra for data in user facilities?

Last post by KavindaS « Fri Oct 27, 2017 11:04 pm
Replies: 1
by maggie » Fri Oct 27, 2017 8:36 pm

1 Replies

987 Views

Last post by KavindaS
Fri Oct 27, 2017 11:04 pm
incorrect item on my bill for period ending August 2017

Last post by sankap « Tue Aug 01, 2017 9:31 am
Replies: 4
by bundywow » Wed Jul 19, 2017 12:44 pm

4 Replies

1947 Views

Last post by sankap
Tue Aug 01, 2017 9:31 am
Pioneer switching from ADSL2 to NBN

Last post by DavidS « Fri Jul 14, 2017 3:14 pm
Replies: 3
by DavidS » Thu Jul 13, 2017 2:38 pm

3 Replies

1794 Views

Last post by DavidS
Fri Jul 14, 2017 3:14 pm
Unable to pay bill online now charged for 'dishonourded' pay

Last post by KavindaS « Wed Jul 05, 2017 1:51 pm
Replies: 3
by maggie » Thu Jun 29, 2017 3:07 pm

3 Replies

1932 Views

Last post by KavindaS
Wed Jul 05, 2017 1:51 pm
Switched to NBN, Still being billed for ADSL

Last post by sankap « Tue May 30, 2017 9:00 am
Replies: 7
by Snow Gun » Mon May 15, 2017 7:45 am

7 Replies

2797 Views

Last post by sankap
Tue May 30, 2017 9:00 am
Invoice Adjustments for ADSL2 to NBN Change

Last post by sankap « Mon May 29, 2017 6:32 pm
Replies: 5
by squeakytown » Fri May 26, 2017 4:26 pm

5 Replies

2084 Views

Last post by sankap
Mon May 29, 2017 6:32 pm
Incorrect call out fee of $220

Last post by KavindaS « Mon May 15, 2017 4:36 pm
Replies: 1
by minhcongtruong » Mon May 15, 2017 4:27 pm

1 Replies

1472 Views

Last post by KavindaS
Mon May 15, 2017 4:36 pm
Late bill now paid via direct debit, service still suspended

Last post by James « Sat May 13, 2017 6:28 pm
Replies: 3
by slave1 » Sat May 13, 2017 8:56 am

3 Replies

1782 Views

Last post by James
Sat May 13, 2017 6:28 pm
No-one is responding to my billing enquiry

Last post by nickdx « Fri May 12, 2017 6:15 pm
Replies: 2
by nickdx » Wed May 10, 2017 9:57 pm

2 Replies

1538 Views

Last post by nickdx
Fri May 12, 2017 6:15 pm
Billing with $10 discount mobile plan

Last post by sankap « Wed Mar 29, 2017 3:35 pm
Replies: 1
by ManUtdFans » Wed Mar 29, 2017 2:01 pm

1 Replies

1352 Views

Last post by sankap
Wed Mar 29, 2017 3:35 pm
Mobile billing and porting

Last post by KavindaS « Fri Mar 10, 2017 2:00 pm
Replies: 1
by kiwigene » Fri Mar 10, 2017 10:44 am

1 Replies

1470 Views

Last post by KavindaS
Fri Mar 10, 2017 2:00 pm
Migrating service

Last post by KavindaS « Thu Feb 23, 2017 10:41 pm
Replies: 1
by miroku » Thu Feb 23, 2017 10:30 pm

1 Replies

1367 Views

Last post by KavindaS
Thu Feb 23, 2017 10:41 pm

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