Emails not getting through

Email setup and troubleshooting

Emails not getting through

Postby muzzatron on Sun Sep 20, 2015 3:32 pm

Hello,

Lately at least two different people have sent me emails with attachments and I never received them. This makes me wonder how many emails I am not receiving, which is a worry.

Can anybody help? They seem to be either image attachments of mp3 attachments.

:-)
muzzatron
 
Posts: 33
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Location: Sydney

Re: Emails not getting through

Postby Kumudh on Sun Sep 20, 2015 4:54 pm

muzzatron wrote:Hello,

Lately at least two different people have sent me emails with attachments and I never received them. This makes me wonder how many emails I am not receiving, which is a worry.

Can anybody help? They seem to be either image attachments of mp3 attachments.

:-)


Hi muzzatron,

Most often that not your mail box may not have enough space to receive the email in question. Please note that your mail box size is only 40MB.

You may check your current remaining quota by logging into your webmail client.

https://webmail.exetel.com.au/src/login.php

Use the above link to log into you mail box. Clear unnecessary mail to free up space.
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Kumudh
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Re: Emails not getting through

Postby muzzatron on Sun Sep 20, 2015 4:59 pm

Oh, OK i cleared out my webmail a fair bit. But did not know this, plus have not ever really had a problem (that i knew of) for several years or so. :?

So do I need to get people to resend the files or will i get them eventually?
muzzatron
 
Posts: 33
Joined: Sun Feb 17, 2013 6:34 pm
Location: Sydney

Re: Emails not getting through

Postby Kumudh on Sun Sep 20, 2015 5:01 pm

muzzatron wrote:Oh, OK i cleared out my webmail a fair bit. But did not know this, plus have not ever really had a problem (that i knew of) for several years or so. :?

So do I need to get people to resend the files or will i get them eventually?


It depends on the size of the file and the amount of space available. As for the emails not received you would need to get them resent to you.
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Kumudh
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Re: Emails not getting through

Postby muzzatron on Sun Sep 20, 2015 5:02 pm

Just purged the trash folder and that has cleared it up. Hopefully was the problem.
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