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Blacklisted by SMTP server

Posted: Tue Aug 30, 2011 2:23 pm
by phelum
Hi,

My HSPA connection was blacklisted by the SMTP server last Thursday. There was a good reason for this action and I've now changed my software to fix this.

My problem now is that I've submitted a ticket (4363961) on Sunday evening but have had no response. Is there any other way to request that my connection be removed from the blacklist ?

Cheers,

Re: Blacklisted by SMTP server

Posted: Tue Aug 30, 2011 2:55 pm
by KavindaS
phelum wrote:Hi,

My HSPA connection was blacklisted by the SMTP server last Thursday. There was a good reason for this action and I've now changed my software to fix this.

My problem now is that I've submitted a ticket (4363961) on Sunday evening but have had no response. Is there any other way to request that my connection be removed from the blacklist ?

Cheers,

Hi,

I checked your ticket number and replied back to you. Relevant department will check that and we will update you ASAP.