Problems with Mac Mail

Email setup and troubleshooting
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ercatli
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Problems with Mac Mail

Post by ercatli » Tue Mar 09, 2021 9:06 pm

I have been using Mac Mail for years now, sometimes with up to 4 or 5 Exetel email accounts. I now have only 2. But lately (the last year or so) I have had continual problems sending mail (receiving is fine). Webmail works, so I know it isn't the Exetel service, but bugs in Mac Mail (internet searching confirms this is a lot of users' experience).

I'm trying to ensure that I have done everything I can to set Mac Mail up correctly, and so I am seeking some advice please.

One problem seems to be that it doesn't like me using the same outgoing mail server (smtp.nsw.exemail.com.au) for both accounts. But it is correct to use this for all Exetel accounts, isn't it?

In my Outgoing Mail Server settings I have the following (with the current settings shown):

Account: My email address
Username:Anything I choose
Password: password
Host name: smtp.nsw.exemail.com.au
Automatically manage connection settings

Are they all correct?
It says the account is offline. Do you know what tell it that?

Thanks for help.

nilushid
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Location: sydney

Re: Problems with Mac Mail

Post by nilushid » Tue Mar 09, 2021 10:05 pm

ercatli wrote:
Tue Mar 09, 2021 9:06 pm

One problem seems to be that it doesn't like me using the same outgoing mail server (smtp.nsw.exemail.com.au) for both accounts. But it is correct to use this for all Exetel accounts, isn't it?

Yes, this should be the outgoing mail service for every email account when you are using Exetel internet. But if you are using a third party internet you need to put their outgoing mail server.

Please ever the following link for more information

https://exewiki.exetel.com.au/index.php ... tup_Guides


ercatli wrote:
Tue Mar 09, 2021 9:06 pm

In my Outgoing Mail Server settings I have the following (with the current settings shown):

Account: My email address
Username:Anything I choose
Password: password
Host name: smtp.nsw.exemail.com.au
Automatically manage connection settings

Are they all correct?
It says the account is offline. Do you know what tell it that?

Thanks for help.

Please refer below and for more information please refer to the above link.

Account: Your email address
Username: Your email address
Password: Your email password
Outgoing Mail server: smtp.nsw.exemail.com.au (for Exetel internet)

ercatli
Posts: 116
Joined: Thu Apr 13, 2006 9:14 am
Location: Sydney
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Re: Problems with Mac Mail

Post by ercatli » Wed Mar 10, 2021 7:53 am

Thanks. It seems I have everything right, but I'll double check the link, and keep trying.

Dazzled
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Re: Problems with Mac Mail

Post by Dazzled » Wed Mar 10, 2021 12:39 pm

If you send mail using SMTP on port 25 (only) there is no password or encryption. The server checks that you are using an Exetel address instead.

If you want to see how the protocol works, I described how to send email from a terminal at viewtopic.php?f=13&t=45932&p=331644&hilit=smtp#p331644.

ercatli
Posts: 116
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Location: Sydney
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Re: Problems with Mac Mail

Post by ercatli » Wed Mar 10, 2021 1:15 pm

Thanks. Is there a Mac equivalent? (Using terminal I guess.)

Dazzled
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Location: Sydney

Re: Problems with Mac Mail

Post by Dazzled » Wed Mar 10, 2021 3:23 pm

If you haven't got telnet on a Mac terminal, try nc (short for netcat) in a terminal instead. Usage as a telnet substitute is similar.

The ASCII conversation is what the various GUI mail clients are doing out of sight.

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