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Email Account Management Policy

Posted: Wed Dec 21, 2005 8:12 am
by ForumAdmin
Exetel provides up to 15 free email addresses to each Exetel ADSL user.

This service has now been operating for almost two years and, with some minor glitches in that time has provided a reliable and useful service to those Exetel users who have availed themselves of it.

Not surprisingly there are a significant, and growing, number of email accounts that have been set up and either not used at all or used and then 'abandoned'.

Exetel will put in place the following policies from 1st February 2006:

1) deletion of all accounts that have not been used for more than six months.

2) deletion of email on the server that is more than three months old

What we have seen is that people create email accounts 'because they can' and then forget about them. The email accounts then just collect spam until they are full and then sit there forever doing nothing productive.

Any comments on these policies will, as always, be welcomed.

Posted: Wed Dec 21, 2005 8:47 am
by Ditman1
Hi

Can I clarify not used.

I have setup 1 exemail account and receive email to it but not daily and I rarely send from this account at the moment but check it 3 to 4 times a day.

So my question is because I login to the account daily and check email would that be counted as using the account.

Thanks

Ditman1

Posted: Wed Dec 21, 2005 8:56 am
by Goomf
I understand and support email addresses that lie dormant to be deleted but I'm not happy at all about emails getting deleted after 3 months. I refer to older emails all the time and it's also a point of reference when I'm corresponding with someone. Some people I only write to every few months. I don't find this part of your new proposition acceptable.

Posted: Wed Dec 21, 2005 8:59 am
by chrisp
> 1) deletion of all accounts that have not been
> used for more than six months.

Can you clarify? Would 'Have not been accessed for more than six months' be feasible?

(Just clarify if 'used' means "mail has been received", or "the account has been checked via webmail or an email program". In the former, you are saying if an account has not received mail in the last six months, the account will be deleted. If the latter, if an account has not been checked for the last six months, it will be deleted -- but it is possible mail will not have been seen in that account for years.

Posted: Wed Dec 21, 2005 9:00 am
by ForumAdmin
"'m not happy at all about emails getting deleted after 3 months. "

Download them to your computer?

You have a limit in terms of storage space on the Exetel server.

Posted: Wed Dec 21, 2005 9:00 am
by NetworkAdmin
Ditman1 wrote:Can I clarify not used.

I have setup 1 exemail account and receive email to it but not daily and I rarely send from this account at the moment but check it 3 to 4 times a day.

So my question is because I login to the account daily and check email would that be counted as using the account.
When you check the account, it moves email from the 'new' directory to the 'cur' directory. If that is done on a period of at least once every six months, the account would be considered active.

Posted: Wed Dec 21, 2005 9:07 am
by Nemisis
I want to create as many accounts as I deem fit (within my entitlements) and use them as I please without having to worry about some schmuk deleteing them on a whim just to save a few 100K of disk space.

ADMIN

DON'T FIX SOMETHING THAT AINT BROKE!!

Posted: Wed Dec 21, 2005 9:18 am
by greyeye
[quote="Goomf"]I understand and support email addresses that lie dormant to be deleted but I'm not happy at all about emails getting deleted after 3 months. I refer to older emails all the time and it's also a point of reference when I'm corresponding with someone. Some people I only write to every few months. I don't find this part of your new proposition acceptable.[/quote]

i agree here, dont delete old emails.
you have provide 20MB / user and it should be 20MB.
if you have running out of disk space, add more disk into it...
not older or newer or whatever, regardless of the age, email should not be deleted.

Posted: Wed Dec 21, 2005 9:19 am
by felix
I want to create as many accounts as I deem fit (within my entitlements) and use them as I please without having to worry about some schmuk deleteing them on a whim just to save a few 100K of disk space.

ADMIN

DON'T FIX SOMETHING THAT AINT BROKE!!
Never run a server hey?

