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Unable to Connect to Exetel SMTP Server

Posted: Wed Jan 06, 2010 7:44 am
by zebra3
Hi

I've just noticed that none of my mail has been sent for a number of days. I've tracked it down to the fact that I can't contact to exetel's mail server 'smtp.nsw.exemail.com.au'

POP3 is ok as I can receive mail

After reading the fault finding techniques in this forum, I'm still not able to pinpoint the problem.

A ping to 'smtp.nsw.exemail.com.au' fails 'Request timeout'

A trace route shows:

C:\Documents and Settings\Administrator>tracert smtp.nsw.exemail.com.au

Tracing route to smtp.po.exetel.com.au [220.233.0.8]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms home.gateway [192.168.0.254]
2 21 ms 21 ms 20 ms 193.1.233.220.static.exetel.com.au [220.233.1.193]
3 21 ms 21 ms 20 ms 57.2.233.220.static.exetel.com.au [220.233.2.57]
4 21 ms 21 ms 21 ms 182.31.96.58.static.exetel.com.au [58.96.31.182]
5 * * * Request timed out.
6 * * * Request timed out.

The request times out continues until the 30th hop.

Is this a routiing issue as the requests seem to go astray inside exetel controlled space?

Regards
Peter

Re: Unable to Connect to Exetel SMTP Server

Posted: Wed Jan 06, 2010 7:48 am
by jokiin
are you trying from an Exetel connection (I notice you're on another connection at the moment) the SMTP server is not available outside of the Exetel network

Re: Unable to Connect to Exetel SMTP Server

Posted: Wed Jan 06, 2010 7:55 am
by zebra3
Yes

I'm trying to connect from an Exetel 115.70.33.xx IP address.

The original post (and this) was submitted outside of the exetel network.

Peter

Re: Unable to Connect to Exetel SMTP Server

Posted: Wed Jan 06, 2010 8:37 am
by SysAdmin
zebra3 wrote:I'm trying to connect from an Exetel 115.70.33.xx IP address.
Please PM me with your full IP.

Andrew

Re: Unable to Connect to Exetel SMTP Server

Posted: Fri Jan 08, 2010 3:13 pm
by nickp
I have this same issue I have PM you sys admin thanks