Unable to add hosted email address

Email setup and troubleshooting
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macgreer
Posts: 19
Joined: Sun Sep 21, 2008 9:59 pm
Location: Adelaide

Unable to add hosted email address

Post by macgreer » Fri Mar 20, 2015 9:29 am

i am unable to add a new email address in my hosted email.
It shows "you do not have creation privileges for this domain"
My other domain shows correctly when I add new email for that domain.
Any clues please? I have logged this as support question two days ago to no avail and it is urgent as we have a new staff member who can't send emails.
Thanks
Mac

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unable to add hosted email address

Post by angelos » Fri Mar 20, 2015 10:13 am

macgreer wrote:i am unable to add a new email address in my hosted email.
It shows "you do not have creation privileges for this domain"
My other domain shows correctly when I add new email for that domain.
Any clues please? I have logged this as support question two days ago to no avail and it is urgent as we have a new staff member who can't send emails.
Thanks
Mac
Do you have a ticket reference number for this? If not could you please advise here or PM your domain so I can take a look at this?

macgreer
Posts: 19
Joined: Sun Sep 21, 2008 9:59 pm
Location: Adelaide

Re: Unable to add hosted email address

Post by macgreer » Fri Mar 20, 2015 7:09 pm

Thanks,
Ticket number is 8919458
Problem domain is nationalwaterbrokers.com.au

Mac

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Unable to add hosted email address

Post by ShaminG » Fri Mar 20, 2015 10:29 pm

macgreer wrote:Thanks,
Ticket number is 8919458
Problem domain is nationalwaterbrokers.com.au

Mac
I believe this issue has now been resolved.

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