Setting up email on mobile phone

Email setup and troubleshooting
Post Reply
AL4K
Posts: 16
Joined: Tue Jan 18, 2005 8:42 pm

Setting up email on mobile phone

Post by AL4K » Sat Jan 29, 2011 9:40 pm

Hi
I am using the Nokia N8 and having trouble setting it up to read my email.
Do I choose to set it up as Mail for Exchange or as "other"
And what do i need to put under domain and server?

User avatar
jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Setting up email on mobile phone

Post by jokiin » Sat Jan 29, 2011 10:56 pm

AL4K wrote:Hi
I am using the Nokia N8 and having trouble setting it up to read my email.
Do I choose to set it up as Mail for Exchange or as "other"
And what do i need to put under domain and server?
not familiar with your phone but it won't be the Exchange option, settings are just as per usual Exetel setup instructions

AL4K
Posts: 16
Joined: Tue Jan 18, 2005 8:42 pm

Re: Setting up email on mobile phone

Post by AL4K » Sun Jan 30, 2011 12:38 am

Thanks can you let me know those settings again as I forgot what they are.

User avatar
Gidget
Volunteer Site Admin
Posts: 1811
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Setting up email on mobile phone

Post by Gidget » Sun Jan 30, 2011 1:15 pm

Hi AL4K

Log into your User Facilities and go to the Email setup page and you will find the details there.

For example, In the ADSL User Facilities, go to Manage Services in the left-hand menu, then select Email, then go to the Setup Instructions tab.

Alternatively, have a read of this page
http://exewiki.exetel.com.au/index.php?title=Email_page

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

ch0cb0mb
Posts: 14
Joined: Sat Aug 23, 2008 2:37 pm
Location: Katanning

Re: Setting up email on mobile phone

Post by ch0cb0mb » Wed Jul 27, 2011 5:39 pm

i have an android phone and i setup my exemail on it.
I can recieve email but i cant send.
I dont know what could be the problem.

Here is my outgoing settings:
Server address: smtp.wa.exemail.com.au
username: ******@exemail.com.au
password: ********
Encryption: no encryption
Server Port: 25

I really need help getting it to work. thank you

EDIT: im using a Optus prepaid simcard


EDIT: i tried using the Optus SMTP outgoing mail server: mail.optusnet.com.au port 25. but it still doesnt send. im totally running out of ideas :?

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Setting up email on mobile phone

Post by rukshani » Wed Jul 27, 2011 5:52 pm

I have asked a technical support engineer to look in to this. He will soon get in touch with you.

User avatar
shoner
Forum Admin
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Setting up email on mobile phone

Post by shoner » Wed Jul 27, 2011 5:58 pm

ch0cb0mb wrote:i have an android phone and i setup my exemail on it.
I can recieve email but i cant send.
I dont know what could be the problem.

Here is my outgoing settings:
Server address: smtp.wa.exemail.com.au
username: ******@exemail.com.au
password: ********
Encryption: no encryption
Server Port: 25

I really need help getting it to work. thank you

EDIT: im using a Optus prepaid simcard


EDIT: i tried using the Optus SMTP outgoing mail server: mail.optusnet.com.au port 25. but it still doesnt send. im totally running out of ideas :?
Try

hsmtp.wa.exemail.com.au

if it still does not work let me know the error that you receive.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

ch0cb0mb
Posts: 14
Joined: Sat Aug 23, 2008 2:37 pm
Location: Katanning

Re: Setting up email on mobile phone

Post by ch0cb0mb » Wed Jul 27, 2011 6:48 pm

hi, i tried hsmtp.wa.exemail.com.au and it says "could not connect"

Is it possible to send emails using the exemail via Android with optus prepaid? recieving emails is fine

User avatar
shoner
Forum Admin
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Setting up email on mobile phone

Post by shoner » Wed Jul 27, 2011 8:00 pm

ch0cb0mb wrote:hi, i tried hsmtp.wa.exemail.com.au and it says "could not connect"

Is it possible to send emails using the exemail via Android with optus prepaid? recieving emails is fine
ok try this

Outgoing mail server:
Host Name – hsmtp.wa.exetel.com.au or mail.optusnet.com.au
User Name – leave this field blank
Password – leave this field blank
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

ch0cb0mb
Posts: 14
Joined: Sat Aug 23, 2008 2:37 pm
Location: Katanning

Re: Setting up email on mobile phone

Post by ch0cb0mb » Wed Jul 27, 2011 8:24 pm

YAY! i got it to work! thank you so much :D

I used: mail.optusnet.com.au and left the username and password blank

User avatar
shoner
Forum Admin
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Setting up email on mobile phone

Post by shoner » Wed Jul 27, 2011 10:10 pm

ch0cb0mb wrote:YAY! i got it to work! thank you so much :D

I used: mail.optusnet.com.au and left the username and password blank
Awesome :mrgreen:
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

samarium
Posts: 376
Joined: Thu Feb 02, 2006 12:17 am

Re: Setting up email on mobile phone

Post by samarium » Thu Jul 28, 2011 12:21 pm

ch0cb0mb wrote:hi, i tried hsmtp.wa.exemail.com.au and it says "could not connect"

Is it possible to send emails using the exemail via Android with optus prepaid? recieving emails is fine
I was under the impression that we can't connect to exetel SMTP servers unless we are connecting over an exetel ADSL connection, or possibly a "exetel1" mobile APN.

Anything else is, I guess, regarded as a hostile and firewalled.

User avatar
udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Setting up email on mobile phone

Post by udara » Thu Jul 28, 2011 4:22 pm

samarium wrote:
I was under the impression that we can't connect to exetel SMTP servers unless we are connecting over an exetel ADSL connection, or possibly a "exetel1" mobile APN.

Anything else is, I guess, regarded as a hostile and firewalled.

Yes you are correct :)

SMTP relay is not enabled on smtp.[state].exemail.com.au , this is the SMTP server for the free exemail service , however SMTP relay is enabled on hsmtp.exetel.com.au , this is the SMTP server for the paid hosting services. :)
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

==============
Exetel Support Portal
==============

Post Reply