Returned mail - Barracuda Reputation Block List

Email setup and troubleshooting
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eric5014
Posts: 6
Joined: Fri Jun 13, 2008 3:49 pm
Location: Cheltenham SA

Returned mail - Barracuda Reputation Block List

Post by eric5014 » Wed Feb 10, 2010 2:24 pm

I get this when I send to a Chariot address:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xxxxx@chariot.net.au
SMTP error from remote mail server after MAIL FROM:<xxxx@exemail.com.au>
SIZE=1953:
host mx1.chariot.com.au [220.244.226.66]: 550 5.7.1 <xxxxxx@exemail.com.au>...
Client address [220.233.0.21] blocked. Listed on Barracuda Reputation Block List
(BRBL). See http://www.barracudacentral.org/lookups ... 0.233.0.21

I went and filled a form on Barracuda.org. Anyone else had similar problems?

JeremyP
Posts: 159
Joined: Wed Dec 13, 2006 2:22 pm
Location: Newcastle NSW

Re: Returned mail - Barracuda Reputation Block List

Post by JeremyP » Wed Feb 10, 2010 3:01 pm

Hi,

It would appear you used webmail to send the email? (as that is the email server that is blocked)

I have placed a request to Barracude to remove the IP from the blacklist.

I will have to wait for a reply from them.

I will inform once i receive an update from them.

eric5014
Posts: 6
Joined: Fri Jun 13, 2008 3:49 pm
Location: Cheltenham SA

Re: Returned mail - Barracuda Reputation Block List

Post by eric5014 » Wed Feb 10, 2010 3:16 pm

I got an email from them saying:

Thank you for contacting Barracuda Networks IP address: 220.233.0.21

The Barracuda Spam Firewall has rules that apply to email sent from an IP address
known to Barracuda Central with a "poor" rating. The Barracuda Spam Firewall has an
option to decline email from these IPs. This is an option that the Administrator of
the Barracuda Spam Firewall may enable. If the Administrator chooses to enable this
option it may block email from your IP address.

This IP has been seen by Barracuda Central to transmit spam email in the past 30 days.

We have removed your "poor" rating. The IP will be automatically rechecked several
times each day and may be adjusted again if issues are observed.

Please allow between 12 and 24 hours for changes to propagate around the world to
all Barracuda Spam Firewalls -- at which time you will be able to send email from
the IP address. This is the last email you should receive about this issue.


Also of note: Not all outgoing email is blocked; I sent to my work address with no trouble.

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