I suppose you're also "entitled" to download 24gb per month just because the facility is available. It is comments/attitudes like this that cause policy changes that would bring Exetel back to other ISPs who only allow 5 addresses and no uncharged time and such.

I download all email to my computer. I do not want to pay more for my DSL because Exetel keeps needing to purchase new HDs. 20,000+ users each having an allowance of 20mb, on average it would be expected that most would not go over 50%, but the user base keeps growing. if you have 15 addresses, that's only 1.3mb per addresses. Even if i delete all the garbage forwards, docs and spam, i still get way over that in a couple of months. Time for ppl to get real.

Why do we need a speed limit, because if we didn't have one some incompetant idiots would learn the limits of their abilities about 2ms before death.

Posted: Wed Dec 21, 2005 9:21 am
by Colt
I think this is a great idea and I can totally understand why Exetel would need to implement such a policy.

I have no idea why there are so many whingers here! If you need to keep email for whatever reason you shouldn't be relying on a server outside of your control anyway! Just download it to your hard drive. If you really need an online only service that bad go to google, yahoo or hotmail.

However I would like to suggest 2 things...

1) Your primary account should never be deleted (i.e the first account will always remain active).

2) Your primary account is given a longer time until messages are deleted (6 instead of 3?).

I think that would probably save some people some dramas.
ADMIN

DON'T FIX SOMETHING THAT AINT BROKE!!
I think the point is that it IS broken.

Colt :D

Posted: Wed Dec 21, 2005 10:09 am
by Ditman1
Criminal_Colt wrote:I think this is a great idea and I can totally understand why Exetel would need to implement such a policy.

However I would like to suggest 2 things...

1) Your primary account should never be deleted (i.e the first account will always remain active).

2) Your primary account is given a longer time until messages are deleted (6 instead of 3?).

I think that would probably save some people some dramas.
ADMIN

DON'T FIX SOMETHING THAT AINT BROKE!!
I think the point is that it IS broken.

Colt :D
Here Here I agree 1st account should stay

I can't see why long standing dormant email accounts can't be deleted.

If you realy need it you will use it problem solved.

Ditman1

Posted: Wed Dec 21, 2005 10:12 am
by BelleCamp
I think this is valid idea, and along with the reasonable issues raised by sane persons above, I think that some sort of warning email, sent to the primary account contact, would be appropriate before the deletion of the account.

You know, something along the lines of: "your email account <blah@exemail.com.au> seems to be dormant, If you do not access your account within the next 7 days, it will be deleted..."

Just a thought.

G

Posted: Wed Dec 21, 2005 10:19 am
by COJ
Nemisis wrote:I want to create as many accounts as I deem fit (within my entitlements) and use them as I please without having to worry about some schmuk deleteing them on a whim just to save a few 100K of disk space.

ADMIN

DON'T FIX SOMETHING THAT AINT BROKE!!
Idiot. You've only to worry about the accounts being deleted if you never use them, which really just saves you the hassle, in the end, of deleting them yourself when you finally realise that you haven't used them in months.

The point has been made that the current system isn't working that well, and I'm impressed with the way Exetel has chosen to handle this. The proposed system attempts to keep the service for those who use it by deleting crap left by twits who set up accounts purely because they can.

Posted: Wed Dec 21, 2005 10:25 am
by whoknows
I would suggest one alteration to the policy.

One week before deleting an Email account, send mail to the owner,
warning them that this will happen if they don't take action.

Posted: Wed Dec 21, 2005 10:25 am
by pharmaboy
I dont mind inactive accounts been closed off, but certainly object to having old emails deleted. The whole point of webmail for many people is to totally replace the old one computer based email, so i keep old emails that need to be kept.

As to the point above - download to computer - you are back where you started and dont have one place to go to, and also takes away the other use of email for important docs as a backup.

there is already a 70mb limit on the account, surely just getting rid of inactives plus the limit will go some way (the limit has only recently been introduced also)