Not receiving certain emails

Email setup and troubleshooting
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Wozz
Posts: 4
Joined: Thu Aug 18, 2005 6:01 pm

Not receiving certain emails

Post by Wozz » Tue Sep 29, 2009 3:06 pm

Hi,

I have tried with 2 different exetel email addresses but cannot receive any emails from ebay for some reason.
I can use other addresses fine but when I change to exetel I never receive a confirmation email .
I sent 2 support requests to residential support but never heard back, there is no spam filtering switched on and I am using webmail. Most emails are getting through from other places from what I can tell.

Is there some issue with exetels spam filtering before mail gets to my inbox? (If exetel has this?)

lingg
Posts: 132
Joined: Fri Oct 05, 2007 8:52 am
Location: Sydney

Re: Not receiving certain emails

Post by lingg » Tue Sep 29, 2009 3:13 pm

Please email an example(From, To, Date/time, subject) to hosting@exetel.com.au,
or pm me the details.

Wozz
Posts: 4
Joined: Thu Aug 18, 2005 6:01 pm

Re: Not receiving certain emails

Post by Wozz » Tue Sep 29, 2009 3:50 pm

How can I email you an example when im not receiving them?

lingg
Posts: 132
Joined: Fri Oct 05, 2007 8:52 am
Location: Sydney

Re: Not receiving certain emails

Post by lingg » Tue Sep 29, 2009 4:17 pm

Wozz wrote:How can I email you an example when im not receiving them?
If you believe there are some emails missing, I think you must have some clue of which email you should get is missing,
please provide us those details as much as possible (including your email address and service number).

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