Unable to send emails via SMTP server

Email setup and troubleshooting
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KavindaS
Forum Admin
Posts: 1787
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Unable to send emails via SMTP server

Post by KavindaS » Tue Nov 17, 2015 11:46 pm

6bushman wrote:
angelos wrote:As a test would you be able to change the smtp server back to smtp.<state>.exemail.com.au and check if the issue persists?...
This is already the out going address in my e-mail program(and has been during these blocked outgoing messages)
Here is part of the message I got @ 9.23AM this morning:

550 SC-004 (COL004-MC6F15) Unfortunately, messages from 220.233.0.8 weren't sent. We recommend that you contact your Internet service provider


Please note "angelos" fault ticket already logged 14/11
Issue has been re escalated. We will alert once there is an update on this.

6bushman
Posts: 10
Joined: Sat Nov 14, 2015 2:19 pm
Location: somewhere

Re: Unable to send emails via SMTP server

Post by 6bushman » Wed Nov 18, 2015 7:39 am

KavindaS wrote: Issue has been re escalated. We will alert once there is an update on this.
Thank you
E-mails sent to Outlook.com destinations this morning 7.30AM are going through.

altaafa
Exetel Staff
Posts: 185
Joined: Tue Oct 07, 2014 4:40 pm
Location: Colombo

Re: Unable to send emails via SMTP server

Post by altaafa » Wed Nov 18, 2015 7:54 am

6bushman wrote:
KavindaS wrote: Issue has been re escalated. We will alert once there is an update on this.
Thank you
E-mails sent to Outlook.com destinations this morning 7.30AM are going through.

Thank you for your confirmation. Please continue monitoring the account and let us know if you bump into any further trouble.

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