All Of My Four Email Addresses Have Been Deleted Without Warning.

Email setup and troubleshooting
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chiv000
Posts: 13
Joined: Thu Mar 21, 2019 9:37 am

All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by chiv000 » Tue Jan 12, 2021 5:02 pm

Gedday All,

Sometime after 10 am today (Tuesday 12/01/21) my 4 email addresses have been deleted from my account. Has some server somewhere been upgraded/serviced, etc?

I can probably add them again but where would the current emails stored on the Exetel servers be found???

Greg.

andrewpontes
Posts: 58
Joined: Fri Dec 17, 2004 11:17 am
Location: Telopea

Re: All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by andrewpontes » Tue Jan 12, 2021 5:09 pm

Same here. Two of my emails vanished! Rang support, they managed to reset the password, it worked for few minutes, then credentials were invalid again. Please provide an email when the emails will be restored.

chiv000
Posts: 13
Joined: Thu Mar 21, 2019 9:37 am

Re: All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by chiv000 » Tue Jan 12, 2021 5:15 pm

@andrewpontes, I know that Exetel mailservers will delete an email account that is unused for 6 months. Maybe this could be your issue??

In my case, I use each of my 4 email accounts daily so I Can't understand why they were deleted. Not visible via Webmail either. On my account page it says I have no email addresses set up???????

chiv000
Posts: 13
Joined: Thu Mar 21, 2019 9:37 am

Re: All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by chiv000 » Tue Jan 12, 2021 5:29 pm

Weirdly I can add new email addresses to my account, but not the old ones that were deleted.

maccasmob
Posts: 6
Joined: Thu Apr 16, 2009 10:29 am
Location: Adelaide

Re: All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by maccasmob » Tue Jan 12, 2021 5:33 pm

chiv000 wrote:
Tue Jan 12, 2021 5:15 pm
@andrewpontes, I know that Exetel mailservers will delete an email account that is unused for 6 months. Maybe this could be your issue??

In my case, I use each of my 4 email accounts daily so I Can't understand why they were deleted. Not visible via Webmail either. On my account page it says I have no email addresses set up???????
I have had all my email accounts deleted also, I use them every day so the above is not the issue.

Currently ringing Support, waited 10 minutes only to have them disconnect me after 20 seconds on the phone, NOT happy.

blennon12
Posts: 2
Joined: Sat Feb 28, 2015 7:43 am
Location: Forster

Re: All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by blennon12 » Tue Jan 12, 2021 5:43 pm

Same here, 2 addresses used multiple times daily (this morning in fact)

Please restore these addresses from whatever your backup solution is.

thanks.

chiv000
Posts: 13
Joined: Thu Mar 21, 2019 9:37 am

Re: All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by chiv000 » Tue Jan 12, 2021 6:39 pm

have had all my email accounts deleted also, I use them every day so the above is not the issue.

Currently ringing Support, waited 10 minutes only to have them disconnect me after 20 seconds on the phone, NOT happy."


@maccasmob how did you get on with Support??

dippy
Posts: 3
Joined: Tue Jan 01, 2013 1:57 pm
Location: vic

Re: All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by dippy » Tue Jan 12, 2021 7:45 pm

All my email accounts were deleted from my myexetel account ... I had to wait 30 min on the phone to get connected ... once talking to the agent she could see my email addresses, and they have since been restored to my myexetel ...

I guess you'll just have to bite the bullet and sit on hold till you get through ...

blennon12
Posts: 2
Joined: Sat Feb 28, 2015 7:43 am
Location: Forster

Re: All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by blennon12 » Tue Jan 12, 2021 8:13 pm

working again now.

Thanks

chiv000
Posts: 13
Joined: Thu Mar 21, 2019 9:37 am

Re: All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by chiv000 » Tue Jan 12, 2021 8:45 pm

Thankfully mine have been restored also. Unfortunately I run one of them as IMAP, and all the stored emails are gone. GGGRRRRR!

rushenw
Exetel Staff
Posts: 46
Joined: Mon Aug 03, 2020 12:09 pm

Re: All Of My Four Email Addresses Have Been Deleted Without Warning.

Post by rushenw » Tue Jan 12, 2021 9:47 pm

Dear all,

Please note that our hosting team restored affected email addresses.
You may recheck email access as well as email account management via Exetel Member's Portal.
If the issue persist, please PM me your Exemail ID, Account Number/ Service Number and Contact mobile number and we shall investigate further.

Please do accept our sincere apology for the inconvenience caused.

Thank you!

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