Can't send emails

Email setup and troubleshooting

Can't send emails

Postby muzzatron on Mon May 01, 2017 7:47 pm

HI,
For some reason I can receive emails on my MacBook but not send them anymore. I don't think I have changed anything and am not sure why it is happening? Just wanted to check I hadn't messed anything up.

I am getting this message:

"Verify that you have addressed this message correctly. Check your SMTP server settings in Mail preferences and verify any advanced settings with your system administrator.

The server response was: SMTP-AUTH is not allowed on port 25

Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent."


I would appreciate any help!

Regards
muzzatron
 
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Location: Sydney

Re: Can't send emails

Postby KavindaS on Mon May 01, 2017 9:53 pm

muzzatron wrote:HI,
For some reason I can receive emails on my MacBook but not send them anymore. I don't think I have changed anything and am not sure why it is happening? Just wanted to check I hadn't messed anything up.

I am getting this message:

"Verify that you have addressed this message correctly. Check your SMTP server settings in Mail preferences and verify any advanced settings with your system administrator.

The server response was: SMTP-AUTH is not allowed on port 25

Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent."


I would appreciate any help!

Regards


Can you check and confirm the smtp server address set in your email client?
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Re: Can't send emails

Postby muzzatron on Mon May 01, 2017 11:33 pm

HI,

Outgoing Mail Server (SMTP): exemail.com.au
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Re: Can't send emails

Postby Dazzled on Tue May 02, 2017 8:14 am

smtp.nsw.exemail.com.au, port 25, no authentication, no TLS.
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Re: Can't send emails

Postby muzzatron on Tue May 02, 2017 1:36 pm

Can I PM someone screen grabs? :-)

From my email prefs I mean.
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Re: Can't send emails

Postby Dazzled on Tue May 02, 2017 5:11 pm

I don't have a Mac handy for screen shots, but refer to https://support.apple.com/en-au/HT203995

Use the values I posted in the SMTP section. SSL is no. Authentication is none.

Exetel checks that you are using an Exetel service for outgoing emails.
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Re: Can't send emails

Postby Amila Fernando on Tue May 02, 2017 5:35 pm

muzzatron wrote:Can I PM someone screen grabs? :-)

From my email prefs I mean.


If the issue remains, kindly PM your service details & screen shots :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Re: Can't send emails

Postby muzzatron on Tue May 02, 2017 11:53 pm

Thanks - will see how I go and get back.
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Re: Can't send emails

Postby muzzatron on Mon May 08, 2017 10:26 am

OK, so after some time scratching my head, and trying a few things. I turned off Authentication which was set to MD5 Challenge - Response.

Now I send emails again. Not sure what happened there. Don't ever recall changing it in anyway.

But glad it works now!! :-)
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Location: Sydney

Re: Can't send emails

Postby KavindaS on Mon May 08, 2017 1:13 pm

muzzatron wrote:OK, so after some time scratching my head, and trying a few things. I turned off Authentication which was set to MD5 Challenge - Response.

Now I send emails again. Not sure what happened there. Don't ever recall changing it in anyway.

But glad it works now!! :-)


Turning off authentication as suggested by Dazzled seems to have worked on this. :D
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