Email Spam filter not working

Email setup and troubleshooting
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Viss
Posts: 68
Joined: Sat Aug 14, 2004 4:15 pm
Location: Hervey Bay Sunny QLD

Email Spam filter not working

Post by Viss » Sat Nov 29, 2008 10:25 am

Just logged into my account to check spam filter and my account shows 2 email addresses in there both are nnnnnnnn@exemail.com.au I cant delete edit or do anything with these 2 accounts. In fact none of the buttons work on that page at all.

Viss

JamesR
Posts: 424
Joined: Sun May 06, 2007 10:20 am

Re: Email Spam filter not working

Post by JamesR » Sat Nov 29, 2008 11:30 am

Viss wrote:Just logged into my account to check spam filter and my account shows 2 email addresses in there both are nnnnnnnn@exemail.com.au I cant delete edit or do anything with these 2 accounts. In fact none of the buttons work on that page at all.

Viss
It might be advisable to change your passwords immediately and report this to residentialsupport@exetel.com.au.
Regards,

JamesR
Customer since 2005

Viss
Posts: 68
Joined: Sat Aug 14, 2004 4:15 pm
Location: Hervey Bay Sunny QLD

Re: Email Spam filter not working

Post by Viss » Sat Nov 29, 2008 1:54 pm

I have reported it to support. Which passwords do you suggest I change my email or main modem passwords or both ?

JamesR
Posts: 424
Joined: Sun May 06, 2007 10:20 am

Re: Email Spam filter not working

Post by JamesR » Sat Nov 29, 2008 2:41 pm

Viss wrote:I have reported it to support. Which passwords do you suggest I change my email or main modem passwords or both ?
If you are seeing email accounts on the 'view email accounts' page that you have not added, it may be advisable to change your user facilities password, just as a precaution (this also changes your modem password in some cases).
Regards,

JamesR
Customer since 2005

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Email Spam filter not working

Post by CoreyPlover » Sat Nov 29, 2008 3:03 pm

JamesR wrote:If you are seeing email accounts on the 'view email accounts' page that you have not added, it may be advisable to change your user facilities password, just as a precaution (this also changes your modem password in some cases).
...and, of course, delete the unidentified email account.

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Email Spam filter not working

Post by Gidget » Sat Nov 29, 2008 5:06 pm

Hi Viss

I just worked out what your issue is.

You are looking at this page
https://www.exetel.com.au/members/email ... ink=link02
in your User Facilities.

This is a "dummy" explanatory page regarding how the spam filter operates - it isn't anything sinister :)

As the page (towards the middle) says
Exetel charges $2.00 per month per email account and to activate this service for any email account you set up with Exetel all you need to do is to click on one button (Add) in the “view email account”.
you go to the "View Email Account" menu option to set up, or modify, spam filtering on any of your email accounts.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

JamesR
Posts: 424
Joined: Sun May 06, 2007 10:20 am

Re: Email Spam filter not working

Post by JamesR » Sat Nov 29, 2008 6:17 pm

Gidget wrote:I just worked out what your issue is.
Gidget - Always here to save the day. :D
Regards,

JamesR
Customer since 2005

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Email Spam filter not working

Post by Gidget » Sat Nov 29, 2008 6:21 pm

:D
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

austdata
Posts: 629
Joined: Wed Apr 25, 2007 12:38 am
Location: Melbourne

Re: Email Spam filter not working

Post by austdata » Sun Nov 30, 2008 1:00 pm

You're brilliant Gidge.
The views I present here are not necessarily those from my brain.
Exetel's support number outside Sydney: 1300 788 141 NOTE: I do not work for Exetel.

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