Keeping email address when swapping to HSPA

Email setup and troubleshooting
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bowjjj
Posts: 25
Joined: Fri Mar 21, 2008 3:40 pm
Location: Doreen Vic

Keeping email address when swapping to HSPA

Post by bowjjj » Sun Feb 26, 2012 11:45 pm

Gday, We've moved and can't get adsl at our new address. We have 2x exetel premium MBB services ( WI A )
Is there a way we can make sure our email address is still attached to these services and doesn't get deleted as
the "cancel ADSL service" page mentions...
Thanks, Jim
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jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Keeping email address when swapping to HSPA

Post by jokiin » Mon Feb 27, 2012 10:07 am

it can be done manually, I did the same about 18 months ago when I moved house and was without an ADSL service for a while, probably easiest to open a support ticket stating what you need done
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stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Keeping email address when swapping to HSPA

Post by stevecJ » Mon Feb 27, 2012 10:11 am

bowjjj wrote:Gday, We've moved and can't get adsl at our new address. We have 2x exetel premium MBB services ( WI A )
Is there a way we can make sure our email address is still attached to these services and doesn't get deleted as
the "cancel ADSL service" page mentions...
Thanks, Jim
Hi Jim,

Could you please PM me your service number or the email addresses, So I can look in to this for you :?:
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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