cant send email?!

Email setup and troubleshooting
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Davie6
Posts: 2
Joined: Tue Oct 27, 2020 10:49 pm

cant send email?!

Post by Davie6 » Tue Oct 27, 2020 11:33 pm

hi i cant send emails. i have checked all my settings twice now and they are correct.
im getting a few errors relating the outgoing stmp servers
1. 503 valid RCPT command must precede DATA (from outlook after email fails)
2. when trying to check my setting it cant verify with stmp.
3. now it wont even send a email
I have tried sending an email through webmail and its work fine
send emails off my phone using telstra outgoing server is fine as well.

what is going on? it was fine 3 days ago

please help?

Davie6
Posts: 2
Joined: Tue Oct 27, 2020 10:49 pm

Re: cant send email?!

Post by Davie6 » Wed Oct 28, 2020 8:05 am

i have also tried settign up another exemail i have and same issues with outgoing smtp server on all the different setting.
has my account been restricted?

nilushid
Admin
Posts: 1122
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: cant send email?!

Post by nilushid » Wed Oct 28, 2020 9:14 am

Davie6 wrote:
Tue Oct 27, 2020 11:33 pm
hi i cant send emails. i have checked all my settings twice now and they are correct.
im getting a few errors relating the outgoing stmp servers
1. 503 valid RCPT command must precede DATA (from outlook after email fails)
2. when trying to check my setting it cant verify with stmp.
3. now it wont even send a email
I have tried sending an email through webmail and its work fine
send emails off my phone using telstra outgoing server is fine as well.

what is going on? it was fine 3 days ago

please help?
Hi

Thanks for the details. I have informed your service issues to our hosting team and they are checking both email addresses under your account. We will get back to you as soon as we have an update from the team.

Case-618500


Thanks

Dazzled
Volunteer Site Admin
Posts: 6016
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: cant send email?!

Post by Dazzled » Wed Oct 28, 2020 1:58 pm

Are you using Outlook? This problem is showing up lately. Outlook on your machine is breaking the email standards by not sending the target address before the message.

There are many references online to fixes, eg https://recoverit.wondershare.com/email ... -rcpt.html

uabv2
Posts: 5
Joined: Sat Mar 18, 2006 1:10 pm

Re: cant send email?!

Post by uabv2 » Wed Nov 04, 2020 9:51 pm

I was just advised by support that theres an issue with the latest version of outlook and exemail - there is currently no fix. They said they will advise when its sorted.

nilushid
Admin
Posts: 1122
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: cant send email?!

Post by nilushid » Thu Nov 05, 2020 9:02 am

uabv2 wrote:
Wed Nov 04, 2020 9:51 pm
I was just advised by support that theres an issue with the latest version of outlook and exemail - there is currently no fix. They said they will advise when its sorted.
Hi

I cannot find any notes or any refarance that we have advised the customers that there is an issue with No ETR for exemail and outlook. Our hosting team managed to provide a solution for all the emaill addresses that reported us the service issue. Can you please PM me your customer ID or the service number to check on your service issue. Or kindly let us know a referance number for the conversation you had with the support engineers.

Thanks

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