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Forgot my username and password

Posted: Thu Jul 07, 2011 11:06 am
by ManUtdFans
I have not been used WebMail for quite a while so forget all my login details.
Then I just added new email account.
Just tried to use the new email login but failed.
Can Exetel techie help me?

Re: Forgot my username and password

Posted: Thu Jul 07, 2011 11:16 am
by ShaminG
I have not been used WebMail for quite a while so forget all my login details.
Then I just added new email account.
Just tried to use the new email login but failed.
Can Exetel techie help me?
Best would be to edit the email password through member's facility. You could follow below steps :) .

1. Please log in to "Exetel Member Facilities" via https://www.exetel.com.au/login/index.php
2. Once you are logged in please click on "Manage/Setup Email"
3. Then click on "View Email account" from the list available
4. Press on 'Edit password'
5. Type in the new email password and confirm it.

Re: Forgot my username and password

Posted: Thu Jul 07, 2011 11:26 am
by ManUtdFans
Now I can login the webmail with my new email account but with only 1 welcome email.
Where can I get my old email account back?

Re: Forgot my username and password

Posted: Thu Jul 07, 2011 11:37 am
by ShaminG
Now I can login the webmail with my new email account but with only 1 welcome email.
Where can I get my old email account back?
Could you please PM me your old email account

Re: Forgot my username and password

Posted: Thu Jul 07, 2011 11:42 am
by ManUtdFans
I am not sure what 'was' my old email account name and password because I have NOT used for quite a while.

Re: Forgot my username and password

Posted: Thu Jul 07, 2011 11:56 am
by ShaminG
I am not sure what 'was' my old email account name and password because I have NOT used for quite a while.
I can give it try with your Service Number. Please PM me your ADSL Service Number.

Re: Forgot my username and password

Posted: Thu Jul 07, 2011 2:22 pm
by ShaminG
It appears the old account has been deleted from the system back in April.

Also you have created the new email account with the same name.

Re: Forgot my username and password

Posted: Fri Jul 08, 2011 1:56 pm
by ManUtdFans
ShaminG wrote:It appears the old account has been deleted from the system back in April.

Also you have created the new email account with the same name.
Why my old email account was deleted?

Re: Forgot my username and password

Posted: Sat Jul 09, 2011 8:10 pm
by JanakaDS
ManUtdFans wrote:
ShaminG wrote:It appears the old account has been deleted from the system back in April.

Also you have created the new email account with the same name.
Why my old email account was deleted?
The email account has automatically been removed from the server as it has not been used for a long period.

Re: Forgot my username and password

Posted: Mon Jul 11, 2011 1:51 pm
by ManUtdFans
I didn't receive any notification before it was deleted.

I need to get back the old emails.

Re: Forgot my username and password

Posted: Mon Jul 11, 2011 4:07 pm
by ShaminG
I didn't receive any notification before it was deleted.

I need to get back the old emails.
It appears the email account has been deleted from the system, since it was not active for 6 months. Once an account is removed from the system, we will not be able to retrieve the previous emails.

Re: Forgot my username and password

Posted: Fri Jul 15, 2011 9:19 am
by ManUtdFans
ShaminG wrote: It appears the email account has been deleted from the system, since it was not active for 6 months. Once an account is removed from the system, we will not be able to retrieve the previous emails.
No notifications, no confirmation.
This is the policy did not let user aware of that before deletion?

Re: Forgot my username and password

Posted: Thu Jul 28, 2011 8:04 pm
by ManUtdFans
Hello ?

Re: Forgot my username and password

Posted: Fri Jul 29, 2011 9:59 am
by ShaminG
No notifications, no confirmation.
This is the policy did not let user aware of that before deletion?
We always appreciate your suggestion on making our system better. I have requested our development team to publish this information in the web site.

Re: Forgot my username and password

Posted: Fri Jul 29, 2011 1:32 pm
by CoreyPlover
ShaminG wrote:
No notifications, no confirmation.
This is the policy did not let user aware of that before deletion?
We always appreciate your suggestion on making our system better. I have requested our development team to publish this information in the web site.
I suspect that the suggestion is not to publish the deletion policy on the website, but to email the accounts (or even better, cc the main contact email of the account holder) and inform them about the impending account deletion.

A similar notification would be useful for HSPA services, which have a policy (though I'm not sure if it is enforced) of terminating the account if the service remains inactive for 2 months