Cannot send emails

Email setup and troubleshooting
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bil
Posts: 11
Joined: Thu May 14, 2009 4:22 pm
Location: Australia

Cannot send emails

Post by bil » Wed Sep 16, 2020 1:25 pm

Hi all of a sudden, most of my emails (not all) bounce straight back as undeliverable: "503 valid rcpt command must precede data".
Also, when I try to send email to myself through exetel webmail it won't go. Message: "SMPT error 550". Any suggestions please?

bil
Posts: 11
Joined: Thu May 14, 2009 4:22 pm
Location: Australia

Re: Cannot send emails

Post by bil » Wed Sep 16, 2020 1:26 pm

I should have mentioned I am using Outlook10 Thanks for any help

nilushid
Admin
Posts: 1037
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Cannot send emails

Post by nilushid » Wed Sep 16, 2020 2:30 pm

bil wrote:
Wed Sep 16, 2020 1:25 pm
Hi all of a sudden, most of my emails (not all) bounce straight back as undeliverable: "503 valid rcpt command must precede data".
Also, when I try to send email to myself through exetel webmail it won't go. Message: "SMPT error 550". Any suggestions please?
Hi

We will check this and get back to you asap. Kindly wait for an update.

Thanks

nilushid
Admin
Posts: 1037
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Cannot send emails

Post by nilushid » Wed Sep 16, 2020 4:29 pm

Hi

We have sent you an email with regards to this service issue. We will get back to you once we have an update from our Hosting team.

Ref: Case-545244

Thanks

bil
Posts: 11
Joined: Thu May 14, 2009 4:22 pm
Location: Australia

Re: Cannot send emails

Post by bil » Thu Sep 17, 2020 7:59 am

Thank you. I look forward to a solution

bil
Posts: 11
Joined: Thu May 14, 2009 4:22 pm
Location: Australia

Re: Cannot send emails

Post by bil » Mon Sep 21, 2020 5:12 pm

Any suggestions please?

nilushid
Admin
Posts: 1037
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Cannot send emails

Post by nilushid » Tue Sep 22, 2020 12:02 pm

bil wrote:
Mon Sep 21, 2020 5:12 pm
Any suggestions please?
Hi

Our hosting team has applied a fix to your service issue. Kindly check and get back to us if your service issue persists.

Case-545244

Thanks

bil
Posts: 11
Joined: Thu May 14, 2009 4:22 pm
Location: Australia

Re: Cannot send emails

Post by bil » Tue Sep 22, 2020 2:27 pm

Thanks for this information. Yes, it seems that I can now send emails through Outlook. So far, none have been undeliverable. However, when I send email through exemail it comes up with a 550 Error, message declined. One did go through, but the others are not sending through webmail now?

nilushid
Admin
Posts: 1037
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Cannot send emails

Post by nilushid » Tue Sep 22, 2020 2:45 pm

bil wrote:
Tue Sep 22, 2020 2:27 pm
Thanks for this information. Yes, it seems that I can now send emails through Outlook. So far, none have been undeliverable. However, when I send email through exemail it comes up with a 550 Error, message declined. One did go through, but the others are not sending through webmail now?
Hi

Thanks for getting back to us. Ill post this to the Hosting team and get back to you asap.

Thanks

FBU
Posts: 1
Joined: Tue Sep 22, 2020 12:53 pm

Re: Cannot send emails

Post by FBU » Wed Sep 23, 2020 8:57 am

I am experiencing the exact same problem

nilushid
Admin
Posts: 1037
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Cannot send emails

Post by nilushid » Wed Sep 23, 2020 11:22 am

FBU wrote:
Wed Sep 23, 2020 8:57 am
I am experiencing the exact same problem
Hi

Can you PM me your customer ID or the service number to check on this.

Thanks

nilushid
Admin
Posts: 1037
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Cannot send emails

Post by nilushid » Wed Sep 23, 2020 11:49 am

nilushid wrote:
Wed Sep 23, 2020 11:22 am
FBU wrote:
Wed Sep 23, 2020 8:57 am
I am experiencing the exact same problem
Hi

Can you PM me your customer ID or the service number to check on this.

Thanks
Thanks for the details. I informed our hosting team to check on your email issue as well. We will get back to you asap.

Ref: Case-560371

Thanks

bil
Posts: 11
Joined: Thu May 14, 2009 4:22 pm
Location: Australia

Re: Cannot send emails

Post by bil » Sat Sep 26, 2020 12:14 pm

Hi, I am wondering what the cause of this problem was? It seems fixed now, although webmail is another matter. However, do you know why my emails were coming back undeliverable? Thank you

kasunm
Exetel Staff
Posts: 9
Joined: Thu Jul 30, 2020 11:32 am

Re: Cannot send emails

Post by kasunm » Sat Sep 26, 2020 2:12 pm

bil wrote:
Sat Sep 26, 2020 12:14 pm
Hi, I am wondering what the cause of this problem was? It seems fixed now, although webmail is another matter. However, do you know why my emails were coming back undeliverable? Thank you
Hi,

Glad your issue got fixed. However, we are still waiting for an update with the developer team.

Thank you.

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