Can't receive or send email from my webmail address

Email setup and troubleshooting
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bobtoon
Posts: 5
Joined: Mon Jun 30, 2008 9:16 am
Location: australia

Can't receive or send email from my webmail address

Post by bobtoon » Fri Mar 16, 2012 6:10 pm

Have sent a request for help to residential support but just thought I'd try here too.
I haven't changed anything on my account and for the past 48 hours have not been able to receive or send emails from my exemail.com.au email account.
Never had any issue with this before. Any help appreciated.
Bob.

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stevecJ
Forum Admin
Posts: 1040
Joined: Wed Jan 06, 2010 9:48 am

Re: Can't receive or send email from my webmail address

Post by stevecJ » Fri Mar 16, 2012 7:06 pm

bobtoon wrote:Have sent a request for help to residential support but just thought I'd try here too.
I haven't changed anything on my account and for the past 48 hours have not been able to receive or send emails from my exemail.com.au email account.
Never had any issue with this before. Any help appreciated.
Bob.
Hi Bob,

One of our support engineers has already replied to your email.

Please go through the instructions and let me know if you require any further details.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

bobtoon
Posts: 5
Joined: Mon Jun 30, 2008 9:16 am
Location: australia

Re: Can't receive or send email from my webmail address

Post by bobtoon » Sat Mar 17, 2012 12:23 pm

stevecJ,
The problem seems to be with my forwarded emails coming into exemail.
I checked my Server Status at my own Domain name where they are forwarded from and get an error for cpsrvd. (CPSRVD failed)
Have contacted my domain supplier but am not getting any response.
Don't know what to do next?
Is this blocking mail coming into exemail or something to do with my domain name forwarding the emails to exemail?

I understand cpsrvd is something to do with the mail forwarding.
Is this correct?

Thanks for any help.
I'm drowning not waving!!!
Bob

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Dazzled
Volunteer Site Admin
Posts: 6002
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Can't receive or send email from my webmail address

Post by Dazzled » Sat Mar 17, 2012 12:46 pm

It comes from the cPanel service daemon at your domain, which is good at falling over and being restarted again. You can be sent an email telling you about it. That is, it's about cPanel.

bobtoon
Posts: 5
Joined: Mon Jun 30, 2008 9:16 am
Location: australia

Re: Can't receive or send email from my webmail address

Post by bobtoon » Sat Mar 17, 2012 12:54 pm

Thanks for the reply Dazzled,
Is it easy to restart cpsrvd yourself?
I read on the net that an admin needed to do it.

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Dazzled
Volunteer Site Admin
Posts: 6002
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Can't receive or send email from my webmail address

Post by Dazzled » Sat Mar 17, 2012 1:40 pm

Every so often another daemon, chkservd, will monitor that the various processes are running. If not, it restarts the offender and logs a message such as the ones you have noticed.

cPanel itself can be restarted manually on the terminal, including a remote terminal, but you need admin privileges for low level access like this.

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