Troubleshooting for Email issues.

Email setup and troubleshooting
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James D

Troubleshooting for Email issues.

Post by James D » Wed Mar 19, 2008 8:04 am

Please find below a small check list of things to try if you are having issues with the sending and receiving of emails.

1. The first thing you should do is check that you are able to access your emails and send an email using webmail (http://webmail.exetel.com.au) This will make sure that there is no issue with the email account.

2. Check the settings in your email client
- Incoming Mail Server - POP3.[state].exemail.com.au (eg if you where in NSW then the server would be pop3.nsw.exemail.com.au)
- Outgoing Mail Server - SMTP.[state].exemail.com.au (eg if you where in NSW then the server would be smtp.nsw.exemail.com.au)

3. Check that you have not selected SSL or that your outgoing mail server required authentication.

4. Try disabling the firewall or Antivirus to see if these are stopping you from getting or sending emails.

5. For outgoing email issues please also check that you are currently connected to an Exetel ADSL service.

6. Also check in webmail to see if your mail box is full, at the top left of the webmail interface (once logged in) you will be able to see your usage. If the mail box is full you will need to delete some emails and don't forget to purge the trash folder as until that is done the usage will still be there.

7. Try to ping the pop3 or smtp server to see if you are able to reach them:

Code: Select all

 - Eg to ping the smtp (outgoing mail server):

To do so just click on START > RUN > CMD > then type in the following command.

ping smtp.nsw.exemail.com.au

 - An example of the results are below:

C:\Users\Administrator>ping smtp.nsw.exemail.com.au

Pinging smtp.po.exetel.com.au [220.233.0.8] with 32 bytes of data:

Reply from 220.233.0.8: bytes=32 time=26ms TTL=62
Reply from 220.233.0.8: bytes=32 time=3ms TTL=62
Reply from 220.233.0.8: bytes=32 time=25ms TTL=62
Reply from 220.233.0.8: bytes=32 time=3ms TTL=62

Ping statistics for 220.233.0.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 26ms, Average = 14ms

C:\Users\Administrator>
Last edited by James D on Wed Mar 19, 2008 8:38 am, edited 2 times in total.

jennifer
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Re: Troubleshooting for Email issues.

Post by jennifer » Tue Sep 16, 2008 10:45 am

how do u chnge your webmail password? jen

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Dazzled
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Re: Troubleshooting for Email issues.

Post by Dazzled » Tue Sep 16, 2008 11:00 am

Go your email setup page, and get a new password for that particular email address - https://www.exetel.com.au/members/email ... ink=link02

lynd554
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Re: Troubleshooting for Email issues.

Post by lynd554 » Sat Apr 04, 2009 8:49 pm

I am able to send e-mails but not receive, am able to check on webmail but not in e-mail inbox?

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Dazzled
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Re: Troubleshooting for Email issues.

Post by Dazzled » Sat Apr 04, 2009 8:57 pm

It sounds like a software problem at your end. To help someone to help you, could you post your operating system and email client? If you use Windows, and particularly if it is Vista, what anti-virus suite are you running also?

Timwon
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Re: Troubleshooting for Email issues.

Post by Timwon » Thu Feb 25, 2010 1:01 pm

Hi,

I can send email, but cannot receive it. Have Windows vista, ping test smtp and pop3 both work fine. I can get the mail at webmail but would like it in Outlook. Any ideas?

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Dazzled
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Re: Troubleshooting for Email issues.

Post by Dazzled » Thu Feb 25, 2010 1:39 pm

It's getting to be a golden oldie, but have you seen the movie? https://www.exetel.com.au/members/download/Outlook.avi

Timwon
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Re: Troubleshooting for Email issues.

Post by Timwon » Thu Feb 25, 2010 5:18 pm

Hi Dazzled

We followed the video perfectly and still did not get the mail in Outlook. I have tested this on another vista computer and it worked first time. Would there be something wrong in the registry, or something that is blocking the incoming mail? What else can I test for, thanks.

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Dazzled
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Re: Troubleshooting for Email issues.

Post by Dazzled » Thu Feb 25, 2010 6:01 pm

If you run a firewall as part of a malware suite, disable it and see if it works. Vista and firewall troubles are a common combination. In fact, Vista comes with a firewall, so you don't need another.

jemappelle
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Re: Troubleshooting for Email issues.

Post by jemappelle » Thu Jul 15, 2010 1:56 pm

I solved it by logging on to the Exetel site and downloading Outlook from the icon next to my email address. It was a .reg file so I guess it changed the registry.

At least it is fixed now and I hope it stays that way.

Thanks for your help.

warped2
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Re: Troubleshooting for Email issues.

Post by warped2 » Fri Nov 13, 2015 2:48 pm

Why can i receive emails on my iphone but not send them?

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Kumudh
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Re: Troubleshooting for Email issues.

Post by Kumudh » Fri Nov 13, 2015 3:00 pm

warped2 wrote:Why can i receive emails on my iphone but not send them?
You would need to match your outgoing mail server setting to match that of your mobile subscription provider.

Please refer the following link & go to the fourth subheading.

http://exewiki.exetel.com.au/index.php? ... tup_Guides

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