Forgot my username and password

Email setup and troubleshooting
ManUtdFans
Posts: 216
Joined: Wed Aug 18, 2004 3:01 pm

Forgot my username and password

Post by ManUtdFans » Thu Jul 07, 2011 11:06 am

I have not been used WebMail for quite a while so forget all my login details.
Then I just added new email account.
Just tried to use the new email login but failed.
Can Exetel techie help me?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Forgot my username and password

Post by ShaminG » Thu Jul 07, 2011 11:16 am

I have not been used WebMail for quite a while so forget all my login details.
Then I just added new email account.
Just tried to use the new email login but failed.
Can Exetel techie help me?
Best would be to edit the email password through member's facility. You could follow below steps :) .

1. Please log in to "Exetel Member Facilities" via https://www.exetel.com.au/login/index.php
2. Once you are logged in please click on "Manage/Setup Email"
3. Then click on "View Email account" from the list available
4. Press on 'Edit password'
5. Type in the new email password and confirm it.

ManUtdFans
Posts: 216
Joined: Wed Aug 18, 2004 3:01 pm

Re: Forgot my username and password

Post by ManUtdFans » Thu Jul 07, 2011 11:26 am

Now I can login the webmail with my new email account but with only 1 welcome email.
Where can I get my old email account back?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Forgot my username and password

Post by ShaminG » Thu Jul 07, 2011 11:37 am

Now I can login the webmail with my new email account but with only 1 welcome email.
Where can I get my old email account back?
Could you please PM me your old email account

ManUtdFans
Posts: 216
Joined: Wed Aug 18, 2004 3:01 pm

Re: Forgot my username and password

Post by ManUtdFans » Thu Jul 07, 2011 11:42 am

I am not sure what 'was' my old email account name and password because I have NOT used for quite a while.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Forgot my username and password

Post by ShaminG » Thu Jul 07, 2011 11:56 am

I am not sure what 'was' my old email account name and password because I have NOT used for quite a while.
I can give it try with your Service Number. Please PM me your ADSL Service Number.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Forgot my username and password

Post by ShaminG » Thu Jul 07, 2011 2:22 pm

It appears the old account has been deleted from the system back in April.

Also you have created the new email account with the same name.

ManUtdFans
Posts: 216
Joined: Wed Aug 18, 2004 3:01 pm

Re: Forgot my username and password

Post by ManUtdFans » Fri Jul 08, 2011 1:56 pm

ShaminG wrote:It appears the old account has been deleted from the system back in April.

Also you have created the new email account with the same name.
Why my old email account was deleted?

JanakaDS
Exetel Staff
Posts: 119
Joined: Fri May 11, 2007 1:00 pm

Re: Forgot my username and password

Post by JanakaDS » Sat Jul 09, 2011 8:10 pm

ManUtdFans wrote:
ShaminG wrote:It appears the old account has been deleted from the system back in April.

Also you have created the new email account with the same name.
Why my old email account was deleted?
The email account has automatically been removed from the server as it has not been used for a long period.

ManUtdFans
Posts: 216
Joined: Wed Aug 18, 2004 3:01 pm

Re: Forgot my username and password

Post by ManUtdFans » Mon Jul 11, 2011 1:51 pm

I didn't receive any notification before it was deleted.

I need to get back the old emails.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Forgot my username and password

Post by ShaminG » Mon Jul 11, 2011 4:07 pm

I didn't receive any notification before it was deleted.

I need to get back the old emails.
It appears the email account has been deleted from the system, since it was not active for 6 months. Once an account is removed from the system, we will not be able to retrieve the previous emails.

ManUtdFans
Posts: 216
Joined: Wed Aug 18, 2004 3:01 pm

Re: Forgot my username and password

Post by ManUtdFans » Fri Jul 15, 2011 9:19 am

ShaminG wrote: It appears the email account has been deleted from the system, since it was not active for 6 months. Once an account is removed from the system, we will not be able to retrieve the previous emails.
No notifications, no confirmation.
This is the policy did not let user aware of that before deletion?

ManUtdFans
Posts: 216
Joined: Wed Aug 18, 2004 3:01 pm

Re: Forgot my username and password

Post by ManUtdFans » Thu Jul 28, 2011 8:04 pm

Hello ?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Forgot my username and password

Post by ShaminG » Fri Jul 29, 2011 9:59 am

No notifications, no confirmation.
This is the policy did not let user aware of that before deletion?
We always appreciate your suggestion on making our system better. I have requested our development team to publish this information in the web site.

User avatar
CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Forgot my username and password

Post by CoreyPlover » Fri Jul 29, 2011 1:32 pm

ShaminG wrote:
No notifications, no confirmation.
This is the policy did not let user aware of that before deletion?
We always appreciate your suggestion on making our system better. I have requested our development team to publish this information in the web site.
I suspect that the suggestion is not to publish the deletion policy on the website, but to email the accounts (or even better, cc the main contact email of the account holder) and inform them about the impending account deletion.

A similar notification would be useful for HSPA services, which have a policy (though I'm not sure if it is enforced) of terminating the account if the service remains inactive for 2 months
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Post Reply