1. The first thing you should do is check that you are able to access your emails and send an email using webmail (http://webmail.exetel.com.au) This will make sure that there is no issue with the email account.
2. Check the settings in your email client
- Incoming Mail Server - POP3.[state].exemail.com.au (eg if you where in NSW then the server would be pop3.nsw.exemail.com.au)
- Outgoing Mail Server - SMTP.[state].exemail.com.au (eg if you where in NSW then the server would be smtp.nsw.exemail.com.au)
3. Check that you have not selected SSL or that your outgoing mail server required authentication.
4. Try disabling the firewall or Antivirus to see if these are stopping you from getting or sending emails.
5. For outgoing email issues please also check that you are currently connected to an Exetel ADSL service.
6. Also check in webmail to see if your mail box is full, at the top left of the webmail interface (once logged in) you will be able to see your usage. If the mail box is full you will need to delete some emails and don't forget to purge the trash folder as until that is done the usage will still be there.
7. Try to ping the pop3 or smtp server to see if you are able to reach them:
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- Eg to ping the smtp (outgoing mail server): To do so just click on START > RUN > CMD > then type in the following command. ping smtp.nsw.exemail.com.au - An example of the results are below: C:\Users\Administrator>ping smtp.nsw.exemail.com.au Pinging smtp.po.exetel.com.au [22.214.171.124] with 32 bytes of data: Reply from 126.96.36.199: bytes=32 time=26ms TTL=62 Reply from 188.8.131.52: bytes=32 time=3ms TTL=62 Reply from 184.108.40.206: bytes=32 time=25ms TTL=62 Reply from 220.127.116.11: bytes=32 time=3ms TTL=62 Ping statistics for 18.104.22.168: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 26ms, Average = 14ms C:\Users\Administrator>