Unable to add hosted email address

Email setup and troubleshooting

Unable to add hosted email address

Postby macgreer on Fri Mar 20, 2015 9:29 am

i am unable to add a new email address in my hosted email.
It shows "you do not have creation privileges for this domain"
My other domain shows correctly when I add new email for that domain.
Any clues please? I have logged this as support question two days ago to no avail and it is urgent as we have a new staff member who can't send emails.
Thanks
Mac
macgreer
 
Posts: 18
Joined: Sun Sep 21, 2008 10:59 pm
Location: Adelaide

Re: Unable to add hosted email address

Postby angelos on Fri Mar 20, 2015 10:13 am

macgreer wrote:i am unable to add a new email address in my hosted email.
It shows "you do not have creation privileges for this domain"
My other domain shows correctly when I add new email for that domain.
Any clues please? I have logged this as support question two days ago to no avail and it is urgent as we have a new staff member who can't send emails.
Thanks
Mac


Do you have a ticket reference number for this? If not could you please advise here or PM your domain so I can take a look at this?
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angelos
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Re: Unable to add hosted email address

Postby macgreer on Fri Mar 20, 2015 7:09 pm

Thanks,
Ticket number is 8919458
Problem domain is nationalwaterbrokers.com.au

Mac
macgreer
 
Posts: 18
Joined: Sun Sep 21, 2008 10:59 pm
Location: Adelaide

Re: Unable to add hosted email address

Postby ShaminG on Fri Mar 20, 2015 10:29 pm

macgreer wrote:Thanks,
Ticket number is 8919458
Problem domain is nationalwaterbrokers.com.au

Mac


I believe this issue has now been resolved.
ShaminG
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